363:. Over the next three years, Zappos doubled their annual revenues, hitting $ 840 million in gross sales. By 2007, the company expanded to include handbags, eyewear, clothing, watches, and kids’ merchandise. In 2008, Zappos hit $ 1 billion in annual sales. One year later, they debuted at No. 23 on Fortune's Top 100 Companies to Work For. In the early 2000s, Zappos made the decision to move away from its original business model wherein the company does not manage any inventory. Hsieh noted, "Even though it was hard to walk away from sales at a time when nobody is offering you money, we couldn't distinguish ourselves in the eyes of our customers if we weren't going to control the entire experience. We had to give up the easy money, manage the inventory, and take the risk." In 2015 Forbes reported Zappos produces "in excess of $ 2 billion in revenues annually".
495:: Zappos runs its own Twitter microsite for its 500 employees registered on Twitter. Among them, Tony Hsieh was one of the most followed persons on Twitter with 2.75 million followers. Employees are encouraged to use their Twitter accounts for casual communication rather than promotions or marketing pitches, in an effort to humanize the company, like when Hsieh tweeted before going onstage at a tech conference: "Spilled Coke on left leg of jeans, so poured some water on right leg so looks like the denim fade."
464:
351:
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38:
302:, United States. The company was founded in 1999 by Nick Swinmurn and launched under the domain name Shoesite.com. In July 2009, Amazon acquired Zappos in an all-stock deal worth around $ 1.2 billion at the time. Amazon purchased all of the outstanding shares and warrants from Zappos for 10 million shares of Amazon's common stock and provided $ 40 million in cash and restricted stock for Zappos employees.
316:
383:, Hsieh sensed that Amazon would be open to letting Zappos continue to operate as an independent entity, and started negotiations. On July 22, 2009, Amazon announced that it would buy Zappos for $ 940 million in a stock and cash deal. Owners of shares of Zappos were set to receive approximately 10 million Amazon.com shares, and employees would receive a separate $ 40 million in cash and
511:: Zappos has six verified Instagram accounts: one main account, one for kids, one charity account ("For Good"), one account for running, one about the company culture and one that is "Adaptive", about disability rights. In 2020, they announced on the Adaptive account that they would be selling single shoes after public pressure from disability activist groups.
106:
454:
On August 24, 2020, Tony Hsieh retired as CEO after 21 years at the helm. COO Kedar
Deshpande took over as the new CEO. On November 27, 2020, Tony Hsieh died from smoke inhalation suffered in a house fire. After Deshpande left Zappos, Scott Schaefer, the company's VP of finance, was named Zappos CEO
115:
471:
As of 2010, shoes accounted for about 80% of Zappos' business. As of 2007, Zappos had expanded their inventory to include clothing, handbags and other accessories, which accounted for 20% of annual revenues. Zappos executives stated that they expected that clothing and accessories would bring in an
358:
From 1999 to 2000, Zappos earned $ 1.6 million in gross sales. In 2001, Zappos brought in $ 8.6 million, a significant increase from the previous year. In 2004, Zappos reached $ 184 million in gross sales and received a $ 35 million investment from
Sequoia Capital. That same year, they moved their
399:
On
January 16, 2012, Zappos announced that its computer systems were hacked, compromising the personal information of 24 million customers. In response, the company required all of its customers to change their passwords on the site, though it noted that it was highly unlikely that password
526:
In 2008, Zappos launched Zappos
Insights, a video subscription service aimed at Fortune 1 million companies that are looking to improve their company operations and customer service. The service allows participants to ask questions to and receive answers from Zappos employees.
379:. Initially, Hsieh and Lin planned to buy out their board of directors, which they estimated would cost $ 200 million. In the midst of this, Amazon executives approached Zappos with the proposition of buying the company outright. After an hour-long meeting with Amazon CEO
487:
CEO Tony Hsieh encouraged his employees to use social media networks to put a human face on the company and engage with customers, following their core value #6: "Build Open and Honest
Relationships With Communication". Zappos employees maintain an active presence on:
341:
In July 1999, the company's name was changed from ShoeSite to Zappos after "zapatos", the
Spanish word meaning "shoes". In 2000, Venture Frogs invested in the business and Zappos moved into their office space. In 2001, Hsieh came on board as co-CEO with Nick Swinmurn.
442:. CEO Tony Hsieh, at the time stated that he wanted "to be in an area where everyone feels like they can hang out all the time and where there's not a huge distinction between working and playing." The move was lauded by Las Vegas mayor
390:
On June 22, 2012, Zappos announced it would be handing operations of its
Kentucky warehouse to Amazon on September 1, 2012. The outlet housed in the Kentucky warehouse remains open, but the name was changed to 6pm Outlet.
414:, but this was ultimately rejected. A settlement was reached in October 2019. Customers received a 10% discount on one order. Zappos denied wrongdoing, but is expected to pay $ 1.6 million in court costs.
375:. Within Zappos’ board of directors, two of the five—Hsieh and Alfred Lin—were primarily concerned with maintaining Zappos company culture, whereas the other three wanted to maximize profits in a
446:
who said "This move will bring about a critical mass of creative persons to the inner core of Las Vegas in addition to causing a significant shot in the arm for the economy and for new jobs."
1115:
402:
406:, with plaintiffs claiming that Zappos did not adequately protect their personal information. After the case was initially dismissed, plaintiffs appeal was upheld by the
1711:
48:
3421:
1415:
548:
basketball championships. During the tournament, Zappos hosts "Kidz Day", which outfits local Las Vegas kids with a new pair of shoes and an event T-shirt.
407:
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945:
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1167:
761:
3451:
3284:
338:, who invested $ 2 million through their investment firm Venture Frogs. The company was officially launched online in 1999 as ShoeSite.com.
3426:
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1245:
63:
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Zappos
Insights also offers a three-day bootcamp where participants visit the headquarters and have meetings with Zappos executives.
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additional $ 1 billion worth of revenue, as the clothing market is four times the size of the footwear market.
1795:
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17:
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1987:
758:
2506:
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3131:
3106:
2851:
2594:
2143:
1942:
3377:
2945:
2317:
1246:"Zappos settles major data breach lawsuit with 10% discounts for customers through end of year"
913:
687:
3357:
3304:
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2975:
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545:
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2400:
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8:
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information was obtained due to encryption. This incident led to a class action suit
387:
units. The deal was eventually closed in
November 2009 for a reported $ 1.2 billion.
360:
1047:
3187:
2725:
2539:
2532:
2357:
2312:
2209:
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1997:
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544:
and ½ Marathon", which draw 28,000 runners each year. They also sponsor the Zappos
384:
273:
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2009:
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2187:
2172:
2128:
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2014:
1641:
1319:
1116:"Zappos shoe warehouse makes it possible to return from Louisville well-heeled"
268:
59:
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3299:
2990:
2918:
2573:
2252:
2073:
2056:
1920:
1269:"Joe Downtown: Historic day for city's center as Zappos makes itself at home"
580:
443:
327:
228:
184:
163:
1391:"Exclusive: Visionary Zappos CEO Tony Hsieh Is Stepping Down After 21 Years"
463:
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2620:
2522:
2491:
2447:
2432:
2412:
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2020:
1937:
566:" in 2009, 15th in 2010, sixth in 2011, dropping slightly to 11th in 2012.
221:
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1962:
1957:
1295:"New details emerging about Zappos's planned move to Las Vegas City Hall"
426:
Old Las Vegas City Hall prior to renovation and becoming new headquarters
350:
114:
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2003:
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1914:
1908:
683:
479:. In 2004, they launched a second line of shoes called Zappos Couture.
380:
372:
335:
331:
320:
214:
207:
125:
1194:"Zappos Must Face Data Breach Lawsuit, Ninth Circuit Rules | Lexology"
422:
3212:
3056:
2856:
2846:
2741:
2699:
2462:
2352:
2138:
2108:
636:"Amazon.com, Inc, Form 8-K, Current Report, Filing Date Jul 22, 2009"
534:
295:
174:
1373:
Zappos views Las Vegas City Hall as perfect fit for new headquarters
517:: Zappos runs several blogs covering topics related to its business.
3352:
2861:
2831:
2816:
2756:
2746:
2554:
2302:
2204:
2182:
2165:
2051:
1416:"House-fire death of former Zappos CEO Tony Hsieh ruled accidental"
590:
585:
1340:
4 Questions With Tony: What Other
Businesses Can Learn from Zappos
1192:
Phelps, Manatt; Lawson, Phillips LLP-Richard P. (March 29, 2018).
2589:
2549:
2495:
2427:
2199:
2150:
1780:
Zappos.com acquires 6pm.com for increased shoe retailing presence
1712:"smSmallBiz.com | Zappos.com Dips Toe Into Management Consulting"
1058:
1056:
1660:
403:
In re Zappos.com, Inc., Customer Data Security Breach Litigation
2770:
2046:
299:
178:
135:
1220:"Supreme Court rejects Amazon's Zappos on data breach lawsuit"
1053:
475:
The company sells many different types of footwear, including
105:
2776:
2665:
1580:
315:
1442:"ZAPPOS.COM NAMES SCOTT SCHAEFER AS CHIEF EXECUTIVE OFFICER"
2214:
2155:
628:
430:
On September 9, 2013, Zappos moved their headquarters from
294:
is an American online shoe and clothing retailer based in
1856:
662:"Amazon Closes Zappos Deal, Ends Up Paying $ 1.2 Billion"
283:
1848:
1739:"Zappos's grand mission doesn't involve selling shoes"
521:
410:
Court of Appeals. Zappos appealed the decision to the
1504:
Online Sales Shift: Apparel Outpaced Computers in '06
1025:
1023:
1522:"Watch Out Jimmy Choo, Luxury Shoes Are Going Vegan"
1031:
Amazon Buys Zappos; The Price is $ 928m., not $ 847m
66:, and by adding encyclopedic content written from a
1365:
1065:"Amazon buys retailer Zappos in $ 807 million deal"
1603:"Who has the most Followers on Twitter? (Top 200)"
1470:Zappos, under Amazon, keeps its independent streak
1350:
1348:
1168:"Court Reopens 2012 Zappos Data Breach Litigation"
1020:
2912:Amazon.com Inc v Canada (Commissioner of Patents)
1324:How Zappos’ move to downtown Las Vegas was sealed
3413:
1345:
946:"Tony Hsieh: Redefining Zappos' Business Model"
834:
832:
449:
245:Shoes, handbags, eyewear, accessories, clothing
3422:Online clothing retailers of the United States
1564:Want the Best Deals? Check Twitter or Facebook
1539:
1496:
1464:
1462:
924:
922:
3072:
1872:
1142:"Zappos hacked, 24 million accounts accessed"
2905:Amazon.com, Inc. v. Barnesandnoble.com, Inc.
1191:
872:
839:Zappos Milestone: Q&A with Nick Swinmurn
829:
371:In 2009, Zappos announced an acquisition by
1821:
1805:
1789:
1686:"Zappos Launches Insights Service | Adweek"
1479:
1459:
919:
848:
712:
710:
611:"How I Did It: Tony Hsieh, CEO, Zappos.com"
608:
354:Zappos.com former headquarters in Henderson
3079:
3065:
2986:List of mergers and acquisitions by Amazon
1879:
1865:
1658:
1356:Las Vegas Gets New City Hall, and a Mullet
113:
786:How I Did It: Tony Hsieh, CEO, Zappos.com
718:Happy Feet: Inside the online shoe utopia
653:
467:The Zappos fulfillment center in Kentucky
86:Learn how and when to remove this message
1286:
889:
707:
462:
421:
394:
349:
314:
3457:Internet properties established in 1999
1243:
1062:
906:
659:
14:
3447:American companies established in 1999
3414:
3086:
1439:
1217:
1090:"Zappos sheds its Kentucky warehouses"
974:
537:The site sells shoes and accessories.
533:In 2007, Zappos acquired 6pm.com from
47:contains content that is written like
3060:
1860:
1267:Joe, Schoenmann (September 9, 2013).
1000:
880:Young Millionaires Who Made It Bigger
809:
780:
778:
776:
774:
682:
676:
330:. Swinmurn launched the company with
3452:Retail companies established in 1999
2981:List of Amazon products and services
2898:Perfect 10, Inc. v. Amazon.com, Inc.
1617:
1547:Style by Way of Grandmother’s Closet
1487:Zappos posted strong profits in 2008
1388:
1297:. KSNV NBC Las Vegas. Archived from
1165:
1040:
805:
803:
801:
799:
797:
732:
366:
31:
3427:Shoe companies of the United States
1688:. December 28, 2014. Archived from
1266:
1139:
916:. The New York Times. May 24, 2008.
752:
660:Wauters, Robin (November 2, 2009).
522:Corporate programs and sponsorships
417:
359:headquarters from San Francisco to
24:
1763:Zappos Steps Up to Acquire 6pm.com
1218:Locker, Melissa (March 25, 2019).
771:
602:
305:
25:
3478:
1840:
1736:
1292:
1001:Staff, W. S. J. (July 22, 2009).
897:Case Study: Open Source at Zappos
794:
735:"Here's Why Amazon Bought Zappos"
3395:
3321:Lou Ruvo Center for Brain Health
3043:
3042:
1911:(Founder and Executive Chairman)
542:Rock 'n' Roll Las Vegas Marathon
104:
36:
3193:Las Vegas Premium Outlets North
3001:Statistically improbable phrase
2661:American International Pictures
1772:
1756:
1730:
1704:
1678:
1652:
1634:
1595:
1573:
1556:
1519:
1513:
1433:
1408:
1389:Abel, Katie (August 24, 2020).
1382:
1332:
1313:
1260:
1237:
1211:
1185:
1159:
1133:
1108:
1082:
1063:Letzing, John (July 22, 2009).
994:
968:
938:
914:Shoe Seller's Secret of Success
759:I Am CNBC Tony Hsieh Transcript
482:
3178:Clark County Government Center
1828:100 Best Companies to Work For
1812:100 Best Companies to Work For
1796:100 Best Companies to Work For
1166:Bell, Jennie (March 9, 2018).
1003:"Zappos CEO's Letter to Staff"
977:"What Is Happening At Zappos?"
929:100 Best Companies to Work For
726:
564:100 Best Companies to Work For
556:Zappos was ranked 23rd on the
551:
326:Zappos was founded in 1999 by
27:Online shoe and clothing store
13:
1:
3467:2009 mergers and acquisitions
3462:1999 establishments in Nevada
3442:Amazon (company) acquisitions
3102:Main Street Station
3027:Congress of Essential Workers
1714:. May 7, 2010. Archived from
596:
3432:Companies based in Las Vegas
1568:U.S. News & World Report
1342:CMS Wire. December 13, 2010.
812:"Zappos Milestone: Timeline"
810:Staff, F. N. (May 4, 2009).
540:Zappos sponsors the "Zappos
450:Tony Hsieh steps down as CEO
310:
7:
3234:Discovery Children's Museum
1050:. CNet News. July 22, 2009.
733:Parr, Ben (July 22, 2009).
569:
458:
10:
3483:
2797:Digital Photography Review
1886:
1625:The Zappos Way of Managing
436:former Las Vegas City Hall
3391:
3345:
3329:
3313:
3280:Fremont Street Experience
3257:
3226:
3165:
3094:
3040:
3019:
2928:
2889:
2734:
2713:
2687:
2613:
2582:
2515:
2393:
2233:
2089:Amazon University Esports
2039:
2030:
1980:
1930:
1901:
1894:
345:
279:
267:
257:
253:US$ 2 billion (2015)
249:
241:
191:
169:
159:
141:
131:
121:
112:
103:
3208:Molasky Corporate Center
2673:Kindle Direct Publishing
2631:Breakthrough Novel Award
1988:List of Amazon locations
1094:Las Vegas Review-Journal
1048:Amazon to snap up Zappos
3270:Downtown Container Park
2852:Reflexive Entertainment
2328:Product Advertising API
2144:Goodreads Choice Awards
1659:Christoffersen, Trish.
1120:Pittsburgh Post-Gazette
861:March 13, 2011, at the
856:Sequoia’s bet on Zappos
3239:Natural History Museum
2946:Community Banana Stand
2636:Best Books of the Year
768:CNBC. August 15, 2007.
764:June 12, 2011, at the
468:
427:
355:
323:
147:; 25 years ago
2976:List of Amazon brands
1784:Direct Marketing News
1244:Nickelsburg, Monica.
723:. September 14, 2009.
466:
425:
395:2012 hacking incident
353:
318:
236:(Ex COO & ex CTO)
68:neutral point of view
3337:Charlie Palmer Hotel
1767:Digital Commerce 360
1692:on December 28, 2014
1545:Slatalla, Michelle.
1491:Digital Commerce 360
1362:. December 26, 2010.
1046:McCarthy, Carolone.
903:. November 10, 2006.
791:. September 1, 2006.
609:Max Chafkin (2006).
562:magazine's list of "
3218:World Market Center
3011:Worker organization
2646:Metro-Goldwyn-Mayer
1917:(President and CEO)
878:Chessman, Kristin.
869:. October 29, 2004.
716:Jacobs, Alexandra.
688:"Why I Sold Zappos"
259:Number of employees
100:
60:promotional content
3437:Downtown Las Vegas
3314:Medical facilities
3305:The Writer's Block
3132:Golden Nugget
3088:Downtown Las Vegas
3032:Amazon Labor Union
2705:Whole Foods Market
2641:Amazon MGM Studios
2423:Digital Game Store
2067:Double Helix Games
1778:Dilworth, Dianna.
1581:"Zappos (@zappos)"
1562:Palmer, Kimberly.
1553:. October 7, 2004.
1551:The New York Times
1446:www.prnewswire.com
1360:The New York Times
1354:Medina, Jennifer.
886:. October 5, 2007.
576:MatchesFashion.com
469:
455:on April 6, 2022.
440:downtown Las Vegas
428:
356:
324:
319:Zappos former CEO
218:(Ex Chairman, COO)
145:July 12, 1999
98:
62:and inappropriate
3409:
3408:
3402:Nevada portal
3054:
3053:
2966:History of Amazon
2885:
2884:
2626:Amazon Publishing
1976:
1975:
1953:Christopher North
1642:"What We Live By"
1371:Schoenmann, Joe.
975:Pontefract, Dan.
901:Baseline Magazine
641:. secdatabase.com
432:Henderson, Nevada
367:Amazon subsidiary
361:Henderson, Nevada
289:
288:
96:
95:
88:
16:(Redirected from
3474:
3400:
3399:
3398:
3122:Golden Gate
3081:
3074:
3067:
3058:
3057:
3046:
3045:
2726:Amazon Prime Air
2037:
2036:
1899:
1898:
1881:
1874:
1867:
1858:
1857:
1852:
1851:
1835:
1825:
1819:
1809:
1803:
1793:
1787:
1786:. July 10, 2007.
1776:
1770:
1769:. July 10, 2007.
1760:
1754:
1753:
1751:
1749:
1734:
1728:
1727:
1725:
1723:
1708:
1702:
1701:
1699:
1697:
1682:
1676:
1675:
1673:
1671:
1661:"Zappos Stories"
1656:
1650:
1649:
1638:
1632:
1621:
1615:
1614:
1612:
1610:
1599:
1593:
1592:
1590:
1588:
1577:
1571:
1570:. July 15, 2009.
1560:
1554:
1543:
1537:
1536:
1534:
1532:
1517:
1511:
1500:
1494:
1483:
1477:
1476:. June 11, 2010.
1466:
1457:
1456:
1454:
1452:
1437:
1431:
1430:
1428:
1426:
1412:
1406:
1405:
1403:
1401:
1386:
1380:
1379:. Nov. 29, 2010.
1369:
1363:
1352:
1343:
1336:
1330:
1317:
1311:
1310:
1308:
1306:
1301:on July 14, 2011
1290:
1284:
1283:
1281:
1279:
1264:
1258:
1257:
1255:
1253:
1241:
1235:
1234:
1232:
1230:
1215:
1209:
1208:
1206:
1204:
1198:www.lexology.com
1189:
1183:
1182:
1180:
1178:
1163:
1157:
1156:
1154:
1152:
1140:Goldman, David.
1137:
1131:
1130:
1128:
1126:
1112:
1106:
1105:
1103:
1101:
1086:
1080:
1079:
1077:
1075:
1060:
1051:
1044:
1038:
1037:. July 22, 2009.
1027:
1018:
1017:
1015:
1013:
998:
992:
991:
989:
987:
972:
966:
965:
963:
961:
952:. Archived from
942:
936:
926:
917:
910:
904:
895:McDonald, Duff.
893:
887:
876:
870:
854:Marshall, Matt.
852:
846:
836:
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3183:Downtown gaming
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2161:Box Office Mojo
2114:Book Depository
2084:Amazon Robotics
2079:Amazon Pharmacy
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2010:Principal Place
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1968:Brian Valentine
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1510:. May 14, 2006.
1508:Washington Post
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1493:, July 28, 2009
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1329:. Dec. 6, 2010.
1320:Schoenmann, Joe
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956:on May 31, 2010
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863:Wayback Machine
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3147:Downtown Grand
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2173:Kuiper Systems
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1841:External links
1839:
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1729:
1718:on May 7, 2010
1703:
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1646:www.zappos.com
1633:
1631:. May 1, 2009.
1623:Chafkin, Max.
1616:
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1520:Fox, Katrina.
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1468:Cheng, Andria
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1096:. June 7, 2012
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1958:Ram Shriram
1743:MarketWatch
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1425:December 1,
1305:December 2,
1278:December 4,
1069:MarketWatch
684:Hsieh, Tony
668:January 28,
620:October 11,
552:Recognition
477:vegan shoes
234:Arun Rajan
225:Steve Hill
3416:Categories
3358:Gold Spike
3290:Neonopolis
3249:Mob Museum
3112:California
2890:Litigation
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1943:Paul Davis
1915:Andy Jassy
1909:Jeff Bezos
1665:Zappos.com
1400:August 26,
1248:. GeekWire
1035:TechCrunch
697:Retrieved
597:References
381:Jeff Bezos
336:Alfred Lin
332:Tony Hsieh
321:Tony Hsieh
292:Zappos.com
284:zappos.com
227:(Ex VP of
215:Alfred Lin
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3157:El Cortez
2951:Criticism
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2540:Echo Buds
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2109:Body Labs
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1696:April 23,
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509:Instagram
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296:Las Vegas
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2033:services
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1451:July 19,
1252:July 23,
1229:July 29,
1203:July 29,
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933:Fortune
744:June 2,
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615:Inc.com
559:Fortune
499:YouTube
493:Twitter
280:Website
250:Revenue
160:Founder
150: (
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