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Super-app

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in many regions worldwide, which have led to overcrowded app stores and tighter restrictions on targeted advertising as regulators assert more control over the companies. From a technical viewpoint, single-purpose apps are comparatively faster, more responsive and easier to navigate than super-apps,
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in 2010, as a call center to connect consumers to courier delivery and two-wheeled ride-hailing services, it launched its mobile app in 2015 with four services: GoRide, GoSend, GoShop, and GoFood, which has since expanded to offer over 20 services. In 2021, it merged with another Indonesian unicorn,
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function. Recognition of WeChat as a super-app stems from its combination of messaging, payments, e-commerce, and much more within a single application, making it indispensable for many users. WeChat's establishment of the super-app model has led companies like Meta (formerly Facebook) to try to
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in regions such as the US and Europe have become more concerned about the overall power of the technology industry and have become more critical of companies developing such apps. In China, WeChat and other local firms have been ordered to open up their platforms to rivals by local regulators.
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For end users, a super-app is an application that provides a set of core features while also giving access to independently developed miniapps. For app developers, a superapp is an application integrated with the capabilities of platforms and ecosystems that allows third-parties to develop and
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which help improve the overall user experience. Super-apps are also likelier to store larger amounts of personal data to facilitate the delivery of their services, and users run a greater risk of becoming victims of severe data breaches. In 2020, this unfolded with
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is an all-in-one work collaboration tool. First released in 2018, Lark became the first truly all-in-one B2B work collaboration tool in the market available for teams across the globe, with key markets in the
623:. WeChat provides text messaging, hold-to-talk voice messaging, broadcast (one-to-many) messaging, video conferencing, video games, the sharing of photographs and videos and location sharing. 569:, before moving its headquarters to Singapore in 2014 and rebranding officially as Grab. In addition to ride-hailing and transportation services, the company's mobile app also offers 888: 651:
It has also been noted that a user who loses access to their account or is banned from a super-app generally loses access to multiple real-life services and digital applications.
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The super-app term was first used to describe WeChat, which was coined the first super-app when it combined the instant messaging service with the
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Although apps that fit the super-app classification can offer users a wider variety of services in comparison to single-purpose alternatives,
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lay claim to the super-app classification despite lacking many of the features offered by WeChat. Accordingly, growth-stage companies like
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There are also reports that suggest it might be difficult to replicate WeChat's super-app model. This stems partly from the peaking of
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app. First released in 2011, it became the world's largest standalone mobile app in 2018, with over 1 billion monthly
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that embraces many aspects of personal and commercial life. Notable examples of super-apps include
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services, effectively becoming an all-encompassing self-contained commerce and communication
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Mobile application that provides multiple services that include financial transactions
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have also expanded the range of services offered by their respective applications.
288: 186: 177: 660: 494: 344: 221: 163: 144: 130: 111: 55: 423:, and ITC Maars also have apps in development that might constitute super-apps. 616: 546: 463: 459: 400: 384: 380: 292: 172: 121: 81: 76: 1161: 1067: 1038: 889:"ITC to launch super app this year to tap small farmers' potential: Chairman" 570: 499: 483: 471: 214: 154: 101: 908:"Southeast Asian platforms seek 'super app' label to emulate Grab and Gojek" 819:"Tata Digital's Super App To Be Called 'TataNeu', Launch Set For Early 2022" 1016: 620: 612: 562: 982:"Factbox: Alibaba and Ant's ties are starting to fray under China's glare" 205: 195: 86: 706:
The First Superapp: Inside China's WeChat and the new digital revolution
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has announced that it is currently developing a super app named
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is an Indonesian on-demand multi-service digital platform and
934:"Chinese regulators break up Alipay, split off loan business" 768:"Breaking down WhatsApp's and Facebook's super-app ambitions" 585: 518: 507: 427: 416: 376: 368: 45: 1039:"Grab: How an Uber killer became a powerful Asian super-app" 1009:"Indonesia holds key to GoTo's 'aggressive' IPO valuation" 1046: 549:
is a Southeast Asian technology company headquartered in
299:, and by adding encyclopedic content written from a 1159: 1068:"The race to create the world's next super-app" 565:, Malaysia, it expanded the following year as 794:"Facebook's Super-App Strategy Is Paying Off" 404:build similar applications outside of China. 347:that can provide multiple services including 246: 980:Yang, Yingzhi; Goh, Brenda (21 June 2022). 584:is a multi-purpose super-app, developed in 1138:"The dark side of a super app like WeChat" 765: 253: 239: 838: 746: 319:Learn how and when to remove this message 1060: 1036: 979: 816: 703: 1160: 839:Zachariah, Reeba (29 September 2021). 482:, an affiliate company of the Chinese 280:contains content that is written like 1087: 902: 900: 898: 1006: 791: 766:Rodenbaugh, Ryan (26 October 2020). 264: 865:"The Tata super app now has a name" 445: 13: 931: 895: 525:payment super-app. Established in 478:. It operates in association with 14: 1189: 932:Li, Jiaxing (13 September 2021). 841:"Tatas' super app called TataNeu" 1037:Vaswani, Karishma (3 May 2021). 269: 29: 1130: 1106: 1081: 1030: 1000: 973: 948: 925: 881: 817:Mundhra, Laxitha (2021-09-30). 747:Devanesan, Joe (16 July 2020). 857: 832: 810: 785: 759: 740: 722: 704:Shimota, Kevin (5 July 2022). 697: 673: 573:and digital payment services. 415:. Major Indian companies like 1: 1007:Tani, Shotaro (2 June 2022). 666: 730:"WeChat: Inside a Super App" 641:smartphone penetration rates 626: 470:, China in February 2004 by 426:In Southeast Asia, Grab and 7: 654: 607:is a Chinese multi-purpose 576: 10: 1194: 1088:Heath, Alex (2021-11-01). 394: 792:Levy, Adam (2020-01-31). 599: 557:. Founded in 2012 as the 450: 64:Retail goods and services 513: 466:platform established in 1090:"Rise of the super app" 541: 489: 1070:. BBC News. 2021-02-05 538:GoTo Gojek Tokopedia. 1142:MIT Technology Review 681:"What Is a Superapp?" 594:Indian Premier League 301:neutral point of view 206:Live support software 1168:Mobile applications 633:internet regulators 293:promotional content 150:Trading communities 140:Comparison shopping 869:The Economic Times 845:The Times of India 736:. 2 November 2017. 708:. Earnshaw Books. 391:publish miniapps. 295:and inappropriate 891:. 11 August 2021. 609:instant messaging 458:is a third-party 353:instant messaging 335:also known as an 329: 328: 321: 263: 262: 1185: 1178:2020s neologisms 1152: 1151: 1149: 1148: 1134: 1128: 1127: 1125: 1124: 1110: 1104: 1103: 1101: 1100: 1085: 1079: 1078: 1076: 1075: 1064: 1058: 1057: 1055: 1053: 1034: 1028: 1027: 1025: 1023: 1004: 998: 997: 995: 993: 977: 971: 970: 968: 967: 952: 946: 945: 943: 941: 929: 923: 922: 920: 919: 904: 893: 892: 885: 879: 878: 876: 875: 861: 855: 854: 852: 851: 836: 830: 829: 827: 826: 814: 808: 807: 805: 804: 789: 783: 782: 780: 778: 763: 757: 756: 744: 738: 737: 726: 720: 719: 701: 695: 694: 692: 691: 677: 474:and its founder 446:Notable examples 324: 317: 313: 310: 304: 282:an advertisement 273: 272: 265: 255: 248: 241: 187:Customer service 33: 19: 18: 1193: 1192: 1188: 1187: 1186: 1184: 1183: 1182: 1158: 1157: 1156: 1155: 1146: 1144: 1136: 1135: 1131: 1122: 1120: 1112: 1111: 1107: 1098: 1096: 1086: 1082: 1073: 1071: 1066: 1065: 1061: 1051: 1049: 1035: 1031: 1021: 1019: 1013:asia.nikkei.com 1005: 1001: 991: 989: 978: 974: 965: 963: 954: 953: 949: 939: 937: 930: 926: 917: 915: 906: 905: 896: 887: 886: 882: 873: 871: 863: 862: 858: 849: 847: 837: 833: 824: 822: 815: 811: 802: 800: 798:The Motley Fool 790: 786: 776: 774: 764: 760: 745: 741: 728: 727: 723: 716: 702: 698: 689: 687: 679: 678: 674: 669: 661:Closed platform 657: 629: 602: 596:cricket match. 579: 544: 516: 492: 453: 448: 397: 357:online platform 345:web application 325: 314: 308: 305: 286: 274: 270: 259: 222:Purchase-to-pay 164:Mobile commerce 145:Social commerce 131:Online shopping 56:Streaming media 38:Digital content 17: 12: 11: 5: 1191: 1181: 1180: 1175: 1170: 1154: 1153: 1129: 1105: 1080: 1059: 1029: 999: 972: 947: 924: 894: 880: 856: 831: 809: 784: 758: 739: 721: 715:978-9888769421 714: 696: 671: 670: 668: 665: 664: 663: 656: 653: 628: 625: 617:mobile payment 601: 598: 578: 575: 543: 540: 534:, forming the 515: 512: 491: 488: 464:online payment 452: 449: 447: 444: 401:digital wallet 396: 393: 385:Southeast Asia 337:everything-app 327: 326: 297:external links 277: 275: 268: 261: 260: 258: 257: 250: 243: 235: 232: 231: 225: 224: 218: 217: 211: 210: 209: 208: 203: 198: 190: 189: 183: 182: 181: 180: 175: 167: 166: 160: 159: 158: 157: 152: 147: 142: 134: 133: 127: 126: 125: 124: 119: 114: 109: 104: 99: 94: 89: 84: 79: 74: 66: 65: 61: 60: 59: 58: 53: 48: 40: 39: 35: 34: 26: 25: 15: 9: 6: 4: 3: 2: 1190: 1179: 1176: 1174: 1171: 1169: 1166: 1165: 1163: 1143: 1139: 1133: 1119: 1115: 1109: 1095: 1091: 1084: 1069: 1063: 1048: 1044: 1040: 1033: 1018: 1014: 1010: 1003: 987: 983: 976: 961: 957: 951: 936:. kr-asia.com 935: 928: 913: 909: 903: 901: 899: 890: 884: 870: 866: 860: 846: 842: 835: 821:. Inc42 Media 820: 813: 799: 795: 788: 773: 769: 762: 754: 753:TechWire Aisa 750: 743: 735: 731: 725: 717: 711: 707: 700: 686: 682: 676: 672: 662: 659: 658: 652: 649: 647: 642: 637: 634: 624: 622: 618: 614: 610: 606: 597: 595: 591: 587: 583: 574: 572: 571:food delivery 568: 564: 560: 556: 552: 548: 539: 537: 533: 528: 524: 520: 511: 509: 505: 501: 500:United States 496: 487: 485: 484:Alibaba Group 481: 477: 473: 472:Alibaba Group 469: 465: 461: 457: 443: 441: 437: 433: 429: 424: 422: 418: 414: 410: 405: 402: 392: 388: 386: 382: 378: 374: 370: 366: 362: 358: 354: 350: 346: 342: 338: 334: 323: 320: 312: 302: 298: 294: 290: 284: 283: 278:This article 276: 267: 266: 256: 251: 249: 244: 242: 237: 236: 234: 233: 230: 227: 226: 223: 220: 219: 216: 215:E-procurement 213: 212: 207: 204: 202: 199: 197: 194: 193: 192: 191: 188: 185: 184: 179: 176: 174: 171: 170: 169: 168: 165: 162: 161: 156: 153: 151: 148: 146: 143: 141: 138: 137: 136: 135: 132: 129: 128: 123: 120: 118: 115: 113: 110: 108: 105: 103: 100: 98: 97:Food ordering 95: 93: 90: 88: 85: 83: 80: 78: 75: 73: 70: 69: 68: 67: 63: 62: 57: 54: 52: 49: 47: 44: 43: 42: 41: 37: 36: 32: 28: 27: 24: 21: 20: 1145:. 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Reuters 777:24 August 734:FoolProof 646:Tokopedia 627:Criticism 555:Indonesia 551:Singapore 532:Tokopedia 480:Ant Group 436:Traveloka 333:super-app 309:July 2024 201:Help desk 178:Ticketing 655:See also 582:Tata Neu 577:Tata Neu 567:GrabTaxi 536:decacorn 468:Hangzhou 413:Tata Neu 373:Tata Neu 112:Pharmacy 77:Auctions 51:Software 1052:14 July 1043:bbc.com 1022:14 July 992:14 July 940:14 July 685:Gartner 588:by the 561:app in 559:MyTeksi 527:Jakarta 523:fintech 476:Jack Ma 440:AirAsia 421:PhonePe 395:History 361:Tencent 349:payment 173:Payment 102:Grocery 82:Banking 960:Quartz 912:KrASIA 712:  605:WeChat 600:WeChat 460:mobile 456:Alipay 451:Alipay 438:, and 432:Shopee 379:, and 365:WeChat 341:mobile 155:Wallet 122:Travel 586:India 519:Gojek 514:Gojek 508:Japan 428:Gojek 417:Paytm 377:India 369:China 339:is a 46:Ebook 1054:2022 1024:2022 994:2022 942:2022 779:2021 710:ISBN 615:and 553:and 547:Grab 542:Grab 506:and 504:APAC 495:Lark 490:Lark 462:and 381:Grab 351:and 1118:CNA 1047:BBC 383:in 375:in 367:in 363:'s 343:or 1164:: 1140:. 1116:. 1092:. 1045:. 1041:. 1015:. 1011:. 984:. 958:. 910:. 897:^ 867:. 843:. 796:. 770:. 751:. 732:. 683:. 611:, 502:, 486:. 434:, 419:, 387:. 371:, 331:A 1150:. 1126:. 1102:. 1077:. 1056:. 1026:. 996:. 969:. 944:. 921:. 877:. 853:. 828:. 806:. 781:. 755:. 718:. 693:. 322:) 316:( 311:) 307:( 303:. 285:. 254:e 247:t 240:v

Index

E-commerce

Ebook
Software
Streaming media
Advertising
Auctions
Banking
DVD-by-mail
Distribution
Food ordering
Grocery
Marketplace
Pharmacy
Ride-hailing
Travel
Online shopping
Comparison shopping
Social commerce
Trading communities
Wallet
Mobile commerce
Payment
Ticketing
Customer service
Call centre
Help desk
Live support software
E-procurement
Purchase-to-pay

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