95:
86:
25:
2452:
392:
377:
360:
340:
842:
In 2021, Teleperformance employees who work from home were sent contract addendums that would allow monitoring by AI-powered cameras to ensure compliance with security policies and to spot check for home-working infractions. As of August that year, the remote monitoring had been rolled out to India,
862:
for its workers: monitoring to verify that only a hired employee is accessing data; that outsourced staff were not recording screen data on another device; and that no unauthorized person was near the computer. An Amazon spokesperson reported Amazon did not request additional monitoring for at-home
449:
Daniel Julien created
Teleperformance in Paris in June 1978. In 1986, Teleperformance established international subsidiaries in Belgium and Italy. Two years later, Teleperformance expanded into Spain, Germany, Sweden and the United Kingdom. Rochefortaise Communication merged with Teleperformance
453:
In 1992, Teleperformance USA was established, and Asia-Pacific contact centers were set up in the
Philippines and Singapore in 1996. The Group expanded in Europe through numerous acquisitions and subsidiaries in Switzerland, Norway, Denmark, Greece, Spain, the Netherlands and Finland. From 1998
479:. By 2013 Teleperformance had six contact centers in Tunisia. In 2013, Teleperformance acquired full control of TLS Contact. In 2014, Teleperformance acquired Aegis USA Inc., an outsourcing and technology company in the United States, the Philippines and Costa Rica.
802:. On 19 May 2010, a settlement was reached for approximately $ 2 million to be paid to 15,862 workers in 10 US states. Instead of an out of court settlement, Teleperformance lost a similar case in the Netherlands Supreme Court and the Court of Appeal in The Hague.
1708:
1267:
493:
contracts to operate support services for the public during the COVID-19 pandemic. In 2020, Teleperformance launched
Teleperformance Cloud Campus in Portugal, with mobile cloud-enabled workstations for virtual onboarding, training, and employee meetings.
750:
Jacques
Berrebi ended all operational duties in January 2009 and returned in 2012, at the age of 70. Co-founder Daniel Julien remained as chairman of the board, and Paulo César Salles Vasques was announced as the new chief executive officer of the group
754:
Following
Vasques' resignation in October 2017, Julien was appointed as group chief executive officer by the board of directors. In June 2023, Bhupender Singh was appointed as Teleperformance Group Deputy Chief Executive Officer.
2185:
851:
spokesperson reported Apple "prohibits the use of video or photographic monitoring by our suppliers and have confirmed
Teleperformance does not use video monitoring for any of their teams working with Apple."
2321:
2293:
894:
launched an investigation into the company. After the announcement of the investigation, shares in the company dropped by 34%. In
December 2022, the subsidiary received independent certification from
1525:
805:
A group of labor unions filed a complaint documenting unsafe working conditions, monitoring, surveillance, union busting and retaliation against employees in ten countries in April 2020. Due to
1135:
968:
and by shareholders. In
November 2022, the company announced that it would exit "the highly egregious part of the trust and safety business." However, it reversed its decision in March 2023.
2060:
468:
management company. In 2008, the group's operations and strategy were centralized under the responsibility of Daniel Julien and
Jacques Berrebi. Teleperformance acquired The Answer Group.
839:
reported after six months the company was providing intermittent shuttle service, not properly sanitizing working spaces, and sending workers home without pay if they were quarantined.
2237:
1292:
1372:
2137:
2030:
1640:
1186:
2701:
2079:
1903:
471:
In 2010, Teleperformance acquired
Scottish outsourcing call center beCogent for £35 million. It ceased operations in December 2021 mainly due to the impact of the
2011:
2267:
1582:
1499:
482:
In August 2016 Teleperformance purchased California-based LanguageLine Solutions LLC for $ 1.52 billion from a US-based private equity firm, Abry Partners.
1604:
1529:
2349:
1940:
1781:
1345:
1322:
1966:
2711:
2376:
2418:
1399:
156:
1017:
996:
2706:
1626:
975:
released a statement, stating "we believe that Teleperformance's decision to re-enter full-service content moderation is a positive step."
2716:
1804:"Salt Lake City-based Teleperformance USA pays almost $ 2 million in back overtime wages following US Department of Labor investigation"
2440:
1296:
965:
1874:
1252:
933:
1087:
1073:
464:
In 2007, Teleperformance acquired a 100% interest in Twenty4help, a European technical support company, and AllianceOne, a US-based
917:
to unionize.The Ministry of Labor later closed their investigation into Teleperformance, without any findings against the company.
1826:
2163:
2084:
2035:
1552:
1101:
1448:
1426:
352:
1149:
2696:
212:
63:
1115:
1503:
920:
In February 2024, Teleperformance received a certificate for diversity and inclusion management in Colombia from
41:
2448:
2433:
1473:
1038:
34:
2211:"City of Warren Gen. Emps' Sys. v. Teleperformance SE, 23-24580-CIV-ALTONAGA/Reid | Casetext Search + Citator"
2210:
891:
505:
and Moroccan real estate company Saham, in exchange for 3 billion euros and a 4% stake in Teleperformance.
430:
173:
2110:
1208:
2322:"Top TikTok Moderator Exits 'Highly Egregious Part' Of Content Moderation Business Over Investor Outcry"
2625:
906:
835:
office. After the working conditions were made public, the company promised to make improvements, but
2655:
2426:
486:
1992:
964:
reported the company retained explicit material, Teleperformance and TikTok were criticized by the
799:
1848:
843:
Mexico, and the Philippines. UK employees were told remote scans would not be used for them, and
450:
International in 1999 to form S.R. Teleperformance. This company became Teleperformance in 2006.
282:
2408:
879:
1733:
887:
437:. It provides services for debt collection, telemarketing, customer relationship management,
427:
138:
45:
2530:
1803:
8:
2670:
2550:
465:
1683:
2635:
2620:
939:
875:
765:
438:
2520:
2164:"Why is Colombia's Labor Ministry Cracking Down on Call Centers? - Nearshore Americas"
1993:""For them you're not a human being": Meet the migrants answering phones for Big Tech"
518:
The key trends for Teleperformance are (as of the financial year ending December 31):
454:
through 2002, the Teleperformance network expanded into Argentina, Brazil and Mexico.
2570:
1164:
1088:"An Interview with Daniel Julien, Chief Executive Officer, Teleperformance Group Inc"
822:
472:
320:
116:
1849:"Amazon contractors enduring 'subhuman' conditions in Philippines | Financial Times"
1055:
2545:
2031:"Teleperformance signs 'historic agreement' allowing Colombian workers to unionise"
1875:"High risk, low pay, little choice at Amazon Ring call centre, fearful workers say"
1759:
972:
955:
871:
814:
310:
1560:
1136:"Teleperformance abre nova unidade no Nordeste e irá gerar mais de 3.000 empregos"
247:
2691:
2238:"Teleperformance : certifié diversité et inclusion en Colombie - Zonebourse"
1373:"Contact centre firm Teleperformance reports significant growth through pandemic"
1150:"Teleperformance Opens 17th Center in Mexico, with $ 6 Million Puebla Investment"
958:" branch and moderation program were launched in 2019. After an investigation by
827:
325:
162:
40:
It may require cleanup to comply with Knowledge's content policies, particularly
2294:"TikTok Moderators Are Being Trained Using Graphic Images Of Child Sexual Abuse"
1230:
821:
contract, had nowhere to sleep but at their work spaces and were unable to meet
2377:"UNI's statement on Teleperformance continuing full-service content moderation"
1658:
1350:
1120:
895:
818:
134:
94:
2080:"Behind TikTok's boom: A legion of traumatised, $ 10-a-day content moderators"
1827:"Supreme Court rules that obliged early arrival for work counts as paid hours"
2685:
2650:
2590:
2490:
2354:
1904:"Call centre staff to be monitored via webcam for home-working 'infractions'"
1644:
1449:"Finally, Teleperformance Becomes Full Owner of Majorel - Nearshore Americas"
1427:"Finally, Teleperformance Becomes Full Owner of Majorel - Nearshore Americas"
775:
227:
214:
125:
2565:
2012:"Call centre firm tells UK homeworkers they will not be watched with webcam"
1641:"Teleperformance Appoints Bhupender Singh as Deputy Chief Executive Officer"
878:. In 2021, after the union submitted its demands for the company to protect
2645:
2610:
2111:"TikTok's Subcontractor in Colombia Under Investigation for Traumatic Work"
1400:"Teleperformance lança novo modelo de negócio de trabalho remoto em equipa"
794:
lawsuit was filed against Salt Lake City-based Teleperformance USA seeking
791:
902:
in the field of social responsibility within its operations in Colombia."
847:
ruled out the use of webcams through their Data Protection Commission. An
2585:
2500:
2475:
886:, alleging Ultraclaro did not follow proper processes when ratifying its
883:
859:
810:
502:
476:
305:
300:
278:
2138:"Teleperformance signs 'historic agreement' allowing Colombian workers…"
1941:"Big Tech call center workers face pressure to accept home surveillance"
1500:"Teleperformance Dividende | KGV | Bilanz | Umsatz | Gewinn - boerse.de"
1268:"Teleperformance et ses pratiques sociales "à l'épreuve" pour neuf mois"
2630:
848:
795:
369:
85:
2515:
2510:
899:
832:
2555:
2078:
McIntyre, Niamh; Bradbury, Rosie; Perrigo, Billy (20 October 2022).
1967:"'Missing from desk': AI webcam raises remote surveillance concerns"
1583:"Teleperformance nomme Paulo César Salles Vasques directeur général"
2665:
2595:
2580:
2505:
2061:"TELEPERFORMANCE : A REÇU UNE CERTIFICATION DE BUREAU VERITAS"
951:
867:
836:
806:
2403:
2268:"TikTok's Moderators Still Review Child Abuse Despite Vow to Exit"
2186:"BPO major Teleperformance reports €3.96 bn revenue in first-half"
1346:"Teleperformance of France Buying LanguageLine for $ 1.52 Billion"
954:, reviewing explicit content to remove it from the platform. Its "
2600:
2535:
947:
910:
844:
498:
2660:
2615:
2605:
2560:
2525:
2485:
2480:
2456:
2451:
2326:
2298:
1605:"Teleperformance vise une nouvelle année de croissance en 2014"
960:
943:
914:
434:
145:
104:
1187:"French Call Center Giant Acquires Debt Collector AllianceOne"
874:, has organized Teleperformance Colombia employees, including
497:
In January 2024, Teleperformance completed the acquisition of
2540:
2350:"TikTok's Moderator Reverses Vow to Exit 'Egregious' Content"
921:
771:
2023 - Bronze Stevie Award for Innovation in Customer Service
404:
315:
243:
100:
1782:"Wage and Hour Class Action Lawsuit Against Teleperformance"
2575:
2413:
2115:
1526:"TELEPERFORMANCE: Jacques Berrebi organizes his retirement"
855:
343:
2495:
1760:"Only on 12: Teleperformance facing class action lawsuit"
882:, Teleperformance filed a lawsuit against the union in a
490:
458:
1293:"TELEPERFORMANCE ACQUIERT 100% DE SA FILIALE TLSCONTACT"
898:
on the "use and inclusion of the international standard
2077:
1474:"Teleperformance Fundamentalanalyse | KGV | Kennzahlen"
1323:"Teleperformance mise 610 millions sur les Etats-Unis"
1253:"Teleperformance to close Airdrie contact centre base"
33:
A major contributor to this article appears to have a
461:'s 400-employee call center in Ogden, Utah, in 2006.
1231:"BeCogent call centre firm sold to Teleperformance"
1116:"Company Overview of Teleperformance Argentina SA"
1684:"2023 Stevie Winners, Stevie Awards Asia Pacific"
16:Multinational France-based omnichannel outsourcer
2683:
1873:Solon, Olivia; Glaser, April (15 October 2020).
1528:. Market Wired. 30 November 2007. Archived from
2702:Business services companies established in 1978
2266:Berthelot, Benoit; Ren, Henry (19 March 2023).
1316:
1314:
2434:
2261:
2259:
501:, acquiring 99% of the company's shares from
433:company founded in 1978 with headquarters in
2265:
2104:
2102:
905:In April and May 2023, the company signed a
1872:
1842:
1840:
1311:
1209:"TELEPERFORMANCE ACQUIRES THE ANSWER GROUP"
798:for employees, alleging a violation of the
2441:
2427:
2256:
2235:
1295:. Capital. 29 January 2013. Archived from
1265:
1165:"Teleperformance USA Buys AOL Call Center"
966:United States Senate Committee on Commerce
781:2024 - Certified Great Place to Work - USA
2347:
2320:Levine, Alexandra S. (17 November 2022).
2099:
1446:
1424:
934:Content moderation and working conditions
858:reported that it requested the following
64:Learn how and when to remove this message
2183:
2028:
1866:
1837:
1734:"Great Places to Work - Teleperformance"
1343:
1162:
991:
989:
987:
831:was able to verify this, including in a
2108:
1990:
1550:
2712:Business process outsourcing companies
2684:
2319:
2292:Levine, Alexandra S. (4 August 2022).
2291:
2085:The Bureau of Investigative Journalism
2036:The Bureau of Investigative Journalism
2009:
1964:
1901:
1757:
1397:
1320:
1163:Buffardi, Michelle (23 October 2006).
2422:
2161:
2055:
2053:
1938:
1934:
1932:
1930:
1928:
1926:
1924:
1897:
1895:
1447:Ammachchi, Narayan (2 January 2024).
1425:Ammachchi, Narayan (2 January 2024).
1266:Aizicovici, Francine (4 April 2013).
1018:"2022 Annual Results - Press Release"
1010:
997:"2023 Annual Results - Press Release"
984:
927:
870:, the union Utraclaro, affiliated to
2707:French companies established in 1978
1553:"Teleperformance Chairman to retire"
1398:Freire, Mafalda (3 September 2020).
508:
18:
2348:Berthelot, Benoit (23 March 2023).
2109:Perrigo, Billy (10 November 2022).
1846:
1824:
1758:Thomas, Chris (10 September 2008).
1551:Barnard, Patrick (1 January 2008).
13:
2717:Companies listed on Euronext Paris
2050:
2022:
1921:
1892:
1502:. 26 February 2021. Archived from
1344:Ricadela, Aaron (22 August 2016).
1211:. Chief Marketer. 24 December 2008
513:
14:
2728:
2397:
2029:McIntyre, Niamh (19 April 2023).
485:Teleperformance secured multiple
2450:
1321:Robert, Martine (10 July 2014).
785:
778:'s French Deal of the Year Award
391:
390:
376:
375:
359:
358:
339:
338:
99:Teleperformance headquarters in
93:
84:
44:. Please discuss further on the
23:
2466:Last updated: 30 September 2023
2369:
2341:
2313:
2285:
2236:Zonebourse (22 February 2024).
2229:
2203:
2177:
2155:
2130:
2071:
2010:Walker, Peter (21 April 2021).
2003:
1984:
1965:Walker, Peter (26 March 2021).
1958:
1939:Solon, Olivia (8 August 2021).
1902:Walker, Peter (26 March 2021).
1818:
1806:. US Dept of Labor. 19 May 2010
1796:
1774:
1751:
1726:
1701:
1676:
1651:
1633:
1619:
1597:
1575:
1544:
1518:
1492:
1466:
1440:
1418:
1391:
1365:
1337:
1285:
1259:
1245:
1223:
1201:
1179:
1156:
1142:
1074:"La France championne du monde"
415:Footnotes / references
1991:Lavelle, Moira (13 May 2021).
1557:Customer Interaction Solutions
1128:
1108:
1094:
1080:
1066:
1048:
1031:
909:enabling workers in Colombia,
768:100 Best Companies to Work For
457:Teleperformance USA purchased
1:
2162:Cantu, Cesar (23 July 2024).
1607:. Les Echos. 7 September 2016
978:
813:, including those supporting
809:restrictions, workers in the
745:
971:Following the announcement,
431:business process outsourcing
174:Business process outsourcing
7:
1784:. Newsvine. 11 January 2009
1189:. Inside Arm. 1 August 2007
1039:"comptes-conso-2022-vf-def"
185:; 46 years ago
10:
2733:
1847:Lee, Dave (1 April 2020).
1709:"Societe Generale awarded"
931:
907:global framework agreement
444:
2656:Unibail-Rodamco-Westfield
2471:
2464:
2184:infotech (29 July 2023).
1825:ANP (13 September 2024).
1688:www.asia.stevieawards.com
758:
487:United Kingdom government
413:
399:
384:
367:
350:
334:
293:
268:
258:
206:
198:
179:
169:
155:
123:
111:
92:
83:
2697:Companies based in Paris
1585:. Les Echos. 31 May 2013
1406:(in European Portuguese)
1102:"SR Teleperformance S.A"
942:for platforms including
938:Teleperformance employs
890:. In November 2022, the
800:Fair Labor Standards Act
2414:LanguageLine Solutions
1627:"GOVERNANCE STRUCTURE"
880:freedom of association
1233:. BBC. 18 August 2010
946:, with moderators in
441:, and communication.
42:neutral point of view
1532:on 17 September 2016
1299:on 16 September 2016
532:Total assets (€ bn)
363:€1.01 billion (2023)
2551:Eurofins Scientific
2459:companies of France
1738:Great Place To Work
1506:on 26 February 2021
1044:. 23 February 2023.
466:accounts receivable
386:Number of employees
380:€602 million (2023)
346:8.34 billion (2023)
224: /
80:
2636:STMicroelectronics
2621:Schneider Electric
2242:www.zonebourse.com
2067:. 7 December 2022.
2065:www.tradingsat.com
1629:. 13 October 2017.
1453:Nearshore Americas
940:content moderators
928:Content moderation
892:Ministry of Labour
888:bargaining demands
825:requirements. The
439:content moderation
424:Teleperformance SE
228:48.8754°N 2.3023°E
79:Teleperformance SE
78:
2679:
2678:
2531:Dassault Systèmes
1659:"Teleperformance"
1643:(Press release).
1563:on 8 October 2016
1056:"Teleperformance"
823:social distancing
743:
742:
529:Net profit (€ m)
509:Corporate affairs
473:COVID-19 pandemic
421:
420:
321:Technical support
287:
117:Societas Europaea
74:
73:
66:
37:with its subject.
2724:
2626:Société Générale
2546:EssilorLuxottica
2455:
2454:
2443:
2436:
2429:
2420:
2419:
2392:
2391:
2389:
2387:
2381:UNI Global Union
2373:
2367:
2366:
2364:
2362:
2345:
2339:
2338:
2336:
2334:
2317:
2311:
2310:
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2306:
2289:
2283:
2282:
2280:
2278:
2263:
2254:
2253:
2251:
2249:
2233:
2227:
2226:
2224:
2222:
2207:
2201:
2200:
2198:
2196:
2181:
2175:
2174:
2172:
2170:
2159:
2153:
2152:
2150:
2148:
2134:
2128:
2127:
2125:
2123:
2106:
2097:
2096:
2094:
2092:
2075:
2069:
2068:
2057:
2048:
2047:
2045:
2043:
2026:
2020:
2019:
2007:
2001:
2000:
1988:
1982:
1981:
1979:
1977:
1962:
1956:
1955:
1953:
1951:
1936:
1919:
1918:
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1899:
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1889:
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1870:
1864:
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1859:
1844:
1835:
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1822:
1816:
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1813:
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1800:
1794:
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1789:
1778:
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1769:
1767:
1755:
1749:
1748:
1746:
1744:
1730:
1724:
1723:
1721:
1719:
1713:Société Générale
1705:
1699:
1698:
1696:
1694:
1680:
1674:
1673:
1671:
1669:
1655:
1649:
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1614:
1612:
1601:
1595:
1594:
1592:
1590:
1579:
1573:
1572:
1570:
1568:
1559:. Archived from
1548:
1542:
1541:
1539:
1537:
1522:
1516:
1515:
1513:
1511:
1496:
1490:
1489:
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1309:
1308:
1306:
1304:
1289:
1283:
1282:
1280:
1278:
1263:
1257:
1256:
1255:. 25 March 2021.
1249:
1243:
1242:
1240:
1238:
1227:
1221:
1220:
1218:
1216:
1205:
1199:
1198:
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1125:
1112:
1106:
1105:
1098:
1092:
1091:
1084:
1078:
1077:
1076:. 29 March 2012.
1070:
1064:
1063:
1052:
1046:
1045:
1043:
1035:
1029:
1028:
1022:
1014:
1008:
1007:
1001:
993:
973:UNI Global Union
956:Trust and Safety
872:UNI Global Union
521:
520:
409:
406:
394:
393:
379:
378:
362:
361:
353:Operating income
342:
341:
276:
239:
238:
236:
235:
234:
229:
225:
222:
221:
220:
217:
193:
191:
186:
165:
97:
88:
81:
77:
69:
62:
58:
55:
49:
35:close connection
27:
26:
19:
2732:
2731:
2727:
2726:
2725:
2723:
2722:
2721:
2682:
2681:
2680:
2675:
2641:Teleperformance
2521:Crédit Agricole
2467:
2460:
2449:
2447:
2400:
2395:
2385:
2383:
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2370:
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2119:
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2100:
2090:
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2027:
2023:
2008:
2004:
1989:
1985:
1975:
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1963:
1959:
1949:
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1937:
1922:
1912:
1910:
1900:
1893:
1883:
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1819:
1809:
1807:
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1801:
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1765:
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2248:16 September
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2016:The Guardian
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1971:the Guardian
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2501:BNP Paribas
2476:Air Liquide
2244:(in French)
1997:restofworld
1668:19 February
1611:7 September
1589:7 September
1567:5 September
1536:5 September
1480:(in German)
1404:Business-IT
1329:7 September
1325:. Les Echos
1303:7 September
1277:7 September
1272:Le Monde.fr
1215:5 September
1193:5 September
1171:4 September
884:labor court
819:Ring camera
811:Philippines
503:Bertelsmann
477:remote work
306:Outsourcing
301:Call center
260:Area served
231: /
2686:Categories
2631:Stellantis
1693:4 February
1167:. EE Times
979:References
932:See also:
876:moderators
860:audit logs
790:In 2008 a
746:Governance
370:Net income
270:Key people
216:48°52′31″N
2671:Worldline
2516:Carrefour
2511:Capgemini
2221:21 August
2195:21 August
2169:21 August
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1810:31 August
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1766:31 August
1743:2 October
1478:boerse.de
1237:31 August
900:ISO 26000
863:workers.
833:Cebu City
264:Worldwide
219:2°18′08″E
194:in France
148:component
126:Traded as
54:July 2023
46:talk page
2596:Publicis
2581:Michelin
2506:Bouygues
2277:8 August
1976:8 August
1950:8 August
1945:NBC News
1913:8 August
1884:8 August
1879:NBC News
1858:8 August
1831:NL Times
1762:. WRDW12
1718:29 April
1458:24 March
952:Colombia
868:Colombia
837:NBC News
807:COVID-19
294:Services
279:Chairman
170:Industry
2601:Renault
2571:Legrand
2566:L'Oréal
2536:Edenred
2386:26 June
2327:Forbes
1663:Fortune
1510:17 July
1484:17 July
1432:15 July
1410:15 July
1383:8 April
948:Tunisia
911:Romania
845:Albania
774:2024 -
766:Fortune
764:2023 -
499:Majorel
445:History
400:Website
335:Revenue
199:Founder
188: (
180:Founded
137::
2692:CAC 40
2661:Veolia
2646:Thales
2616:Sanofi
2606:Safran
2586:Orange
2561:Kering
2556:Hermès
2526:Danone
2486:Alstom
2481:Airbus
2457:CAC 40
2361:21 May
2333:21 May
2305:21 May
2299:Forbes
2122:21 May
2091:21 May
2042:21 May
1853:ft.com
1060:Forbes
961:Forbes
944:TikTok
915:Poland
815:Amazon
759:Awards
730:8,345
713:8,154
696:7,115
679:5,732
662:5,355
645:4,441
628:4,180
611:3,649
594:3,398
577:2,758
560:2,433
543:2,347
435:France
281:&
253:France
146:CAC 40
105:France
2666:Vinci
2541:Engie
1042:(PDF)
1021:(PDF)
1000:(PDF)
922:AENOR
849:Apple
736:11.8
727:2023
710:2022
693:2021
676:2020
659:2019
642:2018
625:2017
608:2016
591:2015
574:2014
557:2013
540:2012
316:Sales
244:Paris
101:Paris
2576:LVMH
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2116:TIME
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1978:2023
1952:2023
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950:and
913:and
856:Uber
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