27:
2345:
384:
In May 2024, the Dutch consumer platform Radar reported a case where someone lost 58,000 euros after falling victim to helpdesk fraud. The scammers requested over 80 debit cards without triggering any alarms within bunq's system, resulting in the victim losing access to their bunq app account as well
357:
Additionally, Kassa also reported that, due to bunq's broader options for transferring moneys, it was way easier to lose a lot of money in the event of a bank helpdesk fraud. bunq includes features such as converting savings accounts to a bank account with a single tap, making it easier to transfer
257:
As of 2019, bunq had been offering mobile financial services in 30 European countries. In the early 2020s, bunq began offering multiple currencies and IBANs on a single subscription, regardless of the account holder’s location or residency. Unlike other
European neobanks, bunq has not disclosed how
346:
In April 2024, Dutch consumer platform Kassa reported that customers who were scammed due to e.g. bank helpdesk fraud could not get in touch with bunq quickly. Victims received automated answers through the in-app live chat, the only way to get in touch with bunq, even when trying their hardest to
261:
Bunq offers personal and business bank accounts and a public API that allows software developers to access their bank accounts programmatically and build their apps. By 2021, bunq became the first digital bank to offer mortgages. As a licensed bank, bunq account holders fall under the
439:
highlighted concerns over bunq’s handling of helpdesk fraud cases. Unlike most Dutch banks that offer leniency and compensation for such fraud under specific conditions, bunq’s strict policies and poor security measures have left many victims of e.g. helpdesk fraud uncompensated.
273:
Founder Ali Niknam was bunq’s sole benefactor until 2021, having invested over 120 million euros into the company. In 2021, bunq secured the largest Series A round for a
European fintech company to date, bringing its valuation to 1.6 billion euros and granting it
244:
Niknam has stated in interviews that “bunq is the only bank built by coders”. This seems to have resonated in bunq's early public perception, as the bank was frequently labeled “an IT company with a banking license”. At its launch in 2015, bunq was coined
299:(AML) policies. The court ruled in favor of bunq using a learning system based on Artificial Intelligence, rather than a rule-based system imposed by DNB. The ruling made it possible for other banks to modernize their own AML strategies as well.
326:
In April 2021, Dutch consumer platform Kassa reported that bunq is getting used extensively by criminals, due to bunq not requiring a social security number to register a bank account and the ease of creating an API key.
426:
An old employee of bunq mentioned data safety is not a topic that drives CEO Ali, he wants to offer the best possible product, which safety features do not fall under as those features may annoy the customer.
385:
as losing the 58,000 euros. bunq responded by saying they would reimburse a large part of the damages out of goodwill. However, they also mentioned that they weren't directly responsible for the damages.
422:
reportedly said "It's like giving someone your car keys outside on the street, then your car is gone" to one of the victims. Half of the victims reported by the NOS and NRC lost more than 50,000 euros.
288:
In May 2022, bunq announced that they had acquired the
Belgium-based fintech organisation Tricount. This acquisition saw bunq become the second largest neobank in the European Union.
1476:
1727:
1091:
258:
many people have an account with the company. In 2021, user deposits surpassed 1.2 billion euros. This figure increased to €4.5 billion by early 2024, as reported by bunq.
443:
The
Consumers' Association deemed bunq’s practices "absurd" and "unacceptable," especially given the difficulties customers face in reaching the bank for assistance.
412:, a Dutch newspaper revealed scammers more often target bunq customers over other bank customers, because security measures other banks have aren't present at bunq.
1553:
916:
1600:
1401:
237:’, the central bank of the Netherlands. In 2014, bunq received a banking license from the Dutch central bank, after which the company launched its bunq
1528:
971:
892:
1503:
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1116:
249:
for
Banking” by Dutch newspaper NRC, further underscoring its product and technology-focused banking model as an alternative to traditional ones.
2384:
866:
1047:
675:
997:
767:
1073:
526:
700:
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in
February 2022) to come to the Netherlands. Bunq also stated that it would provide Ukrainian refugees with free bunq bank accounts.
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2031:
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1376:
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1277:
1650:
1179:
2379:
2060:
233:
According to BreakThrough
Banking, much of bunq's early efforts went toward obtaining a European banking license from ‘
1022:
1701:
281:
In March 2022, bunq's CEO announced a creation of a special fund aimed to help refugees from
Ukraine (resulted after
1204:
282:
1253:
946:
924:
1092:"Bunq Reaches €1 Billion in User Deposits, Becomes the First Neobank Outside of Germany to Offer German IBANs"
1788:
725:
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405:
600:
1934:
576:
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841:
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263:
2374:
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1939:
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2199:
2189:
1986:
1580:"Amsterdam's bunq wins AML appeal against Dutch Central Bank (DNB): Know more | Silicon Canals"
1676:"Ton kwijt zonder contact met bank: alarm over bankhelpdeskfraude bij Bunq - Kassa - BNNVARA"
1402:"De Nederlandsche Bank (DNB) approves deal valuing Amsterdam's fintech unicorn Bunq at €1.6B"
625:
296:
292:
267:
234:
37:
746:
2152:
1869:
183:
48:
1131:
972:"Ali Niknam (Oprichter Bunq bank): 'Ik ben gewoon een nerd die de wereld beter wil maken'"
501:
415:
bunq does not offer features such as a cooling-off period after increasing a daily limit.
8:
2105:
1351:
1074:"Innovative UX solutions from Bunq neobank | Ergomania UX and product design agency"
1961:
1849:
1554:"Dutch challenger Bunq becomes EU's second largest neobank with Tricount acquisition"
893:"Ali Niknam (oprichter bunq): "Ik ben gewoon een nerd die de wereld beter wil maken""
817:
275:
1601:"Neobank Bunq wins case against Dutch Central Bank over artificial intelligence use"
1302:
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649:
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Whereas other banks usually compensate customers, bunq usually doesn't do so. CEO
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409:
362:
550:
26:
2315:
2172:
1804:
1728:"101.410 euro kwijt in 39 minuten: het sms'je bleek toch niet van bunq te zijn"
1529:"Fund raising, protests and calls for action: efforts in NL to support Ukraine"
867:"Dev Summit - Ali Niknam: Juist programmeurs kunnen de bankensector veranderen"
195:
174:
480:
460:
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2179:
2070:
1946:
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179:
1048:"Bunq brings local currencies to Europe with rollout of multi-IBAN accounts"
2275:
2065:
1991:
1753:"Phishing-aanvallers opvallend succesvol bij Bunq: 'Veiligheid geen thema'"
1155:
1773:
1327:
527:""We keep our business model flexible": Interview with bunq's founder Ali"
2167:
2080:
1909:
1477:"bunq verstrekt gratis bankrekening en simkaart aan gevluchte Oekraïners"
551:"What is bunq? The Dutch mobile challenger bank with a social conscience"
191:
93:
2214:
2209:
1924:
1919:
1914:
1884:
1839:
1834:
1504:"Bunq CEO launches foundation to help people escape Ukraine and Russia"
676:"Ali Niknam: 'Na deze overname zijn we de twee na grootste ter wereld'"
419:
351:
238:
210:
112:
76:
1951:
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bunq does not offer phone support. In a response to Kassa asking why,
278:
Later that year, it was valued at $ 2 billion in an investment deal.
2055:
2011:
1894:
1844:
1452:"Dutch challenger bank Bunq valued at $ 2 billion in investment deal"
213:, who previously founded web hosting provider TransIP and Team.Blue.
203:
87:
1651:"Criminelen gebruiken software Bunq voor misbruik - Kassa - BNNVARA"
1230:"bunq to become the first digital bank in Europe to offer mortgages"
2305:
2255:
2224:
2137:
2115:
2001:
1981:
1976:
1966:
1904:
1899:
1879:
365:
placed a safety warning on its
Savings Account comparator website.
246:
116:
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2250:
2162:
2147:
2110:
2085:
1996:
1377:"Newly anointed Dutch unicorn acquires Irish company Capitalflow"
768:"Dutch mobile bank bunq moves into Germany and releases open API"
485:
465:
302:
Bunq’s
European user base reached 11 million at the end of 2023.
198:
and operating in 30 European countries. It is colloquially named
187:
701:"AI in Finance: bunq Launches Chatbot for Handling User Queries"
2310:
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The company was founded in 2012 by Dutch-Canadian entrepreneur
1627:"Bunq posts first full-year net profit, plans to expand to UK"
1117:"Ali Niknam, de miljardair die grootbanken een hak wil zetten"
2320:
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2120:
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2026:
2016:
2006:
1971:
1956:
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1254:"New bank Bunq pledges to be WhatsApp for financial services"
998:"Bunq-oprichter Ali Niknam breekt lans voor nerds bij banken"
726:"Break Through Banking. The trials and tribulations of bunq"
291:
In October 2022, bunq won a landmark court case against the
2330:
2290:
2157:
2142:
2046:
1864:
1819:
792:
158:
295:. bunq had taken the DNB to court over the central bank’s
1352:"Bunq Business Banking: 2022 Reviews, Fees & Charges"
252:
155:
330:
226:
Much of bunq's early history is documented in the book
127:
161:
152:
1023:"Challenger bank Bunq expands to all EU countries"
1180:"The PSD2 Sandbox From Banking API Provider bunq"
368:
2361:
358:money away from a (previously) savings account.
1370:
1368:
1278:"Mobiele bank Bunq zet ook stap in hypotheken"
705:Financial and Business News | Finance Magnates
430:
241:and became the first fully mobile Dutch bank.
1789:
1702:"Rekening geplunderd, maar Bunq onbereikbaar"
310:
221:
1803:
1365:
1303:"bunq BV (Netherlands) - Deposit Guarantee"
917:"BUNQ, een IT-bedrijf met een banklicentie"
574:
1796:
1782:
25:
1725:
1424:
1325:
1129:
890:
577:"Bunq, de nieuwkomer! Een eerste indruk"
499:
404:In May 2024, Dutch broadcasting company
1205:"bunq introduceert een API marktplaats"
1071:
818:"Bunq: eerste indruk | Consumentenbond"
673:
2385:2012 establishments in the Netherlands
2362:
1624:
945:Noort, Wouter van (25 November 2015).
923:(in Dutch). 2015-09-30. Archived from
623:
524:
253:International expansion (2015-present)
1777:
1699:
1399:
1374:
995:
944:
331:Sub-par customer service and security
173:
747:"Breken met banken – Siebe Huizinga"
206:where its headquarters are located.
793:"Bunq eerste nieuwe bank sinds DSB"
674:Kolstee, Door Pieter (2019-09-06).
354:said this was to prevent phishing.
13:
1328:"bunq Review for personal banking"
14:
2396:
1072:Herendy, Csilla (June 22, 2021).
601:"Members ordered by country code"
388:
2344:
2343:
605:RIPE Network Coordination Centre
525:Tucker, Charlotte (2020-04-23).
305:
230:by Dutch author Siebe Huizinga.
148:
1745:
1726:Bronzwaer, Stijn (2024-05-24).
1719:
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1618:
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1123:
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1065:
1040:
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909:
891:Overgoor, Ronnie (2017-10-10).
884:
859:
834:
810:
785:
760:
739:
718:
693:
667:
461:"We are bunq, bank of the free"
347:get in touch with real humans.
1132:"bunq: In-depth Review (2024)"
996:Hoeks, Door Guy (2017-10-26).
947:"Bunq: 'WhatsApp voor banken'"
842:"bunq: A bank built by coders"
642:
617:
593:
568:
543:
518:
493:
473:
453:
369:Poor post-victim communication
1:
1400:White, John K. (2021-12-03).
446:
16:International fintech company
2370:Companies based in Amsterdam
1625:Pascoe, Robin (2024-01-30).
1427:"Review: bunq bank accounts"
1425:McKenzie, Ian (2023-05-16).
1375:Burke, Elaine (2021-07-08).
1326:McKenzie, Ian (2022-06-02).
799:(in Dutch). 25 November 2015
502:"Review: bunq bank accounts"
500:McKenzie, Ian (2023-05-16).
437:Dutch Consumers' Association
363:Dutch Consumers' Association
7:
431:Lax security in fraud cases
60:; 12 years ago
10:
2401:
575:gastblogger (2015-12-14).
311:Usage of bunq by criminals
216:
2380:Banks established in 2012
2339:
2266:Google Wallet (2011-2018)
2238:
1812:
222:Early history (2012-2015)
122:
100:
82:
72:
54:
44:
33:
24:
264:Deposit Guarantee Scheme
481:"Bunq - groepsrekening"
200:bunq — bank of The Free
1759:(in Dutch). 2024-05-24
1485:(in Dutch). 2022-03-03
1284:(in Dutch). 2021-12-09
1156:"bunq PSD2 | Nordigen"
822:www.consumentenbond.nl
283:Russia invaded Ukraine
654:www.denkproducties.nl
297:anti-money laundering
268:European Central Bank
235:De Nederlandsche Bank
38:Besloten vennootschap
1700:Radar (2024-05-10).
228:BreakThrough Banking
49:Financial technology
2190:Touch 'n Go eWallet
1406:LendIt Fintech News
202:and was founded in
21:
1962:Interac e-Transfer
1431:fintechcompass.net
1332:fintechcompass.net
506:fintechcompass.net
293:Dutch Central Bank
19:
2357:
2356:
1850:Atom Technologies
1607:. 18 October 2022
1508:Finextra Research
1186:. 29 October 2019
1054:. 26 October 2021
772:Finextra Research
435:In May 2024, the
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190:licensed in the
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109:Savings accounts
105:Current accounts
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29:
22:
18:
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2076:Oxigen Services
1875:Carta Worldwide
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1558:Fintech Futures
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1136:Fintech Compass
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1096:Fintech Finance
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846:FinTech Futures
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276:unicorn status.
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2173:Samsung Wallet
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