561:. The story's publicization in August 2024 prompted severe backlash against the Walt Disney Company, with many moving to cancel their subscriptions to Disney+ and for a boycott of other Disney products and services. Piccolo's legal team also argued against Disney's claims, first stating that the terms of service on both platforms were "effectively invisible", and that Piccolo "would have had no notice" of the conditions. They also argued that Piccolo's use of these services should have no effect on Tangsaun's right to be represented in this case. Disney responded by claiming to be "deeply sorry" of the death, and that they were only defending themselves against a lawsuit towards the entire corporation. As of August 15, 2024, Disney's motion is still pending, but a hearing is still scheduled to take place on October 2, 2024.
708:
361:, lists changes in terms and policies sequentially, 10 per page, for 160 pages, or nearly 1,600 changes, for "many online services." There does not seem to be a way to find all changes for a particular company, or even which companies were tracked in any time period. It links to Terms of Service; Didn't Read, though that typically does not have any evaluation of the most recent changes listed at TOSBack.org.
716:
448:
On July 1, 1997, AOL posted their revised terms of service to take effect July 31, 1997, without formally notifying its users of the changes made, most notably a new policy which would grant third-party business partners, including a marketing firm, access to its members' telephone numbers. Several
508:
Our intention in updating the terms was to communicate that we’d like to experiment with innovative advertising that feels appropriate on
Instagram. Instead, it was interpreted by many that we were going to sell your photos to others without any compensation. This is not true and it is our mistake
341:
is a group effort that rates 67 companies' terms of service and privacy policies, though its site says the ratings are "outdated." It also has browser add-ons that deliver the ratings while at the website of a rated company. Members of the group score each clause in each terms of service document,
548:
after going into anaphylactic shock due to increased levels of dairy and nuts in her system. Her widower, Jeffery
Piccolo, filed a wrongful death lawsuit against Disney in February 2024, claiming that she had alerted staff to her severe allergy to both multiple times, but was ignored. On May 31,
491:
On
December 17, 2012, Instagram and Facebook announced a change to their terms of use that caused a widespread outcry from its user base. The controversial clause stated: "you agree that a business or other entity may pay us to display your username, likeness, photos (along with any associated
346:
tab lists companies in no apparent order, with brief notes about significant clauses from each company. In particular, competitors are not listed together so that users can compare them. A link gives longer notes. It does not typically link to the exact wording from the company. The
449:
days before the changes were to take effect, an AOL member informed the media of the changes and the following news coverage incited a large influx of internet traffic on the AOL page which enabled users to opt out of having their names and numbers on marketing lists.
499:
There was no apparent option to opt out of the changed terms of use. The move garnered severe criticism from privacy advocates as well as consumers. After one day, Instagram apologized, saying that it would remove the controversial language from its terms of use.
103:
case if they can show they were actually harmed by a breach of the terms. There is a heightened risk of data going astray during corporate changes, including mergers, divestitures, buyouts, downsizing, etc., when data can be transferred improperly.
325:
publicized issues in terms of services. It was reviewed by 54 professional critics and won for Best
Feature Documentary at the Newport Beach Film Festival 2013 and for Best Documentary at the Sonoma Valley Film Festival 2013.
445:(AOL) was selling detailed personal information about its subscribers to direct marketers, without notifying or asking its subscribers. That article led to the revision of AOL's terms of service three years later.
332:
rates 15 companies on their policies and practices with respect to using users' data, disclosing users' data, amending the terms, closing users' accounts, requiring arbitration, fining users, and clarity.
72:, especially regarding the use of websites. Vague language and lengthy sentences used in these terms of service have caused concerns about customer privacy and raised public awareness in many ways.
273:, that acceptable use policies are rarely enforced, that quick deletion is dangerous if a court later rules the termination wrongful, that local laws often require warranties (and UK forced
520:
68:
and a person who wants to use that service. The person must agree to abide by the terms of service in order to use the offered service. Terms of service can also be merely a
518:
Some terms of services are worded to allow unilateral amendment, where one party can change the agreement at any time without the other party's consent. A 2012 court case
231:
most specify that consumers can claim against the company only in a particular city in that jurisdiction, though often the company can claim against the consumer anywhere
1096:
509:
that this language is confusing. To be clear: it is not our intention to sell your photos. We are working on updated language in the terms to make sure this is clear.
307:
median and mean Flesch scores were 33 in both years, with a range from 14 to 64 in 2003, and from 15 to 55 in 2010 (where over 60 is considered readable by consumers)
1124:
622:
600:
1091:
832:
737:
557:(which they had used a free trial of in the past). This term would require all legal disputes against Disney and its affiliates to be held in an
661:
1011:
1198:
1036:
1065:
847:
751:
Phillips, Andelka M. (2015). "Genomic
Privacy and Direct-to-Consumer Genetics: Big Consumer Genetic Data -- What's in that Contract?".
807:
558:
1151:
99:
and may be subject to change. Companies can enforce the terms by refusing service. Customers can enforce by filing a lawsuit or
1226:
1173:
496:), and/or actions you take, in connection with paid or sponsored content or promotions, without any compensation to you".
269:
The researchers note that rules on location and time limits may be unenforceable for consumers in many jurisdictions with
351:
tab lists topics (like "Personal Data" or "Guarantee"), with brief notes from some companies about aspects of the topic.
80:
A terms of service agreement is mainly used for legal purposes by companies which provide software or services, such as
778:
20:
474:
337:
289:
70% of agreements had average sentence lengths over 25 words, (where 25 or less is needed for consumer readability)
310:
median number of words rose from 1,152 to 1,354, with range of 33 to 8,406 in 2003, and from 106 to 13,416 in 2010
167:
57 of the 71 had disclaimer clauses (including 10 disclaiming liability for injury caused by their own negligence)
358:
321:
342:
but "the same clause can have different scores depending on the context of the services it applies to." The
112:
A terms of service agreement typically contains sections pertaining to one or more of the following topics:
1266:
Terms of
Service; Didn’t Read User rights initiative to rate and label website terms & privacy policies
1101:
966:
665:
848:"Contracts for Clouds: Comparison and Analysis of the Terms and Conditions of Cloud Computing Services"
590:
152:
Disclaimer/Limitation of liability, clarifying the site's legal liability for damages incurred by users
1282:
904:
632:
890:
1152:"Long Island doctor died from anaphylaxis after eating at Disney Springs restaurant, lawsuit says"
265:
a few give credits for poor service, 15 promise "best efforts" and can suspend or stop at any time
864:
Becher, Shmuel I.; Benoliel, Uri (2019-01-11). "The Duty to Read the
Unreadable". Rochester, NY.
292:
median FRE (Flesch
Reading Ease) score was 34 (where over 60 is considered readable by consumers)
303:
Among 260 mass market consumer software license agreements which existed in both 2003 and 2010:
637:
216:
17% required the customer to pay legal bills of the maker (indemnification), but not vice versa
869:
877:
826:
731:
595:
575:
204:
69% did not warrant the software was free of defects or would work as described in the manual
549:
Disney filed a motion to get the lawsuit dismissed, citing the terms of service of both the
536:
On
October 5, 2023, a 42-year-old woman named Kanokporn Tangsuan (who worked as a doctor at
486:
299:) score was 15 years of school (498 of 500 had scores higher than the recommended 8th grade)
686:
627:
210:
36% said they were not warranting whether it infringed others' intellectual property rights
147:
clause detailing the dispute resolution process and limited rights to take a claim to court
925:
285:
Among the 500 most-visited websites which use sign-in-wrap agreements in
September 2018:
198:
91% disclaimed warranties of merchantability or fitness for purpose or said it was "As is"
163:
to consumers in 2014 for health purposes, 71 had publicly available terms and conditions:
8:
1041:
470:
270:
679:
1269:
Clickwrapped Ratings of the policies and practices of major consumer internet companies
784:
537:
466:
415:
411:
368:
exist to increase public awareness by clarifying such differences in terms, including:
1234:
1174:"Disney wants to dismiss a wrongful death lawsuit because of a Disney Plus agreement"
865:
774:
545:
788:
764:
756:
612:
605:
191:
65:
27:
237:
7 impose arbitration, all forbid illegal and objectionable conduct by the consumer
1227:"Disney defends use of streaming terms to block restaurant allergy death lawsuit"
617:
221:
160:
61:
1263:
List of changes in terms and policies at "many online services" since June 2013
541:
442:
296:
128:
1276:
1238:
1012:"Sony follows up, officially sues Geohot and fail0verflow over PS3 jailbreak"
501:
364:
Terms of services are subject to change and vary from service to service, so
1199:"Disney wrongful death lawsuit over allergy highlights danger of fine print"
396:
Notification prior to information transfer in event of merger or acquisition
85:
1125:"How Zappos' User Agreement Failed In Court and Left Zappos Legally Naked"
709:"5 Ways to Secure Your Intellectual Property During Corporate Transitions"
423:
Transparency on government or law enforcement requests for content removal
808:"Set in Stone? Change and Innovation in Consumer Standard-Form Contracts"
585:
570:
458:
405:
184:
144:
100:
81:
760:
201:
92% disclaimed consequential, incidental, special or foreseeable damages
853:. Rochester, NY: Queen Mary University of London - Cloud Legal Project.
525:
274:
69:
769:
580:
550:
399:
384:
259:
177:
89:
504:, a co-founder of Instagram, responded to the controversy, stating:
393:
Notification of government or third-party requests for personal data
246:
most promise to preserve data only briefly after terminating service
554:
493:
96:
846:
Bradshaw, Simon; Millard, Christopher; Walden, Ian (2010-09-02).
375:
Cancellation or termination of the account and/or service by user
252:
some monitor the customers' data to enforce their policies on use
243:
a majority disclaim responsibility for confidentiality or backups
140:
policy describing procedure for account termination, if available
137:
970:
521:
In re Zappos.com, Inc., Customer Data Security Breach Litigation
1129:
240:
13 can amend terms just by posting changes on their own website
234:
some require claims to be brought within half a year to 2 years
707:
Del Piero, John; Jennifer Swanton; Tony Cardine (2017-08-28).
249:
few promise to delete data thoroughly when the customer leaves
465:
Corporation. Sony claimed that Hotz and others had committed
228:
27 specified the law to be used (a US state or other country)
170:
51 let the company change terms (including 17 without notice)
134:
Payment details such as membership or subscription fees, etc.
687:"Terms of service Definition from PC Magazine Encyclopedia"
462:
1066:"Instagram apologizes to users: We won't sell your photos"
528:'s terms of use, with one such clause, was unenforceable.
991:
255:
all disclaim warranties and almost all disclaim liability
905:"Terms and Conditions May Apply (2013) External Reviews"
155:
User notification upon modification of terms, if offered
125:
Accountability for online actions, behavior, and conduct
26:"Term of service" redirects here. For service term, see
1083:
1261:
806:
Marotta-Wurgler, Florencia, and Robert Taylor (2013).
845:
387:
or compensation for claims against account or content
946:
815:
New York University Law and Economics Working Papers
623:
Comparison of free and open-source software licences
390:
Notification and feedback prior to changes in terms
1063:
1064:McCullagh, Declan; Donna Tam (18 December 2012).
173:34 allow data disclosure in certain circumstances
116:Disambiguation/definition of keywords and phrases
1274:
207:55% capped damages at the purchase price or less
805:
461:and other members of failOverflow were sued by
926:"Terms and Conditions May Apply (2013) Awards"
863:
122:Proper or expected usage; definition of misuse
381:Data tracking policy and opt-out availability
1037:"Instagram can now sell your photos for ads"
831:: CS1 maint: multiple names: authors list (
736:: CS1 maint: multiple names: authors list (
224:in January-July 2010, operating in England:
213:32% required arbitration or a specific court
95:A legitimate terms of service agreement is
947:"Terms of Service; Didn't Read, home page"
531:
1167:
1165:
768:
706:
553:app (which they booked tickets from) and
540:) was killed at Raglan Road Irish Pub at
469:by violating the terms of service of the
427:
1035:Pepitone, Julianne (December 18, 2012).
1034:
753:2015 IEEE Security and Privacy Workshops
750:
700:
659:
1116:
1089:
992:"TOSBack, The terms of service tracker"
984:
967:"Terms of Service; Didn't Read, Topics"
959:
801:
799:
744:
487:Instagram § Criticism and lawsuits
1275:
1220:
1218:
1162:
755:. San Jose, CA: IEEE. pp. 60–64.
655:
653:
1224:
939:
918:
897:
857:
601:Glossary of legal terms in technology
220:Among the terms and conditions of 31
1171:
1090:Systrom, Kevin (December 18, 2012).
839:
796:
1215:
1122:
650:
378:Copyright licensing on user content
365:
314:
13:
420:Transparency of security practices
262:them, a few indemnify the customer
131:outlining the use of personal data
84:, e-commerce, web search engines,
14:
1294:
1255:
1196:
119:User rights and responsibilities
21:Terms of service (disambiguation)
1092:"Thank you, and we're listening"
475:Digital Millennium Copyright Act
1190:
1144:
1057:
1028:
1004:
190:Among 260 mass market consumer
660:Kornblum, Janet (1997-07-29).
559:individual binding arbitration
372:Availability of previous terms
359:Electronic Frontier Foundation
322:Terms and Conditions May Apply
280:
159:Among 102 companies marketing
1:
662:"AOL dumps new member policy"
643:
338:Terms of Service; Didn't Read
16:Legal agreement for a service
480:
7:
1156:CBS News (WCBS-TV) New York
1100:. Instagram. Archived from
564:
258:24 require the customer to
10:
1299:
1225:Betts, Anna (2024-08-15).
591:End-user license agreement
484:
319:A 2013 documentary called
107:
44:, commonly abbreviated as
25:
18:
1172:Roth, Emma (2024-08-14).
633:Software asset management
513:
222:cloud-computing services
176:31 require consumers to
75:
532:The Walt Disney Company
452:
885:Cite journal requires
638:Standard form contract
511:
432:
428:Criticism and lawsuits
143:Sometimes contains an
596:Free-software license
576:Acceptable use policy
506:
628:Shrink wrap contract
551:My Disney Experience
271:consumer protections
194:agreements in 2010:
42:terms and conditions
19:For other uses, see
761:10.1109/SPW.2015.19
471:PlayStation Network
416:third-party cookies
410:Saved or temporary
366:several initiatives
357:, supported by the
538:NYU Langone Health
467:breach of contract
183:20 promise not to
689:. pcmag.com. 2013
581:Clickwrap license
546:Walt Disney World
1290:
1283:Terms of service
1249:
1248:
1246:
1245:
1222:
1213:
1212:
1210:
1209:
1197:Guynn, Jessica.
1194:
1188:
1187:
1185:
1184:
1169:
1160:
1159:
1158:. March 5, 2024.
1148:
1142:
1141:
1139:
1137:
1120:
1114:
1113:
1111:
1109:
1087:
1081:
1080:
1078:
1076:
1061:
1055:
1054:
1052:
1050:
1032:
1026:
1025:
1023:
1022:
1008:
1002:
1001:
999:
998:
988:
982:
981:
979:
978:
969:. Archived from
963:
957:
956:
954:
953:
943:
937:
936:
934:
933:
922:
916:
915:
913:
912:
901:
895:
894:
888:
883:
881:
873:
861:
855:
854:
852:
843:
837:
836:
830:
822:
812:
803:
794:
792:
772:
748:
742:
741:
735:
727:
725:
724:
715:. Archived from
704:
698:
697:
695:
694:
683:
677:
676:
674:
673:
664:. Archived from
657:
613:Internet privacy
606:Good faith (law)
439:Washington Times
330:Clickwrapped.com
315:Public awareness
192:software license
66:service provider
62:legal agreements
34:Terms of service
28:military service
1298:
1297:
1293:
1292:
1291:
1289:
1288:
1287:
1273:
1272:
1258:
1253:
1252:
1243:
1241:
1223:
1216:
1207:
1205:
1195:
1191:
1182:
1180:
1170:
1163:
1150:
1149:
1145:
1135:
1133:
1123:Goldman, Eric.
1121:
1117:
1107:
1105:
1088:
1084:
1074:
1072:
1062:
1058:
1048:
1046:
1033:
1029:
1020:
1018:
1010:
1009:
1005:
996:
994:
990:
989:
985:
976:
974:
965:
964:
960:
951:
949:
945:
944:
940:
931:
929:
924:
923:
919:
910:
908:
903:
902:
898:
886:
884:
875:
874:
862:
858:
850:
844:
840:
824:
823:
810:
804:
797:
781:
749:
745:
729:
728:
722:
720:
705:
701:
692:
690:
685:
684:
680:
671:
669:
658:
651:
646:
618:License manager
567:
534:
516:
489:
483:
455:
435:
430:
385:Indemnification
317:
283:
161:genetic testing
110:
97:legally binding
78:
36:(also known as
31:
24:
17:
12:
11:
5:
1296:
1286:
1285:
1271:
1270:
1267:
1264:
1257:
1256:External links
1254:
1251:
1250:
1214:
1189:
1161:
1143:
1115:
1104:on May 2, 2017
1082:
1056:
1027:
1003:
983:
958:
938:
917:
896:
887:|journal=
856:
838:
795:
779:
743:
713:Legaltech News
699:
678:
648:
647:
645:
642:
641:
640:
635:
630:
625:
620:
615:
610:
609:
608:
598:
593:
588:
583:
578:
573:
566:
563:
542:Disney Springs
533:
530:
515:
512:
482:
479:
454:
451:
443:America Online
441:reported that
434:
431:
429:
426:
425:
424:
421:
418:
408:
403:
397:
394:
391:
388:
382:
379:
376:
373:
316:
313:
312:
311:
308:
301:
300:
297:Flesch-Kincaid
293:
290:
282:
279:
267:
266:
263:
256:
253:
250:
247:
244:
241:
238:
235:
232:
229:
218:
217:
214:
211:
208:
205:
202:
199:
188:
187:
181:
174:
171:
168:
157:
156:
153:
150:
149:
148:
141:
135:
132:
129:Privacy policy
126:
123:
117:
109:
106:
77:
74:
15:
9:
6:
4:
3:
2:
1295:
1284:
1281:
1280:
1278:
1268:
1265:
1262:
1260:
1259:
1240:
1236:
1232:
1228:
1221:
1219:
1204:
1200:
1193:
1179:
1175:
1168:
1166:
1157:
1153:
1147:
1132:
1131:
1126:
1119:
1103:
1099:
1098:
1093:
1086:
1071:
1067:
1060:
1044:
1043:
1038:
1031:
1017:
1013:
1007:
993:
987:
973:on 2018-06-16
972:
968:
962:
948:
942:
927:
921:
906:
900:
892:
879:
871:
867:
860:
849:
842:
834:
828:
820:
816:
809:
802:
800:
790:
786:
782:
780:9781479999330
776:
771:
766:
762:
758:
754:
747:
739:
733:
719:on 2017-10-18
718:
714:
710:
703:
688:
682:
668:on 2013-01-19
667:
663:
656:
654:
649:
639:
636:
634:
631:
629:
626:
624:
621:
619:
616:
614:
611:
607:
604:
603:
602:
599:
597:
594:
592:
589:
587:
584:
582:
579:
577:
574:
572:
569:
568:
562:
560:
556:
552:
547:
543:
539:
529:
527:
523:
522:
510:
505:
503:
502:Kevin Systrom
497:
495:
488:
478:
476:
472:
468:
464:
460:
450:
446:
444:
440:
437:In 1994, the
422:
419:
417:
413:
409:
407:
404:
401:
398:
395:
392:
389:
386:
383:
380:
377:
374:
371:
370:
369:
367:
362:
360:
356:
352:
350:
345:
340:
339:
334:
331:
327:
324:
323:
309:
306:
305:
304:
298:
294:
291:
288:
287:
286:
278:
276:
272:
264:
261:
257:
254:
251:
248:
245:
242:
239:
236:
233:
230:
227:
226:
225:
223:
215:
212:
209:
206:
203:
200:
197:
196:
195:
193:
186:
182:
179:
175:
172:
169:
166:
165:
164:
162:
154:
151:
146:
142:
139:
136:
133:
130:
127:
124:
121:
120:
118:
115:
114:
113:
105:
102:
98:
93:
91:
87:
83:
73:
71:
67:
63:
59:
55:
51:
47:
43:
39:
35:
29:
22:
1242:. Retrieved
1231:The Guardian
1230:
1206:. Retrieved
1202:
1192:
1181:. Retrieved
1177:
1155:
1146:
1134:. Retrieved
1128:
1118:
1108:December 19,
1106:. Retrieved
1102:the original
1095:
1085:
1073:. Retrieved
1069:
1059:
1049:December 18,
1047:. Retrieved
1040:
1030:
1019:. Retrieved
1015:
1006:
995:. Retrieved
986:
975:. Retrieved
971:the original
961:
950:. Retrieved
941:
930:. Retrieved
920:
909:. Retrieved
899:
878:cite journal
859:
841:
827:cite journal
818:
814:
752:
746:
732:cite journal
721:. Retrieved
717:the original
712:
702:
691:. Retrieved
681:
670:. Retrieved
666:the original
535:
519:
517:
507:
498:
490:
456:
447:
438:
436:
363:
354:
353:
348:
343:
336:
335:
329:
328:
320:
318:
302:
295:median F-K (
284:
277:to say so).
268:
219:
189:
158:
111:
94:
86:social media
82:web browsers
79:
57:
53:
49:
45:
41:
38:terms of use
37:
33:
32:
1075:19 December
586:Browse wrap
571:Abandonware
459:George Hotz
406:Readability
355:TOSBack.org
281:Readability
180:the company
145:Arbitration
101:arbitration
92:services.
1244:2024-08-15
1208:2024-08-15
1183:2024-08-15
1021:2021-03-06
997:2017-03-15
977:2017-03-15
952:2017-03-15
932:2017-03-15
911:2017-03-15
821:: 240–285.
770:2262/77428
723:2017-09-05
693:2013-01-07
672:2006-12-24
644:References
526:Zappos.com
524:held that
485:See also:
70:disclaimer
64:between a
60:) are the
1239:0261-3077
1203:USA TODAY
1178:The Verge
1136:1 October
1097:Instagram
481:Instagram
457:In 2011,
402:allowance
400:Pseudonym
260:indemnify
185:sell data
178:indemnify
90:transport
1277:Category
1042:CNNMoney
1016:Engadget
789:14504403
565:See also
494:metadata
473:and the
344:Services
870:3313837
555:Disney+
138:Opt-out
108:Content
58:T&C
1237:
1130:Forbes
928:. IMDB
907:. IMDB
868:
787:
777:
514:Zappos
349:Topics
88:, and
1045:. CNN
851:(PDF)
811:(PDF)
785:S2CID
412:first
275:Apple
76:Usage
1235:ISSN
1138:2013
1110:2012
1077:2012
1070:Cnet
1051:2012
891:help
866:SSRN
833:link
775:ISBN
738:link
463:Sony
453:Sony
414:and
40:and
765:hdl
757:doi
544:in
433:AOL
56:or
54:ToU
50:ToS
48:or
46:TOS
1279::
1233:.
1229:.
1217:^
1201:.
1176:.
1164:^
1154:.
1127:.
1094:.
1068:.
1039:.
1014:.
882::
880:}}
876:{{
829:}}
825:{{
819:88
817:.
813:.
798:^
783:.
773:.
763:.
734:}}
730:{{
711:.
652:^
477:.
52:,
1247:.
1211:.
1186:.
1140:.
1112:.
1079:.
1053:.
1024:.
1000:.
980:.
955:.
935:.
914:.
893:)
889:(
872:.
835:)
793:p
791:.
767::
759::
740:)
726:.
696:.
675:.
30:.
23:.
Text is available under the Creative Commons Attribution-ShareAlike License. Additional terms may apply.