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city departments and public offices, and a variety of information ranging from information about the city's Blue Bag recycling program to special events schedules could be obtained by calling 3-1-1. This also supplanted the need to remember or find the number (312) 744–5000, which, until then, acted as a switching station for reaching various city departments and employees, as well as
Chicago Police non-emergency (dialing this number today directs you to a 3-1-1 center operator from any area code). Since its launch, Chicago 3-1-1 has won numerous national awards, including the Innovations in American Government Award from the Ash Institute for Democratic Governance and Innovation at Harvard University's John F. Kennedy School of Government in 2003. In addition to providing seamless delivery of city services to residents, the call center serves as a backup to the city's 911 call center.
140:
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implemented its 3-1-1 service in 2008. The Philly311 Contact Center provides information to citizens and places service requests for departments across the city. These requests include but are not limited to: missed rubbish collection, graffiti removal, License & Inspection inquiries, and pothole
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initiated the first comprehensive 3-1-1 system, by providing information and tracking city services from intake to resolution, in addition to taking non-emergency police calls. When the new service was launched, information regarding all city services, service requests, assistance in reaching various
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has introduced a system with which less-urgent callers can call 114 14 to get connected to the local police station. Depending on current load and situation, however, the call could potentially be connected to any station in Sweden. Calls to this number are charged according to the same rates as any
1211:
In Orange County, Florida, in 2004, while the 3-1-1 system was still being piloted, three hurricanes struck
Central Florida. The unusual occurrence damaged homes and businesses throughout the Orlando area. The pilot program used a seven-digit number (initially 836–3111) and it was this number that
1219:, 3-1-1 is used by city officials as one of several sources of measurement and information about the performance of city services. Important dates in the history of New York's 3-1-1 service include December 20, 2005, when it received its record high of 240,000 calls, due to the first day of the
1151:
On a yearly basis, the dispatchers in
Finland's 112 service receive some 800,000 non-urgent calls. In order to curb this problem, which ties up precious resources, a committee proposes that Finland launch a new telephone number—116 115—for such calls. Calls to this number would also be free of
1131:
In the
Republic of Panama, the Centro de Atencion Ciudadana (3-1-1) is legally responsible for the centralized reception of citizen complaints, requests, suggestions and consultations to government agencies or municipalities. It operates 24 hours a day, seven days a week and 365 days a year,
1230:, 3-1-1 is the number for the City and County of San Francisco. As in New York City, it provides information about city services, such as transit information. San Francisco 3-1-1 was implemented in 2007 shortly after the launch of the
230:
call center, but with 3-1-1 calls assigned a secondary priority, answered only when no 9-1-1 calls are waiting. This system is intended to extend the system such that true emergency callers are answered quickly with highest priority.
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311 services works with some cellular phone providers, and about one-third of all 311 calls in the USA originate from cell phones rather than landlines, while cell-phone carriers gradually add the service to their networks.
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The telephone number 3-1-1 creates a central hub for local subscribers to access a variety of city services. It is intended, in part, to divert routine inquiries and non-urgent community concerns from the
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received the demands for post-hurricane services. This experience tested and proved the value of the program and Orange County immediately activated the 3-1-1 number for governmental customer service.
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to promote reported issues, is available across the United States but does not connect to municipalities with their permission or knowledge except in a few select cases.
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receiving over a million citizen contacts on an annual basis through its toll-free line, self-service portal, mobile application and social media accounts.
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first launched 'Mobile 311' to allow citizens to submit issues directly from a smartphone to their local government. The online 311 service
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repairs. Philly311 receives over one million calls each year despite not being in service on a 24/7 basis, as is the case in other cities.
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light rail line. However, it has come under substantial criticism of late because the 3-1-1 system charges the financially strapped
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3-1-1 service is generally implemented at the local level; in some cities, it is also used for various municipal calls.
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Since 2020, National 311 Day has been an event held on March 11 (3/11) to spread awareness about 3-1-1 systems
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1362:"Mayor Bloomberg Commemorates Ten Years of NYC311, the Nation's Largest and Most Comprehensive 311 Service"
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1582:"MyNOLA Portal – New Orleans' primary source of local government information and non-emergency services"
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1879:, Dissertation, Peter Lang Publishing Group, Frankfurt am Main, Bern, Bruxelles, New York, Oxford.
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While
Baltimore was the first city to use 311 as a police non-emergency number, in January 1999,
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described the distinction as follows: "Burning building? Call 911. Burning question? Call 311."
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3-1-1 is also available in an increasing number of US counties and smaller towns, for example:
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264:(ANAC) until 1 April 2005 when this was changed to 958–6111 to make way for the 3-1-1 service.
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In
Germany, 115 is a single access number to communal, regional and federal administrations.
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Places such as Panama, Puerto Rico and Costa Rica have implemented nationwide 311 centers.
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222:, where the service commenced on 2 October 1996. 3-1-1 is intended to connect callers to a
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In all parts of the United
Kingdom, the non-emergency number for contacting the police is
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Historically, the 311 code was used by some telephone companies for testing purposes. In
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number which is reserved for emergency service. A promotional website for 3-1-1 in
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1647:"Pensacola 311 Citizen Support | City of Pensacola, Florida Official Website"
1487:"Open311 – What is it, and why is it good news for both governments and citizens?"
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245:(CRTC) reserved the use of 3-1-1 for non-emergency municipal services throughout
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conditions, make non-emergency police reports, and other government services.
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system $ 1.96 for every Muni-related phone call. Some have criticized Mayor
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The service is available in the following communities (with starting date):
1759:"AIG - Proyectos en la Autoridad Nacional para la Innovación Gubernamental"
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has been dramatically reduced by the combination of the 3-1-1 service and
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for a group of short, special-purpose local numbers as designated in the
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CTV Winnipeg – Operators are now standing by at 3-1-1 service – CTV News
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standardized technology for location-based collaborative issue-tracking
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Charlotte
Mecklenburg 311 Brochure, accessed 17 December 2019 13:03 PST
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1469:"TC50: CitySourced Lets You Report Pot Holes And Graffiti On The Go"
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3-1-1 is available in several major
American cities, including:
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This article is about the telephone number. For other uses, see
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on 5 November 2004. The first
Canadian 3-1-1 service opened in
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Many cities also accept comments through online interfaces. An
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Citizen Relationship Management – A Study of CRM in Government
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Government Innovators Network: 311 System, 2005-05-18 09:37:55
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Questions and answers regarding 11414 from the Swedish police
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1223:, and June 20, 2007, when it received its 50 millionth call.
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Canadian Radio-television and Telecommunications Commission
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The largest 3-1-1 operation in North America operates in
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The first use of 3-1-1 for informational services was in
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1621:
Future perfect: the case for progress in a networked age
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City of Philadelphia Selects ICMA to Assist Philly 311.
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non-working streetlamps, parking meters, traffic lights
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Map of U.S., Canadian and international N-1-1 projects
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Federal Chief Information Officer of the United States
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67:. Unsourced material may be challenged and removed.
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369:Open 311 is used internationally, for example by
2050:Telecommunications-related introductions in 1996
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317:potholes, sinkholes and utility holes in streets
1245:for stealing Muni funds into the 3-1-1 system.
278:Examples of calls intended for 3-1-1 include:
170:. The number provides access to non-emergency
1941:
1892:MAYOR NUTTER ANNOUNCES PHILLY311 MOBILE APP
1883:ICMA National Study of 3-1-1/CRM Technology
27:Special phone number for municipal services
1948:
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127:Learn how and when to remove this message
1843:"Is Newsom Holding Muni Budget Hostage?"
1320:"Akron: Customer Service Response – 311"
174:services. The number format follows the
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1597:"3-Digit Numbers Used in New York City"
238:, which was implemented in March 2003.
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1887:The 411 on Philadelphia's 311 System.
1783:"116 115 in, 10 022 out, 112 quieter?"
1526:"311 | Anaheim, CA - Official Website"
1440:"NYC 311: "Trash or Debris in Street""
343:, announced the creation of a uniform
206:is also available for these services.
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1080:St. John's, Newfoundland and Labrador
262:automatic number announcement circuit
1706:"Municipal Services and Information"
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151:, advertising the city's 311 system.
65:adding citations to reliable sources
36:
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1301:National Emergency Technology Guard
1268:maintenance, get information about
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1550:"Boston 311 | City of Boston"
1351:
1256:, 3-1-1 is also used to find lost
1254:Mecklenburg County, North Carolina
903:Mecklenburg County, North Carolina
25:
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1260:, get answers to questions about
1221:2005 New York City transit strike
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348:application programming interface
204:application programming interface
162:supported in many communities in
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1841:Hogarth, Paul (April 8, 2009).
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1062:Prince George, British Columbia
994:Fort St. John, British Columbia
893:Prince Georges County, Maryland
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350:for these services. In 2009 at
52:needs additional citations for
1512:"Does 311 work on cell phones"
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1136:Equivalents in other countries
13:
1:
2045:Three-digit telephone numbers
1955:
1625:. New York: Riverhead Books.
1306:
1192:The cost of city services in
861:Winston-Salem, North Carolina
314:parks and recreation concerns
282:abandoned vehicles in roadway
180:North American Numbering Plan
1292:: Emergency telephone number
947:Westchester County, New York
270:
226:that can be the same as the
7:
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1142:Single Non-Emergency Number
1098:Vancouver, British Columbia
976:Cranbrook, British Columbia
917:Montgomery County, Maryland
330:
285:code and housing violations
76:"311" telephone number
10:
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1720:"Lévis lance sa ligne 311"
1457:Open 311 | The White House
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811:Springfield, Massachusetts
722:Philadelphia, Pennsylvania
562:Greensboro, North Carolina
253:, Alberta on 18 May 2005.
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29:
2011:
1963:
1659:KANA marketing collateral
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927:Orange County, California
922:North Hempstead, New York
796:Somerville, Massachusetts
781:San Francisco, California
592:Huntington, West Virginia
476:Charlotte, North Carolina
326:reporting stolen vehicles
323:rat or rodent infestation
1296:Civil defense by country
1264:, complain about needed
1187:
1104:Waterloo Region, Ontario
1012:Greater Sudbury, Ontario
898:Columbia County, Georgia
846:Virginia Beach, Virginia
791:Santa Monica, California
741:Providence, Rhode Island
727:Pittsburgh, Pennsylvania
582:Haverhill, Massachusetts
1419:"National Day Calendar"
1006:Grande Prairie, Alberta
888:Broward County, Florida
878:Baldwin County, Alabama
687:New York City, New York
637:Los Angeles, California
411:Albuquerque, New Mexico
373:in the United Kingdom.
311:parking law enforcement
1875:Schellong, A. (2008).
1172:other national calls.
1092:Trois-Rivières, Quebec
1024:Halton Region, Ontario
964:Durham Region, Ontario
932:Orange County, Florida
856:Waterbury, Connecticut
771:Sacramento, California
692:Newport News, Virginia
682:New Orleans, Louisiana
662:Minneapolis, Minnesota
557:Grand Rapids, Michigan
481:Chattanooga, Tennessee
441:Baton Rouge, Louisiana
421:Andover, Massachusetts
362:, which partners with
335:On March 3, 2010, the
320:public safety concerns
152:
2021:Telephones portal
942:Washoe County, Nevada
937:Pinal County, Arizona
761:Riverside, California
697:Newton, Massachusetts
632:Little Rock, Arkansas
602:Kansas City, Missouri
597:Jacksonville, Florida
577:Hartford, Connecticut
567:Gulfport, Mississippi
461:Boston, Massachusetts
142:
1471:. 15 September 2009.
1277:City of Philadelphia
1074:Peel Region, Ontario
1018:Halifax, Nova Scotia
883:Brookhaven, New York
826:Terre Haute, Indiana
786:San Jose, California
677:Nashville, Tennessee
657:Milwaukee, Wisconsin
642:Louisville, Kentucky
612:La Crosse, Wisconsin
607:Knoxville, Tennessee
517:Danbury, Connecticut
471:Cary, North Carolina
451:Berkeley, California
61:improve this article
32:311 (disambiguation)
1088:(24 September 2009)
1068:Quebec City, Quebec
1058:(19 September 2005)
1052:(mid-December 2007)
982:Lethbridge, Alberta
841:Tuscaloosa, Alabama
806:Spokane, Washington
801:South Bend, Indiana
766:Rochester, New York
751:Redmond, Washington
702:Oakland, California
672:Montgomery, Alabama
627:Lexington, Kentucky
547:Fort Wayne, Indiana
456:Birmingham, Alabama
436:Baltimore, Maryland
416:Anaheim, California
1595:Pringle, Stephen.
1394:"National 311 Day"
1116:Winnipeg, Manitoba
1020:(15 November 2012)
1014:(12 February 2007)
996:(14 November 2006)
990:(16 December 2008)
776:San Antonio, Texas
756:Richmond, Virginia
717:Pensacola, Florida
647:Memphis, Tennessee
552:Fresno, California
542:Evanston, Illinois
364:news organizations
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1763:innovacion.gob.pa
1118:(16 January 2009)
1064:(18 January 2019)
1044:Longueuil, Quebec
988:Edmonton, Alberta
966:(1 December 2022)
866:Yonkers, New York
622:Las Vegas, Nevada
572:Hampton, Virginia
527:Detroit, Michigan
502:Columbus, Georgia
486:Chicago, Illinois
466:Buffalo, New York
377:Cell-phone access
295:debris in roadway
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1552:. 21 March 2016.
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1364:. 11 March 2013.
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1322:. Archived from
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1112:(22 August 2005)
1110:Windsor, Ontario
1086:Toronto, Ontario
1076:(5 October 2009)
1050:Montreal, Quebec
1040:(3 October 2007)
1000:Gatineau, Quebec
970:Calgary, Alberta
851:Washington, D.C.
707:Orlando, Florida
522:Denver, Colorado
491:Cincinnati, Ohio
426:Atlanta, Georgia
308:noise complaints
299:graffiti removal
160:telephone number
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667:Mobile, Alabama
537:Elgin, Illinois
496:Cleveland, Ohio
446:Beaumont, Texas
406:Albany, Georgia
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1789:. 2008-06-12.
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1734:"History]"
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1483:Steinberg, Tom
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1345:"What is 311?"
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50:This article
48:
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19:
1972:
1921:Open311 Wiki
1862:
1852:December 15,
1850:. Retrieved
1847:Beyond Chron
1846:
1836:
1825:
1814:
1803:. Retrieved
1799:the original
1786:
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1766:. Retrieved
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1533:. Retrieved
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1494:. Retrieved
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1422:. Retrieved
1413:
1401:. Retrieved
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1380:311canada.ca
1379:
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1328:. Retrieved
1324:the original
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1247:
1243:Gavin Newsom
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1094:(7 May 2018)
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905:(via City of
871:
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386:Availability
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341:Vivek Kundra
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117:January 2009
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59:Please help
54:verification
51:
1601:Teen Guides
746:Provo, Utah
401:Akron, Ohio
371:FixMyStreet
360:SeeClickFix
356:CitySourced
289:dead animal
224:call center
18:311 service
2034:Categories
1805:2008-06-12
1768:2017-05-23
1535:2020-06-22
1496:10 January
1398:311day.org
1330:2009-05-04
1307:References
87:newspapers
2040:N11 codes
1957:N11 codes
1795:1797-1993
1692:Washoe311
1674:mc311.com
1491:mySociety
1250:Charlotte
1194:Baltimore
910:Charlotte
271:Operation
216:Baltimore
172:municipal
147:kiosk in
1617:(2012).
1284:See also
1198:CitiStat
1152:charge.
732:Portland
345:Open 311
331:Open 311
220:Maryland
200:Open 311
176:N11 code
166:and the
1915:Open311
1444:NYC 311
1424:4 March
1403:4 March
1266:roadway
1205:Chicago
1156:Germany
1147:Finland
291:removal
258:Alberta
251:Calgary
210:History
145:LinkNYC
101:scholar
1793:
1688:"Home"
1670:"Home"
1629:
1564:"Home"
1376:"Home"
1169:Sweden
1164:Sweden
1070:(2010)
954:Canada
736:Oregon
247:Canada
164:Canada
103:
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89:
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74:
1290:9-1-1
1270:flood
1262:taxes
1188:Usage
228:9-1-1
192:Akron
188:9-1-1
108:JSTOR
94:books
1854:2018
1791:ISSN
1627:ISBN
1498:2013
1426:2024
1405:2024
1275:The
1258:pets
1252:and
1239:Muni
1235:Muni
241:The
80:news
2003:911
1998:811
1993:711
1988:611
1983:511
1978:411
1973:311
1968:211
1226:In
1215:In
1182:101
156:311
63:by
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143:A
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115:(
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