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27:
631:
recommendations from the
Honourable Justice Patrick Lesage who the board of directors appointed to conduct an independent review of the eviction. Some of Justice Lesage’s recommendations included making direct contact between TCHC staff and tenants more consistent and creating the Commissioner of Housing Equity, a new independent office to oversee and ensure TCHC staff engages in required eviction prevention procedures.
263:. Demolition work began in February 2006 and was followed by the completion of the neighbourhood’s first building in 2008. The five-phase project was developed by two companies. The Daniels Corporation was responsible for completing Phases 1, 2 and 3, while the remaining Phases 4 and 5 are to be completed by Tridel. As of 2022, work continues on Phases 4 and 5.
652:
related to a construction default that dated back to the building’s creation. As a result, all tenants from this complex were moved into temporary accommodation. TCHC covered the cost for temporary accommodations, food, and transportation. The next steps are being determined for the
Swansea Mews community’s temporary relocation.
189:, representing a $ 10 billion public asset. It operates as a non-profit with most of its operating funding coming from the residents' rental payments and subsidies from the City of Toronto. The remainder of funding comes from renting commercial spaces, parking, laundry, cable, and income from other investments.
651:
On May 27, 2022, a ceiling panel in the bedroom of a TCHC unit collapsed, sending a tenant to the hospital with injuries. The townhouse unit was in
Swansea Mews, a complex near the Queensway, housing around 420 people. Inspection by third-party engineers determined that the cause of the incident was
529:
TCHC has compiled a list of buildings in need of repair since forming in 2002. In 2011, TCHC initiated a program of selling off units and other assets to delegate the proceeds to the backlog of building repairs. In 2012, the
Ontario government approved the sale of 65 properties. Toronto City Council
397:
TCHC is looking for and implementing innovative solutions to improve, renew, and maintain its housing supply. Many of TCHC’s buildings have implemented best practices through
Leadership in Energy and Environmental Design (LEED) for New Construction system, an internationally recognized rating system
367:
TCHC developed a plan to fix its buildings through its
Revitalization program. The Revitalization plan leverages the value of the property in many of its communities to offset the cost of replacing and renewing homes. TCHC’s private sector development partners are addressing 10 to 12 per cent of its
599:
One tendering process case included a potential conflict of interest of nearly $ 25 million in work awarded to an unsolicited proposal without competition from other vendors. The report also criticized TCHC for bypassing the formal requirement that bidders make deposits, which is a requirement that
436:
TCHC provides residents with significant notice and intensive education about the revitalization and relocation process before any relocation process is underway. In some cases, residents can move directly from their old unit and into a new unit being built as part of the revitalization process. In
517:
On
September 24, 2010, a fire broke out on the 24th floor of the 200 Wellesley Street East high-rise apartment building. The fire started in a unit belonging to a tenant that Toronto Public Health had recommended needed to be decluttered after a bedbug investigation in July. There are reports that
614:
Ford also demanded that TCHC CEO Keiko
Nakamura resign. Although she initially refused to step down, she was fired by Managing Director Ootes, officially losing her position on March 25, 2011. Nakamura had replaced Derek Ballantyne, the CEO of TCHC from 2002 to 2009, whose time in leadership
266:
In 2019, TCHC launched its 10-year $ 2.6 billion capital repair plan to revitalize the majority of its buildings, most of which are over 50 years old. This plan was funded through the federal government’s
National Housing Co-Investment fund, which contributed $ 1.3 billion in partnership with the
626:
In 2013, Ombudsman
Toronto released a report about TCHC’s eviction policy and its evictions. The report was sparked by the death of a senior one month after being evicted from a TCHC building in 2011. One of the responses by TCHC CEO Len Koroneos was, “Good eviction prevention programs cannot be
211:
TCHC was created by the City of Toronto on January 1, 2002 with the Metropolitan Toronto Housing Corporation (MTHC) and the Toronto Housing Company. The MTHC was formerly the Metro Toronto Housing Authority, which managed provincial public housing units in the city. Toronto Housing Company was a
630:
The TCHC Board adopted Ombudsman Toronto’s recommendations from their progress update. Some of these recommendations range from staff training to performance management so the TCHC can implement equitable practices for senior tenants. One of the Ombudsman recommendations was to implement
291:
TCHC’s Accessibility Program gives tenants with disabilities an opportunity to work with staff and other residents to make accessibility improvements to their units and common areas. The program supports Toronto Community Housing's Human Rights, Harassment and Fair Access Policy, the
639:
Five TCHC employees were fired after an investigation into fraudulent billing found evidence of wrongdoing. The investigation involved a former subsidiary, Housing Services Inc., in connection with an insurance claim for the 200 Wellesley Street East building fire.
448:
The Foundation Program provides eligible Toronto Community Housing tenants living in Regent Park, Lawrence Heights, Alexandra Park or Allenbury Gardens with down payment assistance for up to 35 per cent of the price of a new home in their revitalization community.
192:
The City of Toronto is the sole shareholder of TCHC and appoints a board of directors to manage and monitor the TCHC performance. The Board includes two city councillors, a mayor or mayoral representative, three tenant directors and seven citizen members.
368:
community Revitalization portfolio. TCHC and the City of Toronto developed the 10-Year Capital Financing Plan to address the remaining 90 per cent of portfolio repairs. It has a $ 2.6 billion investment between the federal, provincial, and municipal government.
212:
product of a 1999 merger between the Metropolitan Toronto Housing Company Ltd. and the City of Toronto Non-Profit Housing Corporation (also known as Cityhome). Cityhome was established in 1974 to provide affordable rental accommodation for low-income families.
542:
and employee expenses between January 1, 2009 and June 30, 2010. He reported his findings in two reports on December 7, 2010. One revealed inappropriate expenses from TCHC staff abusing the organization’s funds for personal interest. Some examples include:
615:
overlapped with the inappropriate expenses from the audit report. As COO of Toronto land development agency Build Toronto, Ballantyne was asked to step down from his position. Although initially reluctant, he stepped down on March 4, 2011.
417:
Indoor environmental quality recognizes that in order for a building to be great, it needs to be great for the environment and the people living in it. This means paying close attention to the air quality and the daylight levels within the
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for the purposes of providing policing and law enforcement services at and in relation to TCHC properties. The unit conducts proactive patrols, responds to calls for service, and investigates some crimes at TCHC properties.
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TCHC can offer eight times as many housing units in good or fair condition to current and prospective residents, preventing over 544,000 instances of resident illnesses and reducing healthcare system use by 2.1 million
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174:. It is the largest social housing provider in Canada with over 58,000 units across 2,100 buildings and approximately 105,000 residents. It is the second-largest housing provider in North America, behind the
440:
Every resident who is relocated as part of a Revitalization has the right to return to a new unit being built as part of the revitalization process, subject to Relocation Agreement eligibility rules.
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demanded that the TCHC board of directors resign. Though initially resistant, all board members resigned by March 3, 2011. The board was replaced on a temporary basis by former city councillor
204:
In 1998, the Municipality of Metropolitan Toronto, which included six constituent municipalities of East York, Etobicoke, North York, Scarborough, York, and the original city of Toronto, were
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Customers with disabilities will fully benefit from the same services, in the same place, and in the same or similar way, as all other customers, unless an alternate measure is necessary.
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protects the TCHC, should a bidder fail to meet its contractual obligations. The report criticized TCHC because its documentation inadequately supported some cases of single tendering.
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The BOOST program helps eligible home purchasers with their down payment by providing assistance for up to 10 per cent of the price of a new home in a TCHC revitalization community.
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Regional priority rewards projects with extra credits for pursuing specific LEED credits based on the province they are located in and whether they are in an urban or rural setting.
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Since 2006, TCHC has been engaged in an extensive period of community revitalization work across their portfolio. Projects have been launched in a number of communities, including:
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Provide 24 hours' notice before entering a unit unless there is an emergency; in which case, staff can enter the unit (flood, fire, life-threatening event or life-safety check)
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TCHC took charge of administering all public housing units within Toronto as the newly amalgamated city created an official plan around revitalizing priority neighbourhoods.
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Materials and resources is about selecting materials to reduce the environmental impact of constructing TCHC buildings, as well as dealing with waste appropriately.
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Rent-geared-to-income is for subsidized housing. It is 30 per cent of gross monthly household income before deductions, plus utilities and other service changes.
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Sustainable sites recognize steps TCHC has taken to reduce the impact of their site and how residents and visitors travel to and from the building every day.
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TCHC is a 2022 Greater Toronto’s Top Employers winner. TCHC was also named one of Canada’s Top 100 Employers by Mediacorp Canada’s Inc in 2009 and 2011.
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TCHC retained the Canadian Centre for Economic Analysis to analyze the full value of the portfolio, municipal, provincial, and federal investments.
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TCHC is committed to the revitalization of its buildings. During this process, some residents need to relocate while buildings are being repaired.
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The procurement audit found that the TCHC board of directors’ procurement policy and procedures were sometimes ignored. Examples include:
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1397:"Housing at Risk: An Investigation into the Toronto Community Housing Corporation's Eviction of Seniors on the Basis of Rent Arrears"
1297:"Housing at Risk: An Investigation into the Toronto Community Housing Corporation's Eviction of Seniors on the Basis of Rent Arrears"
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approved the sale of 55 properties in October 2012. By 2013, TCHC still estimated $ 751 million in repairs needed for its buildings.
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Innovation in design rewards projects for going above and beyond the standard LEED credits and implementing something different.
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As landlords, the TCHC has a right to collect one month’s rent deposit for tenants in market pay leases. TCHC deposit terms:
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TCHC will have 76 per cent of its homes in good or fair condition and 24 per cent in poor or critical condition in ten years
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809:
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944:"Socio-Economic Analysis: Value of Toronto Community Housing's 10-Year Capital Investment Plan and Revitalization"
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Customer service will be provided in a way that respects the dignity and independence of persons with disabilities
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the fire worsened because of newspapers, books, and other combustible materials in the unit when the fire began.
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other cases, residents may need to move to a relocation unit in the same community or another TCHC building.
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for sustainable building best practices. LEED credits are organized in seven main green building categories.
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City of Toronto. It was the largest federal housing investment with a municipal partner in Canadian history.
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Customers with disabilities will be provided the same opportunity to access services as all other customers
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The building was home to 1,200 residents and had massive damage on the 23rd, 24th, and 25th floors.
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Energy and atmosphere includes strategies for reducing energy use and greenhouse gas emissions.
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The key findings of the report found that with full investment in the capital repair plan:
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Water efficiency focuses on strategies to reduce water use – specifically, drinking water.
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TCHC offers three types of rent: rent-geared-to-income, affordable rent, and market rent.
8:
1499:
1441:
1216:"Toronto Community Housing Corporation –Controls Over Employee Expenses Are Ineffective"
861:"Federal government makes historic investments to improve affordable housing in Toronto"
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1353:"Tenants forced to leave community housing complex temporarily due to ceiling collapse"
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The new heraldic crest of TCHC's Community Safety Unit, developed on January 24, 2022.
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Keep rental property well-maintained and respond to repair requests within five days
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550:$ 40,000 for a staff Christmas party at local banquet hall in December 2009
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1327:"Five Toronto Community Housing employees fired after fire investigation"
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Purchase orders were sometimes split to circumvent procurement procedures
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cannot use the deposit for any other reason, such as paying for damages
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Process annual rent reviews for tenants in rent-geared-to-income leases
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The file was turned over to Toronto Police for further investigation.
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Eugene Jones took over as president and CEO of TCHC on June 18, 2012.
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uses the deposit as the rent payment for the last month of the tenancy
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Open tendering process was not used at times when it should have been
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Toronto Auditor General Jeffery Griffiths conducted audits of TCHC
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Comply with local health, safety, and property standards and bylaws
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Provide accessible customer service to residents with disabilities
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1185:"About Toronto Community Housing's State of Good Repair Program"
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Provide services as set out in the lease, under the law, or both
710:"2022 Program Summary: Toronto Community Housing Corporation"
401:
TCHC buildings have accomplished the following LEED credits:
388:
TCHC’s neighbourhood wealth could increase by $ 13.6 billion
296:, and the City of Toronto ’s Multi-Year Accessibility Plan.
835:"City of Toronto Non-Profit Housing Corporation (CityHome)"
1105:"Toronto Community Housing reorganizes its security force"
512:
301:
Accessibility for Ontarians with Disabilities Act (AODA)
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810:"TCHC Named One of Canada's Top 100 Employers in 2011"
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TCHC will see about 10% less of utility costs per unit
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TCHC’s Accessible Customer Service policy follows the
1135:"Wellesley St. fire victims offered temporary homes"
758:"These are Greater Toronto's top employers for 2022"
571:$ 1,004 in gift cards recognizing staff achievements
565:$ 1,850 boat cruise for "staff training development"
559:$ 3,000 for a planning session at resort in Alliston
953:. Canadian Centre for Economic Analysis. March 2015
1657:Conseil scolaire de district catholique Centre-Sud
1351:Draaisma, Muriel; Manudcdoc, Dale (June 5, 2022).
1051:"Community Safety Unit unveils new heraldic crest"
692:"Beyond the crisis: Fresh ideas on public housing"
595:Tendering processes that were deemed inappropriate
524:
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627:implemented at the expense of rent collection”.
533:
476:The special constables have authority under the
322:As landlords, the TCHC has a responsibility to:
259:A significant project is the revitalization of
1271:"TCHC reaches across border to pick a new CEO"
504:. They carry batons, OC spray, and handcuffs.
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1698:Companies owned by municipalities of Canada
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574:$ 800 for massages at a staff summer picnic
562:$ 1,925 for a planning meeting at local spa
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553:$ 6,000 for a planning session in Muskoka
547:$ 53,500 for staff party in December 2008
206:amalgamated to create the City of Toronto
1214:Griffiths, Jeffrey (February 25, 2011).
568:$ 1,000 in staff gifts from Holt Renfrew
556:$ 5,000 for restaurant and entertainment
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428:
1688:Government agencies established in 2002
1642:Toronto Catholic District School Board‎
1553:Parks, Forestry and Recreation Division
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739:"Toronto Community Housing Corporation"
672:. Toronto Community Housing Corporation
335:Provide proof of payment when requested
1670:
1161:"TCHC takes over 200 Wellesley St. E."
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756:Toronto Staff, DH (December 6, 2021).
513:2010 Fire at 200 Wellesley Street East
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358:pays interest on the deposit each year
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160:Toronto Community Housing Corporation
20:Toronto Community Housing Corporation
1325:Armstrong, James (October 9, 2013).
782:Yerema, Richard (October 14, 2009).
1245:"Housing scandal claims former CEO"
1159:Skinner, Justin (October 8, 2010).
483:Controlled Drugs and Substances Act
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808:Kupferman, Steve (March 3, 2011).
14:
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1080:"The Community Safety Unit (CSU)"
1526:Economic Development and Culture
1269:Vincent, Donovan (May 8, 2012).
1133:CTV Staff (September 28, 2010).
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1683:Municipal government of Toronto
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1243:Rider, David (March 11, 2011).
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1195:from the original on 2013-06-18
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525:2011 Backlog of housing repairs
176:New York City Housing Authority
1693:2002 establishments in Ontario
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1647:Toronto District School Board
1536:Heavy Urban Search and Rescue
973:"Building for sustainability"
912:"Rights and responsibilities"
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534:2011 Audit report controversy
208:under one government.
118:Sean Baird, President and CEO
72:Municipally owned corporation
1057:. 2022-01-25. Archived from
784:"Canada's Top 100 Employers"
586:) was not always transparent
7:
1026:"Affordable home ownership"
719:. BudgetTO. January 2, 2023
393:Building for sustainability
318:Rights and responsibilities
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1295:Crean, Fiona (June 2013).
647:2022 Swansea Mews incident
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199:
1652:Conseil scolaire Viamonde
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1395:Fiona Crean (June 2013).
1390:Subsidized Housing Access
1306:. Office of the Ombudsman
1189:Toronto Community Housing
1084:Toronto Community Housing
1055:Toronto Community Housing
1030:Toronto Community Housing
1002:Toronto Community Housing
977:Toronto Community Housing
951:Toronto Community Housing
916:Toronto Community Housing
891:Toronto Community Housing
865:Toronto Community Housing
698:. Toronto. March 4, 2011.
444:Affordable home ownership
294:Ontario Human Rights Code
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56:Toronto Community Housing
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1678:Public housing in Canada
495:Trespass to Property Act
1597:City-owned corporations
998:"Relocation and return"
635:2013 fraudulent billing
501:Provincial Offences Act
479:Criminal Code of Canada
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1573:Solid Waste Management
622:2013 eviction scandals
582:Tendering process (or
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1490:Police Services Board
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456:Community Safety Unit
429:Relocation and return
183:municipal corporation
16:Public housing agency
1450:Municipal government
584:invitation to tender
470:special constabulary
1521:Children's Services
1500:City of Toronto Act
1442:politics of Toronto
363:Capital initiatives
132:Parent organization
21:
1583:Transit Commission
1578:Technical Services
1548:Paramedic Services
1543:Homes for the Aged
745:. January 1, 2023.
491:Liquor Licence Act
466:
255:The West Don Lands
237:Firgrove-Grassways
19:
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1614:Parking Authority
1604:Community Housing
1304:Ombudsman Toronto
1111:. 11 January 2016
867:. August 30, 2019
487:Mental Health Act
468:TCHC maintains a
231:Allenbury Gardens
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112:Agency executives
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1505:Board of Control
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82:931 Yonge Street
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222:42 Hubbard Blvd
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149:.torontohousing
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42:January 1, 2002
34:Agency overview
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1375:External links
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1470:City Council
1362:November 30,
1360:. Retrieved
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