Knowledge

Visible by Verizon

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38: 1236: 335: 1248: 326:, and the ability to purchase a per-day "Global Pass" for unlimited roaming and 2 GB of data in 140 countries. The service also allows customers to refer friends to receive a $ 20 credit. Until August 2022, Visible allowed customers to add additional lines of basic service for $ 25 per-month ("Party Pay"); the cost of a basic plan was later lowered to $ 25 per-month in 2023. 268:
Visible was launched by Verizon on May 10, 2018 without any prior announcement, promoting an unlimited plan for $ 40 per-month. At launch, the service was only available by invitation, and at the time, required users to register via the Visible app or its website. Once registered, Visible would send
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issued an alert posted for the company, citing a pattern of consumer complaints that the company was unresponsive to their request for assistance regarding cellular service and billing and advising consumers to file complaints with the Federal Trade Commission Bureau of Consumer Protection. The
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Customers can pay upfront per-month or for a year of service. Visible offers "basic" and "premium" unlimited plans, with the "premium" plan differentiated by 50 GB of "prioritized" data access on the Verizon
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The company has faced numerous complaints since its inception related to its lackluster or non-existent customer support, which is only available via chat through their
438: 291:, Verizon's prepaid and value brands were brought under a new Verizon Value division led by Klein. In June 2022, Visible was rebranded as Visible by Verizon. 1461: 1611: 1286: 1001: 971: 402:
provisioning issues, loss of service for multiple days, failing to honor promotional deals, and charges to credit cards without services provided.
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users a SIM card the next day and once installed, can access the network. In addition, only unlocked phones were available to be used at launch.
479: 634: 366:, Visible ran the campaign "#VisibleActsofKindness", and launched a wider television and digital media campaign to promote its services. 390:. The company has no phone number, and thus no customer support via telephone. Customer complaints range from weeks long waits for 1937: 1604: 1279: 658: 287:
In May 2021, long-time Verizon executive Angie Klein became CEO of Visible. In November 2022, following its acquisition of
1801: 1597: 1272: 17: 1566: 528: 914: 856: 1576: 1430: 554: 221: 1766: 1896: 504: 1049: 71: 1927: 1059: 375: 1922: 1781: 439:"Verizon stealthily launched a startup offering $ 40-per-month unlimited data, messaging and minutes" 391: 322:
network, expanded roaming (including 2 GB per-day of data in Canada and Mexico), an extra line for a
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Pro. The service was discontinued on August 31, 2021, with customers being directed to Visible.
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Early promotion for Visible included storefronts in several cities decorated with solid blue "
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company's score with the Better Business Bureau is Bāˆ’, with a rating of 1.38/5 stars.
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web portal; the service was identical to that of Visible, but with the addition of
253: 245: 101: 1460: 1811: 1786: 1561: 1141: 414: 1742: 1417: 831: 610:"Visible wireless plans guide: coverage, price, and everything you need to know" 1861: 1856: 1826: 1796: 1551: 1531: 996: 966: 956: 319: 176: 461:"Verizon funds new 'Visible' app-based provider offering $ 40/month unlimited" 1916: 1886: 1791: 1556: 1264: 1115: 1090: 945: 939: 118: 1901: 1708: 1541: 1521: 1480: 1383: 1053: 273: 257: 156: 37: 1836: 1713: 1696: 1485: 1388: 1371: 1146: 308: 281: 1718: 1393: 807: 505:"Yahoo Mobile is shutting down and telling people to switch to Visible" 323: 304: 241: 237: 225: 207: 60: 46: 334: 1215: 1178: 1164: 725:"Visible Service, LLC | Complaints | Better Business BureauĀ® Profile" 1771: 1174: 395: 383: 343: 151: 752:"Visible Service, LLC | Reviews | Better Business BureauĀ® Profile" 1866: 1851: 1737: 1511: 1412: 923: 417:, the company admitted problems with its customer service model. 387: 351: 303:
network, with most business conducted online and via the Visible
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that contained the typo "unlimited massages". In 2020, amid the
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Wireless communications service providers in the United States
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List of mobile virtual network operators in the United States
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Store Not Found" signage, alluding to the carrier's lack of
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A Boston storefront decorated with a Visible advertisement.
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Edwards, Luke; updated, Alex Whitelock last (2022-03-01).
1169: 379: 781:"Visible Service, LLC | Better Business BureauĀ® Profile" 780: 751: 724: 316: 232:. Launched in 2018, the carrier offers services on the 192: 579:"Verizon gives Visible and Total Wireless a new name" 350:
presence. In 2019, Visible ran a stunt offering free
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Visible is positioned as an all-digital MVNO on the
832:"Visible is rated "Bad" with 1.4 / 5 on Trustpilot" 659:"Verizon's Visible scores with free massage stunt" 276:, an MVNO co-branded with the then-Verizon owned 1914: 857:"Visible acknowledges customer service problems" 437:Shieber, Jonathan; Ha, Anthony (May 10, 2018). 1619: 1294: 682:May 18, Lindsay Stein; Information, 2020 The. 607: 1605: 1446: 1280: 908: 681: 480:"Verizon launches Yahoo Mobile phone service" 529:"Verizon's Visible names Angie Klein as CEO" 706:: CS1 maint: numeric names: authors list ( 477: 1612: 1598: 1453: 1439: 1287: 1273: 915: 901: 248:retail presence. Visible competes against 36: 808:"Visible | It's Phone Service. In An App" 436: 1933:2018 establishments in the United States 854: 333: 260:in the major carrier prepaid segment. 14: 1915: 552: 502: 369: 1593: 1434: 1268: 896: 802: 800: 775: 773: 771: 746: 744: 719: 717: 632: 307:, and no physical retail presence or 1247: 603: 601: 599: 458: 454: 452: 432: 430: 1802:First Cellular of Southern Illinois 413:In a September 20, 2022 article in 24: 1567:United States Cellular Corporation 824: 797: 768: 741: 714: 236:, with all services delivered via 25: 1949: 877: 596: 478:Kastrenakes, Jacob (2020-03-11). 449: 427: 1938:Mobile virtual network operators 1577:Mobile virtual network operators 1246: 1235: 1234: 382:app, and social media platforms 848: 675: 651: 222:mobile virtual network operator 855:Hardesty, Linda (2022-09-20). 626: 571: 546: 521: 503:Rahman, Mishaal (2021-06-18). 496: 471: 13: 1: 1767:Advanced Mobile Phone Service 420: 217:, is an American all-digital 1897:Western Wireless Corporation 329: 7: 1050:Verizon High Speed Internet 922: 553:Furnas, Dawn (2022-11-16). 459:Dano, Mike (May 11, 2018). 294: 72:Wireless telecommunications 10: 1954: 1782:AT&T Wireless Services 272:In 2020, Verizon launched 263: 1757: 1628: 1575: 1499: 1468: 1303: 1230: 1203: 1157: 1134: 1074:Local telephone companies 1073: 1031: 1010: 932: 633:Marek, Sue (2019-03-21). 187: 175: 165: 144: 124: 112: 96: 78: 66: 56: 44: 35: 27:American wireless carrier 405:On April 28, 2021, the 1726:Charter Communications 1401:Charter Communications 1121:Verizon Washington, DC 639:www.fierce-network.com 407:Better Business Bureau 339: 213:, and known simply as 1892:West Central Wireless 1842:Pocket Communications 358:, after having run a 337: 170:Mobile communications 84:; 6 years ago 1111:Verizon Pennsylvania 688:www.campaignlive.com 394:in/out to complete, 356:Denver Union Station 1547:Liberty Puerto Rico 1096:Verizon New England 370:Customer complaints 204:Visible Service LLC 32: 31:Visible Service LLC 18:Visible Service LLC 1872:Sprint Corporation 1668:Visible by Verizon 1343:Visible by Verizon 1211:Empire City Subway 1158:Acquired companies 1101:Verizon New Jersey 982:Clarence Otis, Jr. 952:Shellye Archambeau 340: 211:Visible by Verizon 52:Visible by Verizon 30: 1928:Wireless carriers 1910: 1909: 1759:Defunct operators 1753: 1752: 1702:Metro by T-Mobile 1680:AT&T Mobility 1527:Claro Puerto Rico 1507:ATN International 1476:AT&T Mobility 1428: 1427: 1377:Metro by T-Mobile 1355:AT&T Mobility 1262: 1261: 1195:TracFone Wireless 1190:XO Communications 1002:Gregory G. Weaver 364:COVID-19 pandemic 289:TracFone Wireless 250:Metro by T-Mobile 224:(MVNO) and brand 208:doing business as 201: 200: 135:managing director 16:(Redirected from 1945: 1923:Verizon services 1817:Midwest Wireless 1807:Houston Cellular 1760: 1690:Cricket Wireless 1685:AT&T Prepaid 1663:Total by Verizon 1621:Prepaid wireless 1614: 1607: 1600: 1591: 1590: 1455: 1448: 1441: 1432: 1431: 1365:Cricket Wireless 1360:AT&T Prepaid 1338:Total by Verizon 1296:Prepaid wireless 1289: 1282: 1275: 1266: 1265: 1250: 1249: 1238: 1237: 1126:Verizon Virginia 1106:Verizon New York 1086:Verizon Maryland 1081:Verizon Delaware 1044:Verizon Wireless 1039:Verizon Business 1032:Telecom services 1023:Verizon Business 1018:Verizon Consumer 987:Rodney E. Slater 977:Karl-Ludwig Kley 972:M. Frances Keeth 926: 917: 910: 903: 894: 893: 889: 888: 886:Official website 871: 870: 868: 867: 852: 846: 845: 843: 842: 828: 822: 821: 819: 818: 804: 795: 794: 792: 791: 777: 766: 765: 763: 762: 748: 739: 738: 736: 735: 721: 712: 711: 705: 697: 695: 694: 679: 673: 672: 670: 669: 655: 649: 648: 646: 645: 630: 624: 623: 621: 620: 605: 594: 593: 591: 589: 575: 569: 568: 566: 565: 550: 544: 543: 541: 540: 525: 519: 518: 516: 515: 500: 494: 493: 491: 490: 475: 469: 468: 456: 447: 446: 434: 360:mobile billboard 348:brick and mortar 254:Cricket Wireless 246:brick and mortar 197: 194: 182:Verizon Consumer 102:Denver, Colorado 92: 90: 85: 74: 40: 33: 29: 21: 1953: 1952: 1948: 1947: 1946: 1944: 1943: 1942: 1913: 1912: 1911: 1906: 1812:Indigo Wireless 1787:Dobson Cellular 1758: 1749: 1731:Spectrum Mobile 1673:Verizon Prepaid 1624: 1618: 1589: 1571: 1562:United Wireless 1495: 1464: 1459: 1429: 1424: 1406:Spectrum Mobile 1348:Verizon Prepaid 1299: 1293: 1263: 1258: 1226: 1199: 1153: 1142:Verizon Connect 1130: 1069: 1027: 1006: 962:Richard CarriĆ³n 928: 924: 921: 884: 883: 880: 875: 874: 865: 863: 861:Fierce Wireless 853: 849: 840: 838: 830: 829: 825: 816: 814: 812:www.visible.com 806: 805: 798: 789: 787: 779: 778: 769: 760: 758: 750: 749: 742: 733: 731: 723: 722: 715: 699: 698: 692: 690: 680: 676: 667: 665: 657: 656: 652: 643: 641: 631: 627: 618: 616: 606: 597: 587: 585: 577: 576: 572: 563: 561: 551: 547: 538: 536: 533:Fierce Wireless 527: 526: 522: 513: 511: 501: 497: 488: 486: 476: 472: 465:Fierce Wireless 457: 450: 435: 428: 423: 415:Fierce Wireless 372: 332: 297: 266: 234:Verizon network 191: 161: 140: 133:Jeremy Bolton ( 127: 115: 108: 104: 88: 86: 83: 70: 49: 28: 23: 22: 15: 12: 11: 5: 1951: 1941: 1940: 1935: 1930: 1925: 1908: 1907: 1905: 1904: 1899: 1894: 1889: 1884: 1879: 1874: 1869: 1864: 1862:Rural Cellular 1859: 1857:Revol Wireless 1854: 1849: 1844: 1839: 1834: 1829: 1827:Northcoast PCS 1824: 1819: 1814: 1809: 1804: 1799: 1797:Element Mobile 1794: 1789: 1784: 1779: 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Mobile 270: 261: 259: 255: 251: 247: 243: 239: 235: 231: 227: 223: 220: 216: 212: 209: 205: 196: 190: 186: 183: 180: 178: 174: 171: 168: 164: 158: 155: 153: 150: 149: 147: 143: 136: 132: 131: 129: 123: 120: 119:United States 117: 111: 107:United States 103: 99: 95: 81: 77: 73: 69: 65: 62: 59: 55: 51: 48: 43: 39: 34: 19: 1902:Yahoo Mobile 1709:Boost Mobile 1667: 1542:GTA Teleguam 1522:Cellular One 1481:Boost Mobile 1384:Boost Mobile 1342: 1251: 1239: 1204:Other assets 864:. Retrieved 860: 850: 839:. Retrieved 835: 826: 815:. Retrieved 811: 788:. Retrieved 784: 759:. Retrieved 755: 732:. Retrieved 728: 691:. Retrieved 687: 677: 666:. Retrieved 662: 653: 642:. Retrieved 638: 628: 617:. Retrieved 613: 586:. Retrieved 582: 573: 562:. Retrieved 558: 548: 537:. Retrieved 532: 523: 512:. Retrieved 508: 498: 487:. Retrieved 483: 473: 464: 442: 412: 404: 373: 341: 313: 309:call centers 298: 286: 271: 267: 258:Boost Mobile 226:wholly-owned 214: 210: 203: 202: 157:Mobile phone 97:Headquarters 89:May 10, 2018 82:May 10, 2018 57:Company type 1837:Open Mobile 1714:Ting Mobile 1697:T-Mobile US 1486:T-Mobile US 1389:Ting Mobile 1372:T-Mobile US 1147:Verizon Hum 785:www.bbb.org 756:www.bbb.org 729:www.bbb.org 588:17 November 282:Yahoo! Mail 242:mobile apps 114:Area served 1917:Categories 1719:Gen Mobile 1394:Gen Mobile 1221:Yahoo Inc. 942:(Chairman) 866:2022-11-13 841:2022-11-13 836:Trustpilot 817:2022-11-13 790:2022-11-13 761:2022-11-13 734:2022-11-13 693:2024-07-11 668:2024-07-11 644:2024-07-11 619:2023-03-21 564:2023-03-21 539:2021-07-14 514:2024-07-01 489:2024-07-11 443:TechCrunch 421:References 324:smartwatch 305:mobile app 238:e-commerce 126:Key people 61:Subsidiary 47:Trade name 1623:providers 1298:providers 1216:Terremark 1179:10-10-321 1165:BlueJeans 1011:Divisions 933:Directors 614:TechRadar 484:The Verge 330:Marketing 244:, and no 1847:Powertel 1772:AirTouch 1638:TracFone 1500:Regional 1469:National 1313:TracFone 1241:Category 1065:TracFone 1046:(Mobile) 702:cite web 384:Facebook 352:massages 295:Services 166:Services 152:Wireless 145:Products 67:Industry 1867:Shentel 1852:PrimeCo 1738:Comcast 1633:Verizon 1517:Cellcom 1512:C Spire 1491:Verizon 1413:Comcast 1308:Verizon 1253:Commons 1060:Visible 925:Verizon 583:Wirefly 392:porting 388:Twitter 376:Android 301:Verizon 264:History 230:Verizon 219:prepaid 215:Visible 193:visible 188:Website 87: ( 79:Founded 1882:Unicel 1877:SunCom 1832:nTelos 1822:Nextel 1777:Alltel 1052:& 278:Yahoo! 256:, and 177:Parent 1223:(10%) 1185:NYNEX 948:(CEO) 559:NJBIZ 1552:Mobi 1054:Fios 708:link 590:2022 400:eSIM 386:and 240:and 195:.com 1537:GCI 1175:MCI 1170:GTE 509:XDA 396:SIM 380:iOS 378:or 354:at 344:404 228:by 1919:: 859:. 834:. 810:. 799:^ 783:. 770:^ 754:. 743:^ 727:. 716:^ 704:}} 700:{{ 686:. 661:. 637:. 612:. 598:^ 581:. 557:. 531:. 507:. 482:. 463:. 451:^ 441:. 429:^ 317:5G 311:. 252:, 206:, 105:, 1613:e 1606:t 1599:v 1454:e 1447:t 1440:v 1288:e 1281:t 1274:v 1181:) 1177:( 916:e 909:t 902:v 869:. 844:. 820:. 793:. 764:. 737:. 710:) 696:. 671:. 647:. 622:. 592:. 567:. 542:. 517:. 492:. 467:. 445:. 398:/ 137:) 91:) 20:)

Index

Visible Service LLC

Trade name
Subsidiary
Wireless telecommunications
Denver, Colorado
United States
managing director
Wireless
Mobile phone
Mobile communications
Parent
Verizon Consumer
visible.com
doing business as
prepaid
mobile virtual network operator
wholly-owned
Verizon
Verizon network
e-commerce
mobile apps
brick and mortar
Metro by T-Mobile
Cricket Wireless
Boost Mobile
Yahoo! Mobile
Yahoo!
Yahoo! Mail
TracFone Wireless

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