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of domestic pressure stoves and found that two-thirds of the samples tested failed in safety parameters. CGSI sent the results to the government and Indian
Standards Institution (ISI) now Bureau of Indian Standards (BIS), with a demand for mandatory certification. In 1986, with the passing of the Pressure Stoves Quality Control Order, ISI Certification for pressure stoves became mandatory. Subsequently, CGSI did tests on electrical appliances and fittings - irons, immersion heaters, culminating in the enactment of the Household Electrical Appliances (Quality Control) Order. CGSI has developed a food adulteration testing kit and a milk adulteration testing kit for use by the lay consumers. Many other products were tested and reports published in the society's monthly Journal,
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week. CGSI has redressed many thousands of consumer grievances over the years, with 70-80% success in favour of the consumers. complaints cover medical/surgical malpractice and negligence; insurance non-payment; sub-standard drugs and medicines; home remedies; defective household appliances; poor quality foods and drinks; misleading advertising claims; and grievances concerning investments, real estate, insurance, telephones, electricity supply, etc. CGSI handled over 400 complaints during the year through personal counseling sessions, correctly guiding complainants, sometimes even clearly saying that they do not have a case to fight for without wrongfully leading them on.
417:(9th) Ninth Standard Level, progressively covering students from the (4th) Forth Standard upwards. The subject taught are the Consumer Moment, Rights & Responsibilities of Consumers, the Consumer in the Market Place, Food Adulteration, Weights and Measures, Environment protection, etc. These topics included under the existing subjects like Civics, Economics and Home science, are project-based, and more practical in nature than theoretical or examination oriented.
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on consumer rights by roping a few celebrities to spread the message of consumer rights awareness. The film is screened at various seminars conducted by CGSI resulting in the helpline message reaching to nearly 16,000 viewers in a year, majority of the viewers are college and school students who need
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As early as 1977, CGSI established formal product testing to evaluate quality by drawing samples directly from the market without involving the manufacturers in the testing process. Test results were a revelation for quality control regulatory authorities. It first assessed the safety and performance
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in 1966 to protect and educate the Indian consumer about sub-standard products and services, adulterated foods, short weights and measures, spurious and hazardous drugs, exorbitant prices, endemic shortages leading to black marketing and profiteering, unfulfilled manufacture guarantees, and a host of
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With the number of queries and requests increasing steadily, and the eagerness to cover more and more consumers, CGSI is also conducting educational seminars in other states like Bihar, Jharkhand and Delhi apart from
Maharashtra. During the last few years, CGSI is conducting nearly 250 seminars each
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Mr. Girish Bapat, Cabinet
Minister for Consumer Protection, Government of Maharashtra and Mr. Arun Deshpande, Chairman, Consumer Welfare Advisory Committee, Maharashtra on October 20, 2015 inaugurated the 'Mediation and Conciliation Clinic' that primarily aims to resolve cases pertaining to consumer
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CGSI's
Education Committee members had been working with other likeminded educationists to introduce formal Consumer Education in the school curriculum. After two years of meetings and discussions, CGSI efforts bore fruit. In 1994, the Maharashtra Education Board introduced Consumer Education at the
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given to 5,767 potential activists. Many local consumer groups have been set up in different areas by the consumers themselves that are now actively organizing exhibitions, holding talks and redressing complaints. In the years 2005–06 and 2006–07, CGSI conducted consumer clubs in 25 schools each in
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CGSI handles consumer complaints and offers legal guidance to those wishing to file suits in the
Consumer Courts. In cases where there are a larger number of complaints against a particular party, both sides are brought together to resolve the issue. The CGSI'S Complaints Committee meets twice a
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CGSI was the first consumer organization to demand a special consumer court for the redressal of consumers' complaints. In 1975, CGSI led a delegation of five consumer organizations from different parts of India to the then
Minister for Food and Civil Supplies, Mr. T. A. Pai, and demanded for a
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Since independence, India has been striving to develop and strengthen its industrial base. However, in this pursuit of "self-sufficiency", exploitation of consumers by manufacturers and service providers became rampant in India. In the 1960s, only a few monopolistic business houses controlled
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on
Telecom, Banking, Financial Awareness, Food Safety etc. CGSI has ambitious targets to reach more and more consumers through its consumer education programs and make India, a country of aware consumers resulting in flourishing markets with quality products and services.
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is also available as a free download to the public from dedicated CGSI website www.cgsiindia.org. CGSI has also produced a number of consumer guides on subjects like electrical appliances, edible oils, pesticides, food, adulteration, safety at home, safe blood, etc.
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In 1991, CGSI received the
National Award for Consumer Protection for its 25th year for service to consumers. CGSI hopes to reach out to more and more consumers in the new millennium and to developed newer and more effective methods of serving consumers interest.
533:. By 1999, CGSI had given consumer training to consumers in 112 villages. Over 32,300 people have received consumer education through 750 talks and demonstrations in the 2 years of the project, 107 training programs were organized and special training in
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CGSI's important activities include: (1) consumer education (2) holding talks and exhibitions to spread consumer rights awareness among urban poor and rural areas (3) consumer complaints redressal (4) testing of consumer products (5) publication of
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Under this project, counselors have guided nearly 20,000 aggrieved consumers in 2013–14. Maharashtra is among the top two states in terms of number of complains handled amongst nine states conducting consumer helpline project.
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Considering CGSI's experience in consumer rights protection, the
Maharashtra State Government has awarded consumer helpline project to CGSI since September 2011 on five years contract. The main objectives are as follows:
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565:: edible oils, powdered spices, 'surma' (kohl), geysers, clinical thermometers, plastic water bottles, rubber teats, milk, mineral water, breads, soft drinks, bath soaps, fabric detergents, and toothpastes.
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VI. CGSI was the first to promote consumer education; initiate training projects in rural areas; promote publicity drives; and represents consumer interests with
Government and other regulatory bodies.
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Thane & Raigad District with the help of Maharashtra State Government. CGSI trained a total of 2500 students and teachers in the subject of consumer awareness.
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CGSI has on date has about 3000 lifetime members spread all over India with all Managing Committee Members and office bearers at helm being volunteers.
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II. CGSI was the first organization to demand a 'Consumer Protection Act' with 'Consumer Courts' to implement it. This became a reality in 1986.
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Consumers can call a dedicated toll-free number or send e-mail to seek information, advice, or guidance for their day-to-day consumer problems.
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Effective September 2011, the Maharashtra state government has entrusted CGSI to establish and manage the Maharashtra state consumer helpline.
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a bi-monthly news magazine now published for over 20 years having articles of general consumer awareness, for CGSI members and general public.
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XI. CGSI is among the top two states in terms of number of complains handled amongst nine states conducting consumer helpline project.
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CGSI's constant follow-up was instrumental in enacting the "Consumer Protection Act 1986" by the Government of India.
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Flavors & Fragrances / Perfumes / Body sprays – Types, Grades, How to purchase, Dangers of using cheap products
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comprehensive consumer protection act, special consumer courts, and a directorate for implementation of the act.
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X. CGSI has produced a documentary film "Grahakpal" on consumer rights for easy dissemination to consumers.
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III. To date, CGSI has redressed more than 80% of the thousands of complaints referred to it by consumers.
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VIII. CGSI participates in a large number of technical committees and Government decision-making bodies.
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Develop a resource centre at State level which will be networked with the National Resource Centre
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Holding talks and exhibitions to spread consumer rights awareness among urban poor and rural areas
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to be responsible and aware consumers when they enter mainstream after completing their studies.
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Promote active participation of companies and service providers in resolving consumer disputes
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IV. CGSI was the first to establish formal 'Consumer Product Testing' in India.
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Develop Alternate Consumer Disputes Redressal mechanisms at the State level
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IX. CGSI is a member of the Maharashtra State Consumer Protection Council.
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CGSI conducts programs and educates consumers in various topics, such as:
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I. CGSI is the earliest consumer organization in India, founded in 1966.
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1988–1990 Justice Y. J. Chandrachud (chief justice Supreme Court retd.)
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Provide service in regional language in addition to English language
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Capacity building of State level Voluntary Consumer Organizations
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Mr. B. V. Desai, Mr. Nooruddin Sevwala, Mr. Cornad Saldanha
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Insurance Regulatory and Development Authority of India
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industry. In one infamous case, forty persons suffered
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How to file a Grievance with the appropriate Authority
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Maharashtra Electricity Regulatory Authority of India
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In-charge Office Administrations & Co-ordination:
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V. CGSI was the first to publish a monthly magazine
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has given representation to CGSI in its prestigious
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Soaps and Detergents –Types, Grades, How to purchase
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717:carrying information of importance to consumers.
529:) in 1997, with a staff of six and funding from
517:CGSI started a rural project in the villages of
643:Resolve maximum number of disputes out of court
324:Electrical, Electronic Solar Panel (In-charge):
513:Consumer education project for rural consumers
252:Dr. Shirish Waghuldhe & Shri. Sandeep Puri
624:Maharashtra State Consumer Protection Council
602:Various government statutory bodies like the
221:2006–2014 Shri. S. P. Upasani, I.A.S. (retd.)
209:1995–1997 Shri. Julio Ribeiro, I.P.S. (retd.)
206:1992–1995 Shri. J. B. D'Souza, I.A.S. (retd.)
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182:1972–1974 Shri. G. L. Mehta (ex-ambassador)
457:Cosmetics – Types, Grades, How to purchase
444:Food Adulteration & Milk Adulteration
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188:1977–1981 Justice J. L. Nain (retd.)
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169:Ms. Shakuntala Kadam (social worker)
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750:Consumer Guidance Society of India
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166:Ms. Nalini Tulpule (social worker)
143:Ms. Seeta Nadkarni (social worker)
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484:Airlines & Surface Transport
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765:Consumer organisations in India
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447:Oils / Vanaspati - (Dangers of
137:Ms. Seeta Gupta (social worker)
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282:Joint Secretary (Navi Mumbai):
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212:1997–2001 Smt. Krishna Basrur
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215:2001–2004 Smt. Shalini Sirur
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218:2004–2006 Shri. N. G. Wagle
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429:General Consumer Awareness
149:Ms. Leela Jog (journalist)
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227:2022– Shri Sunil Karve CA
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194:1984–1986 Smt. Leela Jog
499:How to stay out of debt
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288:Joint Secretary (Goa):
278:Mr. Dinesh S. Bhandare
89:(CGSI) is a nonprofit
696:Landmark achievements
475:Electrical appliances
342:Ms. Jamna Vardhachary
91:consumer organization
55:neutral point of view
580:to all its members.
493:Commodities Exchange
332:Mr. Nandakumar Menon
320:Mrs. Anindita Kovoor
290:Ms. Anindita Koovoor
266:Mr. Simon P. D'Costa
547:Complaint redressal
472:Energy Conservation
399:Consumer activities
362:Mr. Anil Karandikar
352:Mr. Arvind Basutkar
47:promotional content
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466:Telecommunications
441:Education Planning
421:Consumer education
378:Mr. Rajeev Singhal
314:Mr. Rajesh Kothari
308:Mr. Vikrant Jindal
284:Mr. Santosh Shukla
270:General Secretary:
258:Dr. Sitaram Dixit
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302:Mr. Goutam Bhatia
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63:October 2023
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45:by removing
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527:Maharashtra
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469:Electricity
163:(scientist)
744:References
692:disputes.
531:Action Aid
449:Trans-fats
300:Treasurer:
244:President:
43:improve it
681:Grahakpal
672:Grahakpal
478:Insurance
256:Chairman:
238:Trustees:
759:Category
463:Property
367:Invitees
113:glaucoma
487:Banking
347:Members
336:Editor
102:History
715:KEEMAT
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523:Raigad
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