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Telephone switchboard

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another extension, the operator places the front cord in the associated jack and pulls the front key backwards to ring the called party. After connecting, the operator leaves both cords "up" with the keys in the normal position so the parties can converse. The supervision lamps light to alert the operator when the parties finish their conversation and go on-hook. Either party could "flash" the operator's supervision lamps by depressing their switch hook for a second and releasing it, in case they needed assistance with a problem. When the operator pulls down a cord, a pulley weight behind the switchboard pulls it down to prevent it from tangling.
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would try alternate routings through intermediate cities. The operator would plug into a trunk for the destination city, and the inward operator would answer. The inward operator would obtain the number from the local information operator and ring the call. Once the called party answered, the originating operator would advise him or her to stand by for the calling party, whom she'd then ring back, and record the starting time once the conversation began.
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The long-distance operator would record the name and city of the person to be called, and the operator would advise the calling party to hang up and wait for the call to be completed. Each toll center had only a limited number of trunks to distant cities, and if those circuits were busy, the operator
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In the mid-1980s the Bell Operating Companies (BOCs) opened their own Operator Services offices with a system called TOPS (Traffic Operator Position System) to act as local and intraLATA telephone operators. With this the BOCs took intraLATA call traffic from AT&T as well as services which were
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devised the Divided Multiple Switchboard for operators to work together, with a team on the "A board" and another on the "B". These operators were almost always women until the early 1970s, when men were once again hired. Cord switchboards were often referred to as "cordboards" by telephone company
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Early switchboards in large cities usually were mounted floor to ceiling in order to allow the operators to reach all the lines in the exchange. The operators were boys who would use a ladder to connect to the higher jacks. Late in the 1890s this measure failed to keep up with the increasing number
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As technology changed, so did the application of Interflow. Interflow was implemented nationwide by AT&T. This allowed AT&T to close virtually every operator office throughout the US. As of 2004 the only AT&T operator offices remaining were located in Houston, Texas, and Jacksonville,
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In the early 1990s AT&T replaced TSPS with OSPS (Operator Service Position System). The OSPS position was a computer terminal which the AT&T operator entered billing information. With the advent of OSPS a feature called Interflow allowed operators on a system to answer calls from anywhere
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In January 1878 the Boston Telephone Dispatch company had started hiring boys as telephone operators. Boys had been very successful as telegraphy operators, but their attitude, lack of patience, and behavior was unacceptable for live telephone contact, so the company began hiring women operators
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Before the late 1970s and early 1980s, it was common for many smaller cities to have their own operators. An NPA (area code) would usually have its largest city as its primary toll center, with smaller toll centers serving the secondary cities scattered throughout the NPA. TSPS allowed telephone
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operator dialing, the operator would plug into a tandem trunk and dial the NPA (area code) and operator code for the information operator in the distant city. For instance, the New York City information operator was 212-131. If the customer knew the number, and the point was direct-dialable, the
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In the 1960s, once most phone subscribers had direct long-distance dialing, a single type of operator began to serve both the local and long-distance functions. A customer might call to request a collect call, a call billed to a third number, or a person-to-person call. All toll calls from coin
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When a call is received, a jack lamp lights on the back panel and the operator responds by placing the rear cord into the corresponding jack and throwing the front key forward. The operator then converses with the caller, who informs the operator to whom he or she would like to speak. If it is
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signals must pass in both directions. In a one-way trunk, the originating or A board sends a short for off-hook, and an open for on-hook, while the terminating or B board sends normal polarity or reverse polarity. This "reverse battery" signaling was carried over to later automatic exchanges.
176:, installed the first central office and switchboard that served both as a security service at night for banks and businesses, as well as a telephone system. The switchboard operated telephone instruments manufactured by Charles Williams, a licensee of the Alexander Graham Bell company. 316:
On the table or desk area in front of the operator are columns of 3-position toggle switches termed "keys", lamps, and cords. Each column consists of a front key and a rear key, a front lamp and a rear lamp, followed by a front cord and a rear cord, making up together a
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Following the invention of the telephone in 1876, the first telephones were rented in pairs which were limited to conversation between the parties operating those two instruments. The use of a central exchange was soon found to be even more advantageous than in
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area required special billing arrangements to allow the rate for a local call to vary based on the distance called. In less densely populated regions, calls from payphones were handled by normal assistance operators without the use of dedicated coin boards.
321:. The front key is the "talk" key allowing the operator to speak with that particular cord pair. The rear key on older "manual" boards and PBXs is used to ring a telephone physically. On newer boards, the back key is used to collect (retrieve) money from 308:
The switchboard is usually designed to accommodate the operator, who sits facing it. It has a high back panel, which consists of rows of female jacks, each jack designated and wired as a local extension of the switchboard (which serves an individual
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operator in order to place a toll call. In large cities, there was often a special number, such as 112, which would ring the long-distance operator directly. Elsewhere, the subscriber would ask the local operator to ring the long-distance operator.
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and other automated switching systems first eliminated the "B" operator and then, usually years later, the "A". Rural and suburban switchboards for the most part remained small and simple. In many cases, customers knew their operator by name.
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operator would dial the call. If the distant city did not have dialable numbers, the operator would dial the code for the inward operator serving the called party, and ask her to ring the number.
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phones required operator assistance. The operator was also available to help complete a local or long-distance number which did not complete. For example, if a customer encountered a
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as the first woman operator. Small towns typically had the switchboard installed in the operator's home so that he or she could answer calls on a 24-hour basis. In 1894,
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once provided on a cordboard (Toll Stations, Mobile and Marine ). Operators from AT&T returned to work for the BOC as the intraLATA traffic was cut to the BOC.
217:) service, switchboards continued to serve specialized purposes. Before the advent of direct-dialed long-distance calls, a subscriber would need to contact the 64:
Nevertheless, many manual branch exchanges remained operational into the second half of the 20th century in many enterprises. Some establishments, such as the
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companies to close smaller toll centers and consolidate operator services in regional centers which might be hundreds of miles from the subscriber.
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Electronic devices and computer technology have given exchange operators more features. For example, a
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between users or other switchboards. The switchboard is an essential component of a manual
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in 1888, has replaced most switchboards in central telephone exchanges around the world.
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The switchboard saw the peak of its use in the 20th century before wider adoption of the
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In May 1877, the Holmes Burglar Alarm Company in Boston, Massachusetts, established by
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Cord switchboards used for these purposes were replaced in the 1970s and 1980s by
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Device used to connect telephone circuits to establish calls between users
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instead. Thus, on September 1, 1878, Boston Telephone Dispatch hired
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who use electrical cords or switches to establish the connections.
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operator works a switchboard in the underground command post at
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Some areas used specialized switchboards to handle calls from
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deal primarily with the United States and do not represent a
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Atlanta Telephone History: Part 1 - Early Telephone Service
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The First Telephone Switchboard and Its Method of Operation
409:, Bell Telephone Quarterly Volume 9(3), p.205 (July 1930). 487:. Vol. 26 (11th ed.). 1911. pp. 547–557. 333:
for testing, ringing and voice; and a sleeve wire for
444:"Telephone History: AT&T's First Male Operator" 1591: 241:In the 1940s, with the advent of dial pulse and 213:As telephone exchanges converted to automatic ( 513: 104:The examples and perspective in this section 1528:Global telecommunications regulation bodies 186:New England Telephone and Telegraph Company 1564: 520: 506: 122:, or create a new section, as appropriate. 138:Learn how and when to remove this message 420:"PBS American Experience, The Telephone" 284: 228: 149: 79:usually has an attendant console, or an 31:is a device used to connect circuits of 18: 83:function, which bypasses the operator. 1592: 527: 192:-operated switchboard on January 9 in 57:. 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Zworykin 1086:Almon Brown Strowger 1056:Charles Grafton Page 711:Prepaid mobile phone 639:Electrical telegraph 188:installed the first 154:Telephone operator, 116:improve this section 1605:Telephone exchanges 1076:Johann Philipp Reis 835:Wireless revolution 797:The Telephone Cases 654:Hydraulic telegraph 327:TRS phone connector 1274:Frequency-division 1251:Telephone exchange 1121:Charles Wheatstone 1051:Jun-ichi Nishizawa 1026:Innocenzo Manzetti 961:Reginald Fessenden 696:Optical telegraphy 529:Telecommunications 306: 239: 162: 41:telephone exchange 25: 1587: 1586: 1325:Store and forward 1320:Data transmission 1234:Network switching 1185:Transmission line 1031:Guglielmo Marconi 996:Internet pioneers 861:Mohamed M. 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Index


telephones
telephone calls
telephone exchange
switchboard operators
electromechanical
automatic telephone exchange
Almon Strowger
White House
private branch exchange
business
auto-attendant
worldwide view
improve this section
talk page
Learn how and when to remove this message

telegraphy
Edwin T. Holmes
Emma Nutt
New England Telephone and Telegraph Company
battery
Lexington, Massachusetts
Milo G. Kellogg
panel switch
dial
long-distance

Bell System
multi-frequency

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