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is a desire by the top management and other senior stakeholders to use the opportunity of addressing these causes in ways that fundamentally alter the paradigm of the organisation." Others describe
Business Transformation as "the process of fundamentally changing the systems, processes, people and technology across a whole business or
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A better understanding is achieved by considering that "transformation is generally a response to two things. First, there are underlying problems or causes of organisational pain that need to be addressed. They have to be properly understood but nevertheless they are a key component. Second, there
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The need for business transformation may be caused by external changes in the market such as an organisation's products or services being out of date, funding or income streams being changed, new regulations coming into force or market competition becoming more intense. This management approach may
53:(BPR). However application of BPR does not of itself constitute a business transformation, the outcome should be the deciding factor as to whether any activity is truly transformational or simply improvement. Other methods like
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294:"Josh Stein started to connect the dots on doing an SaaS enterprise model. We credit him with being able to shine light for us on something we couldn’t see.” 2012
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Bak, O. (2016). Investigating
Organisational Transformation in Automotive Supply Chains: A Case Study on B2B and Extranet. Strategic Change, 25(3), 299-314.
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of the business and how technology is used. Typically organizations go through several stages in transforming themselves:
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Business transformation can lead to developing new competencies and making better use of existing competencies.
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Bedding in the change so that the organisation cannot move back to how it was and achieves the intended benefits
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Recognising the need to change and gaining consensus amongst stakeholders that change is necessary
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Testing and implementing changes, usually in waves (this may take place over a number of years)
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Business transformation is achieved by one or more of: realigning the way staff work, how the
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are rooted in incremental improvement rather than paradigm shifts in the way things are done:
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projects, each focused on an individual process, system, technology, team or department."
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Understanding what the organisation is changing from and what needs to change in detail
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Designing the new organisational way of working and its support and management
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Agreeing what form the change should take, the objectives of the change and a
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Box: The Path From
Arrington’s Backyard To A Billion Dollar Business
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Airways simple route to business transformation
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136:Examples of organisational transformation include:
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24:is conducted in order to help cope with shifts in
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