Knowledge

Visible by Verizon

Source šŸ“

27: 1225: 324: 1237: 315:, and the ability to purchase a per-day "Global Pass" for unlimited roaming and 2 GB of data in 140 countries. The service also allows customers to refer friends to receive a $ 20 credit. Until August 2022, Visible allowed customers to add additional lines of basic service for $ 25 per-month ("Party Pay"); the cost of a basic plan was later lowered to $ 25 per-month in 2023. 257:
Visible was launched by Verizon on May 10, 2018 without any prior announcement, promoting an unlimited plan for $ 40 per-month. At launch, the service was only available by invitation, and at the time, required users to register via the Visible app or its website. Once registered, Visible would send
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issued an alert posted for the company, citing a pattern of consumer complaints that the company was unresponsive to their request for assistance regarding cellular service and billing and advising consumers to file complaints with the Federal Trade Commission Bureau of Consumer Protection. The
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Customers can pay upfront per-month or for a year of service. Visible offers "basic" and "premium" unlimited plans, with the "premium" plan differentiated by 50 GB of "prioritized" data access on the Verizon
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The company has faced numerous complaints since its inception related to its lackluster or non-existent customer support, which is only available via chat through their
427: 280:, Verizon's prepaid and value brands were brought under a new Verizon Value division led by Klein. In June 2022, Visible was rebranded as Visible by Verizon. 1450: 1600: 1275: 990: 960: 391:
provisioning issues, loss of service for multiple days, failing to honor promotional deals, and charges to credit cards without services provided.
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users a SIM card the next day and once installed, can access the network. In addition, only unlocked phones were available to be used at launch.
468: 623: 355:, Visible ran the campaign "#VisibleActsofKindness", and launched a wider television and digital media campaign to promote its services. 379:. The company has no phone number, and thus no customer support via telephone. Customer complaints range from weeks long waits for 1926: 1593: 1268: 647: 276:
In May 2021, long-time Verizon executive Angie Klein became CEO of Visible. In November 2022, following its acquisition of
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network, expanded roaming (including 2 GB per-day of data in Canada and Mexico), an extra line for a
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Pro. The service was discontinued on August 31, 2021, with customers being directed to Visible.
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Early promotion for Visible included storefronts in several cities decorated with solid blue "
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company's score with the Better Business Bureau is Bāˆ’, with a rating of 1.38/5 stars.
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web portal; the service was identical to that of Visible, but with the addition of
242: 234: 90: 1449: 1800: 1775: 1550: 1130: 403: 1731: 1406: 820: 599:"Visible wireless plans guide: coverage, price, and everything you need to know" 1850: 1845: 1815: 1785: 1540: 1520: 985: 955: 945: 308: 165: 450:"Verizon funds new 'Visible' app-based provider offering $ 40/month unlimited" 1905: 1875: 1780: 1545: 1253: 1104: 1079: 934: 928: 107: 1890: 1697: 1530: 1510: 1469: 1372: 1042: 262: 246: 145: 26: 1825: 1702: 1685: 1474: 1377: 1360: 1135: 297: 270: 1707: 1382: 796: 494:"Yahoo Mobile is shutting down and telling people to switch to Visible" 312: 293: 230: 226: 214: 196: 49: 35: 323: 1204: 1167: 1153: 714:"Visible Service, LLC | Complaints | Better Business BureauĀ® Profile" 1760: 1163: 384: 372: 332: 140: 741:"Visible Service, LLC | Reviews | Better Business BureauĀ® Profile" 1855: 1840: 1726: 1500: 1401: 912: 406:, the company admitted problems with its customer service model. 376: 340: 292:
network, with most business conducted online and via the Visible
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that contained the typo "unlimited massages". In 2020, amid the
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Wireless communications service providers in the United States
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List of mobile virtual network operators in the United States
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Store Not Found" signage, alluding to the carrier's lack of
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A Boston storefront decorated with a Visible advertisement.
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Edwards, Luke; updated, Alex Whitelock last (2022-03-01).
1158: 368: 770:"Visible Service, LLC | Better Business BureauĀ® Profile" 769: 740: 713: 305: 221:. Launched in 2018, the carrier offers services on the 181: 568:"Verizon gives Visible and Total Wireless a new name" 339:
presence. In 2019, Visible ran a stunt offering free
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Visible is positioned as an all-digital MVNO on the
821:"Visible is rated "Bad" with 1.4 / 5 on Trustpilot" 648:"Verizon's Visible scores with free massage stunt" 265:, an MVNO co-branded with the then-Verizon owned 1903: 846:"Visible acknowledges customer service problems" 426:Shieber, Jonathan; Ha, Anthony (May 10, 2018). 1608: 1283: 671:May 18, Lindsay Stein; Information, 2020 The. 596: 1594: 1435: 1269: 897: 670: 469:"Verizon launches Yahoo Mobile phone service" 518:"Verizon's Visible names Angie Klein as CEO" 695:: CS1 maint: numeric names: authors list ( 466: 1601: 1587: 1442: 1428: 1276: 1262: 904: 890: 237:retail presence. Visible competes against 25: 797:"Visible | It's Phone Service. In An App" 425: 1922:2018 establishments in the United States 843: 322: 249:in the major carrier prepaid segment. 1904: 541: 491: 358: 1582: 1423: 1257: 885: 791: 789: 764: 762: 760: 735: 733: 708: 706: 621: 296:, and no physical retail presence or 1236: 592: 590: 588: 447: 443: 441: 421: 419: 1791:First Cellular of Southern Illinois 402:In a September 20, 2022 article in 13: 1556:United States Cellular Corporation 813: 786: 757: 730: 703: 225:, with all services delivered via 14: 1938: 866: 585: 467:Kastrenakes, Jacob (2020-03-11). 438: 416: 1927:Mobile virtual network operators 1566:Mobile virtual network operators 1235: 1224: 1223: 371:app, and social media platforms 837: 664: 640: 211:mobile virtual network operator 844:Hardesty, Linda (2022-09-20). 615: 560: 535: 510: 492:Rahman, Mishaal (2021-06-18). 485: 460: 1: 1756:Advanced Mobile Phone Service 409: 206:, is an American all-digital 1886:Western Wireless Corporation 318: 7: 1039:Verizon High Speed Internet 911: 542:Furnas, Dawn (2022-11-16). 448:Dano, Mike (May 11, 2018). 283: 61:Wireless telecommunications 10: 1943: 1771:AT&T Wireless Services 261:In 2020, Verizon launched 252: 1746: 1617: 1564: 1488: 1457: 1292: 1219: 1192: 1146: 1123: 1063:Local telephone companies 1062: 1020: 999: 921: 622:Marek, Sue (2019-03-21). 176: 164: 154: 133: 113: 101: 85: 67: 55: 45: 33: 24: 16:American wireless carrier 394:On April 28, 2021, the 1715:Charter Communications 1390:Charter Communications 1110:Verizon Washington, DC 628:www.fierce-network.com 396:Better Business Bureau 328: 202:, and known simply as 1881:West Central Wireless 1831:Pocket Communications 347:, after having run a 326: 159:Mobile communications 73:; 6 years ago 1100:Verizon Pennsylvania 677:www.campaignlive.com 383:in/out to complete, 345:Denver Union Station 1536:Liberty Puerto Rico 1085:Verizon New England 359:Customer complaints 193:Visible Service LLC 21: 20:Visible Service LLC 1861:Sprint Corporation 1657:Visible by Verizon 1332:Visible by Verizon 1200:Empire City Subway 1147:Acquired companies 1090:Verizon New Jersey 971:Clarence Otis, Jr. 941:Shellye Archambeau 329: 200:Visible by Verizon 41:Visible by Verizon 19: 1917:Wireless carriers 1899: 1898: 1748:Defunct operators 1742: 1741: 1691:Metro by T-Mobile 1669:AT&T Mobility 1516:Claro Puerto Rico 1496:ATN International 1465:AT&T Mobility 1417: 1416: 1366:Metro by T-Mobile 1344:AT&T Mobility 1251: 1250: 1184:TracFone Wireless 1179:XO Communications 991:Gregory G. Weaver 353:COVID-19 pandemic 278:TracFone Wireless 239:Metro by T-Mobile 213:(MVNO) and brand 197:doing business as 190: 189: 124:managing director 1934: 1912:Verizon services 1806:Midwest Wireless 1796:Houston Cellular 1749: 1679:Cricket Wireless 1674:AT&T Prepaid 1652:Total by Verizon 1610:Prepaid wireless 1603: 1596: 1589: 1580: 1579: 1444: 1437: 1430: 1421: 1420: 1354:Cricket Wireless 1349:AT&T Prepaid 1327:Total by Verizon 1285:Prepaid wireless 1278: 1271: 1264: 1255: 1254: 1239: 1238: 1227: 1226: 1115:Verizon Virginia 1095:Verizon New York 1075:Verizon Maryland 1070:Verizon Delaware 1033:Verizon Wireless 1028:Verizon Business 1021:Telecom services 1012:Verizon Business 1007:Verizon Consumer 976:Rodney E. Slater 966:Karl-Ludwig Kley 961:M. Frances Keeth 915: 906: 899: 892: 883: 882: 878: 877: 875:Official website 860: 859: 857: 856: 841: 835: 834: 832: 831: 817: 811: 810: 808: 807: 793: 784: 783: 781: 780: 766: 755: 754: 752: 751: 737: 728: 727: 725: 724: 710: 701: 700: 694: 686: 684: 683: 668: 662: 661: 659: 658: 644: 638: 637: 635: 634: 619: 613: 612: 610: 609: 594: 583: 582: 580: 578: 564: 558: 557: 555: 554: 539: 533: 532: 530: 529: 514: 508: 507: 505: 504: 489: 483: 482: 480: 479: 464: 458: 457: 445: 436: 435: 423: 349:mobile billboard 337:brick and mortar 243:Cricket Wireless 235:brick and mortar 186: 183: 171:Verizon Consumer 91:Denver, Colorado 81: 79: 74: 63: 29: 22: 18: 1942: 1941: 1937: 1936: 1935: 1933: 1932: 1931: 1902: 1901: 1900: 1895: 1801:Indigo Wireless 1776:Dobson Cellular 1747: 1738: 1720:Spectrum Mobile 1662:Verizon Prepaid 1613: 1607: 1578: 1560: 1551:United Wireless 1484: 1453: 1448: 1418: 1413: 1395:Spectrum Mobile 1337:Verizon Prepaid 1288: 1282: 1252: 1247: 1215: 1188: 1142: 1131:Verizon Connect 1119: 1058: 1016: 995: 951:Richard CarriĆ³n 917: 913: 910: 873: 872: 869: 864: 863: 854: 852: 850:Fierce Wireless 842: 838: 829: 827: 819: 818: 814: 805: 803: 801:www.visible.com 795: 794: 787: 778: 776: 768: 767: 758: 749: 747: 739: 738: 731: 722: 720: 712: 711: 704: 688: 687: 681: 679: 669: 665: 656: 654: 646: 645: 641: 632: 630: 620: 616: 607: 605: 595: 586: 576: 574: 566: 565: 561: 552: 550: 540: 536: 527: 525: 522:Fierce Wireless 516: 515: 511: 502: 500: 490: 486: 477: 475: 465: 461: 454:Fierce Wireless 446: 439: 424: 417: 412: 404:Fierce Wireless 361: 321: 286: 255: 223:Verizon network 180: 150: 129: 122:Jeremy Bolton ( 116: 104: 97: 93: 77: 75: 72: 59: 38: 17: 12: 11: 5: 1940: 1930: 1929: 1924: 1919: 1914: 1897: 1896: 1894: 1893: 1888: 1883: 1878: 1873: 1868: 1863: 1858: 1853: 1851:Rural Cellular 1848: 1846:Revol Wireless 1843: 1838: 1833: 1828: 1823: 1818: 1816:Northcoast PCS 1813: 1808: 1803: 1798: 1793: 1788: 1786:Element Mobile 1783: 1778: 1773: 1768: 1763: 1758: 1752: 1750: 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1141: 1140: 1139: 1138: 1127: 1125: 1124:Tech companies 1121: 1120: 1118: 1117: 1112: 1107: 1102: 1097: 1092: 1087: 1082: 1077: 1072: 1066: 1064: 1060: 1059: 1057: 1056: 1051: 1046: 1036: 1030: 1024: 1022: 1018: 1017: 1015: 1014: 1009: 1003: 1001: 997: 996: 994: 993: 988: 986:Gregory Wasson 983: 981:Kathryn Tesija 978: 973: 968: 963: 958: 956:Melanie Healey 953: 948: 946:Mark Bertolini 943: 938: 932: 925: 923: 919: 918: 909: 908: 901: 894: 886: 880: 879: 868: 867:External links 865: 862: 861: 836: 812: 785: 756: 729: 702: 663: 652:Marketing Dive 639: 614: 584: 559: 534: 509: 484: 459: 437: 414: 413: 411: 408: 360: 357: 320: 317: 309:ultra-wideband 285: 282: 254: 251: 188: 187: 178: 174: 173: 168: 162: 161: 156: 152: 151: 149: 148: 143: 137: 135: 131: 130: 128: 127: 119: 117: 114: 111: 110: 105: 102: 99: 98: 95: 89: 87: 83: 82: 69: 65: 64: 57: 53: 52: 47: 43: 42: 39: 34: 31: 30: 15: 9: 6: 4: 3: 2: 1939: 1928: 1925: 1923: 1920: 1918: 1915: 1913: 1910: 1909: 1907: 1892: 1889: 1887: 1884: 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Mobile 259: 250: 248: 244: 240: 236: 232: 228: 224: 220: 216: 212: 209: 205: 201: 198: 194: 185: 179: 175: 172: 169: 167: 163: 160: 157: 153: 147: 144: 142: 139: 138: 136: 132: 125: 121: 120: 118: 112: 109: 108:United States 106: 100: 96:United States 92: 88: 84: 70: 66: 62: 58: 54: 51: 48: 44: 40: 37: 32: 28: 23: 1891:Yahoo Mobile 1698:Boost Mobile 1656: 1531:GTA Teleguam 1511:Cellular One 1470:Boost Mobile 1373:Boost Mobile 1331: 1240: 1228: 1193:Other assets 853:. Retrieved 849: 839: 828:. Retrieved 824: 815: 804:. Retrieved 800: 777:. Retrieved 773: 748:. Retrieved 744: 721:. Retrieved 717: 680:. Retrieved 676: 666: 655:. Retrieved 651: 642: 631:. Retrieved 627: 617: 606:. Retrieved 602: 575:. Retrieved 571: 562: 551:. Retrieved 547: 537: 526:. Retrieved 521: 512: 501:. Retrieved 497: 487: 476:. Retrieved 472: 462: 453: 431: 401: 393: 362: 330: 302: 298:call centers 287: 275: 260: 256: 247:Boost Mobile 215:wholly-owned 203: 199: 192: 191: 146:Mobile phone 86:Headquarters 78:May 10, 2018 71:May 10, 2018 46:Company type 1826:Open Mobile 1703:Ting Mobile 1686:T-Mobile US 1475:T-Mobile US 1378:Ting Mobile 1361:T-Mobile US 1136:Verizon Hum 774:www.bbb.org 745:www.bbb.org 718:www.bbb.org 577:17 November 271:Yahoo! Mail 231:mobile apps 103:Area served 1906:Categories 1708:Gen Mobile 1383:Gen Mobile 1210:Yahoo Inc. 931:(Chairman) 855:2022-11-13 830:2022-11-13 825:Trustpilot 806:2022-11-13 779:2022-11-13 750:2022-11-13 723:2022-11-13 682:2024-07-11 657:2024-07-11 633:2024-07-11 608:2023-03-21 553:2023-03-21 528:2021-07-14 503:2024-07-01 478:2024-07-11 432:TechCrunch 410:References 313:smartwatch 294:mobile app 227:e-commerce 115:Key people 50:Subsidiary 36:Trade name 1612:providers 1287:providers 1205:Terremark 1168:10-10-321 1154:BlueJeans 1000:Divisions 922:Directors 603:TechRadar 473:The Verge 319:Marketing 233:, and no 1836:Powertel 1761:AirTouch 1627:TracFone 1489:Regional 1458:National 1302:TracFone 1230:Category 1054:TracFone 1035:(Mobile) 691:cite web 373:Facebook 341:massages 284:Services 155:Services 141:Wireless 134:Products 56:Industry 1856:Shentel 1841:PrimeCo 1727:Comcast 1622:Verizon 1506:Cellcom 1501:C Spire 1480:Verizon 1402:Comcast 1297:Verizon 1242:Commons 1049:Visible 914:Verizon 572:Wirefly 381:porting 377:Twitter 365:Android 290:Verizon 253:History 219:Verizon 208:prepaid 204:Visible 182:visible 177:Website 76: ( 68:Founded 1871:Unicel 1866:SunCom 1821:nTelos 1811:Nextel 1766:Alltel 1041:& 267:Yahoo! 245:, and 166:Parent 1212:(10%) 1174:NYNEX 937:(CEO) 548:NJBIZ 1541:Mobi 1043:Fios 697:link 579:2022 389:eSIM 375:and 229:and 184:.com 1526:GCI 1164:MCI 1159:GTE 498:XDA 385:SIM 369:iOS 367:or 343:at 333:404 217:by 1908:: 848:. 823:. 799:. 788:^ 772:. 759:^ 743:. 732:^ 716:. 705:^ 693:}} 689:{{ 675:. 650:. 626:. 601:. 587:^ 570:. 546:. 520:. 496:. 471:. 452:. 440:^ 430:. 418:^ 306:5G 300:. 241:, 195:, 94:, 1602:e 1595:t 1588:v 1443:e 1436:t 1429:v 1277:e 1270:t 1263:v 1170:) 1166:( 905:e 898:t 891:v 858:. 833:. 809:. 782:. 753:. 726:. 699:) 685:. 660:. 636:. 611:. 581:. 556:. 531:. 506:. 481:. 456:. 434:. 387:/ 126:) 80:)

Index


Trade name
Subsidiary
Wireless telecommunications
Denver, Colorado
United States
managing director
Wireless
Mobile phone
Mobile communications
Parent
Verizon Consumer
visible.com
doing business as
prepaid
mobile virtual network operator
wholly-owned
Verizon
Verizon network
e-commerce
mobile apps
brick and mortar
Metro by T-Mobile
Cricket Wireless
Boost Mobile
Yahoo! Mobile
Yahoo!
Yahoo! Mail
TracFone Wireless
Verizon

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