132:"Consumer Affairs has essentially three key roles. These are firstly to advise the government on the consumer policy framework and to manage the legislative and non-legislative program related to this framework. Secondly, Consumer Affairs is a significant regulator of industry conduct, monitors entry regulation in some industries, and manages guarantee funds covering residential tenancies, property services and motor car trading. Thirdly, Consumer Affairs is a major service provider of information, advice, education, complaint-handling (primarily through the provision of third party conciliation and mediation services) and licensing services."
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on their rights, responsibilities and changes to the law; registering and licensing businesses and occupations; conciliating disputes between consumers and traders, tenants and landlords; and enforcing and ensuring compliance with consumer laws. It is a business unit of the
Department of Justice and
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the
Council is a ministerial advisory body, that monitors the industry and advises the Minister, in order to promote appropriate standards of conduct and competency in the real estate industry and to protect the interests of the public using real estate services.
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The
Consumer Protection Council was established essentially to consider issues and to advise the Government. The Council was not formally set up to handle complaints, but this became a dominant part of its work. New legislation in 1973 also established a
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There are a number of related bodies within the
Consumer Affairs portfolio, each established under separate legislation, but with administrative support provided by Consumer Affairs Victoria.
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the
Committee is a ministerial advisory body that advises the Minister on issues relating to the regulation and control of the prostitution industry in Victoria.
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the
Authority collects, holds and disburses all Victorian residential tenancy bonds. The Director of Consumer Affairs Victoria is the sole member of the RTBA.
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In 1965, the State
Government of Victoria established a Consumer Protection Council, the first government general consumer body established in Australia
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The
Consumer Affairs Victoria vision is "informed and responsible consumers and traders, who know their rights and responsibilities" Its goals are:
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to monitor compliance with the Acts
Consumer Affairs Victoria administers and to investigate and prosecute any breaches of these Acts
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or registers (in conjunction with the
Business Licensing Authority) and regulates a range of occupations, including conveyancers,
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the Committee is responsible for considering and determining claims for compensation from the Motor Car Traders Guarantee Fund.
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Lecture presented in Honour of Mr Norm Geschke OBE by Dr David Cousins, Director of Consumer Affairs Victoria, 13 March 2007.
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A past Director of Consumer Affairs, Dr David Cousins, described the role of Consumer Affairs Victoria thus:
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The Director of Consumer Affairs Victoria is Simon Cohen. The Director is also a Deputy Secretary in the
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Residential Tenancies Bond Authority Annual Report for the year 1 July 2007 to 30 June 2008.
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Consumer Affairs Victoria is a component of the Regulation business unit of the Victorian
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31:. It is responsible for reviewing and advising the Victorian Government on consumer
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Consumer Affairs Victoria 2007 Lecture: Consumer Affairs; Past, Present and Future
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tied to the Department of Labour and Industry. They were substantially cut by the
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AUSTRALIAN CONSUMER LAW AND FAIR TRADING ACT 2012 (NO. 21 OF 2012) - Section 109
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and the Ministry was abolished and absorbed into a new Department of Justice.
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Consumer Affairs Victoria provides information and advice on issues including
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301:, pages 4-5, published by the Victorian Government Printer, October 2008.
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19:(CAV) is a government agency that protects and promotes the interests of
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Published by the Victorian Department of Justice, October 2008, p 5.
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to receive complaints from the public and to deal with them
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Create a competitive, fair, and safe trading environment
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to educate and inform the public on fair trading issues
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to advise the public of their rights and obligations
292:Consumer Affairs Victoria Annual Report 2007-2008
169:Australian Consumer Law and Fair Trading Act 2012
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155:which offer Consumer Affairs Victoria services.
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117:Protect vulnerable and disadvantaged consumers
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35:and industry codes; advising and educating
430:Consumer Affairs Victoria Official Website
142:Department of Justice and Community Safety
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171:. The functions of the Director include:
392:Victorian Government Legislation website
376:Victorian Government Legislation website
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455:Government agencies of Victoria (state)
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120:Optimise our organisational capability.
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210:The Motor Car Traders Claims Committee
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167:and an office holder under the
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234:Residential Tenancies Act 1997
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380:Prostitution Control Act 1994
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224:Prostitution Control Act 1994
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440:Business Licensing Authority
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364:Motor Car Traders Act 1986
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214:Motor Car Traders Act 1986
199:The Estate Agents Council
125:Activities and operations
83:History and establishment
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465:Consumer rights agencies
232:- established under the
222:- established under the
212:- established under the
201:- established under the
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348:Estate Agents Act 1980
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23:and is based in the
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111:Empower consumers
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449:Categories
253:References
159:Governance
25:Australian
49:landlords
37:consumers
27:state of
21:consumers
411:Archived
314:Archived
295:Archived
273:Archived
240:See also
69:licenses
65:shopping
61:building
29:Victoria
57:renting
45:traders
41:tenants
47:and
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