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Out-of-hours service

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involved in the delays of a post office diversion system. In the evening the telephone is answered by an experienced registered general nurse who can give advice where it is appropriate. In the event of a visit being required the nurse is able to contact the doctor on duty by radiotelephone. . . . . The patient’s previous notes are readily available to the nurse in the health centre and can be passed on to the doctor on duty. . . . Control of the system is exercised by a sub-committee of the health centre committee of management. The system thus has the advantages of a commercial deputising service in allowing doctors to have adequate time off duty, but control is exercised from within the health centre.”
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In April 2015 Exeter Medical School used data from the official GP patient survey in England to score different types of providers out of 100. On speed, confidence and overall experience, scores from patients seen by commercial providers were lower. The score out of 100 for overall experience was 73
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introduced plans to enable "hard working people ...to see their GP seven days a week and out of office hours" in September 2013. This promised access to GPs from 8am-8pm, and on Saturday and Sunday and to "test a variety of forward-thinking services to suit modern lifestyles, including greater use of
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on behalf of NHS England showed that extending opening hours and weekend opening were not a high priority for many patients. Long waits for appointments and failing to see a preferred, named doctor were more pressing issues. There was variation in demand for weekend opening with the highest demand
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which most GPs work to requires practices to be responsible for their patients between 8 am and 6.30 pm from Monday to Friday. In some cities commercial deputising services were set up employing doctors to cover the out of hour’s period, paid by the practices in the area but these weren’t viable in
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published by the Department of Health in 2000 proposed quality standards which would apply not only to deputising services and Out-Of-Hours cooperatives but also to individual GPs & practices providing their own cover. Carson's proposal for “A new model of integrated out-of-hours provision ...
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in 1979 reported that commercially organised deputising services had grown rapidly over the last ten years and about one third of all GPs made some use of them. They received complaints that deputies lacked personal knowledge of the patient and access to the medical records, contacting the service
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services. According to John Horrocks, chief executive of Urgent Health UK, "It's not the same as it used to be, where everyone took their turn in a co-operative. It's more of a lifestyle choice. Now, you often find GPs who specialise in out-of-hours … typically, a shift rota is available on the
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Woodside Health Centre in Glasgow established a successful deputising service before 1973: “. . . twenty general practitioners group together to provide a highly organised system of out-of-hours health care … The telephone” (at the health centre) ”is permanently staffed and the patients are not
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is a federation of Social Enterprise Unscheduled Primary Care Providers to which many of these organisations belong. According them in 2018 social enterprises were delivering out of hours services to 67% of patients in England, with an annual contract value of ÂŁ294 million. Since 2008 the
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In 1994 after minor changes to the GP contract many groups of doctors got together and formed cooperative organisations sharing the out of hours calls between a large number of GPs on a rota basis. A minimum of about 40 GPs were needed to set up a successful cooperative. In 1996 the G-Docs
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proportion delivered by NHS organisations has declined from 30% to 18% and that delivered by commercial providers dropped from 30% to 15%. Average annual funding per patient for social enterprise contracts is ÂŁ7.62, for NHS organisations ÂŁ8.10 and commercial organisations ÂŁ8.22.
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provided out of hours services in Mid Essex, Dudley, Sandwell, Heart of Birmingham, South Birmingham, Wolverhampton, Herefordshire, Scarborough, Sunderland in England and Abertawe Bro Morgannwg and Carmarthenshire in Wales but withdrew from its contracts in November 2018.
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Until the 2004 contract most GPs provided care for their patients outside those hours either themselves, or as part of a GP Co-operative. The total amount earmarked for Out of Hours duties including Night Visit Fees was an average of just under ÂŁ6000 per GP per year.
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in July 2014 of people in England found that the urgent care system is complex and many people do not know how to contact out-of-hours GP services or even that such services exist; that 26% had not heard of out-of-hours GP services, and 19% had not heard of
285:. It was taken over by Harmoni. Care UK Clinical Services Limited now provides unscheduled care to over 15m patients. It runs out of hours services in Rotherham, Hampshire, Harrow, Hillingdon, Merton, Islington, Kingston, Wandsworth, Camden and Ealing. 712:
reported that 10 of 104 providers who responded to a Freedom of Information request admitted that there had been overnight and weekend shifts over the past year with no GP cover. The biggest number of sessions were in Peterborough and Tower Hamlets.
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both of which have been the subject of major complaints and of failing to employ sufficient doctors. By 2013 most of the co-operatives had converted to social enterprises. Many of the co-ops were involved in the provision of contracts to deliver
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accessed by patients via a single telephone call, routed in the first place through NHS Direct and passed, where necessary, to the appropriate provider of out-of-hours services in that locality.” eventually developed into
184:. Practices could opt out of the provision of out-of-hours services and lose the ÂŁ6000 and most did. Some PCTs worked with the GP co-operatives, but some gave the contract to a commercial provider, commonly 1229: 249:
for NHS providers; 72 for not-for profit providers; 69 for the commercial sector. Prof John Campbell said the research showed that the poorest scores by providers were seen in the commercial sector.
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are an example of a remote area where new models of care are being trialled, with Community Unscheduled Care Nurses being deployed for patients who need to be visited at their place of residence.
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out-of-hours cooperative in Grampian became Scotland’s first out-of-hours general practitioner service, financed by 200 GPs who each paid a monthly subscription.
1317: 383: 619: 123:, usually working together, as the contracts often cover large areas. Out-of-hours providers in England must be registered with, and are regulated by, the 1024: 119:
are provided directly by Health Boards. In Northern Ireland they are provided by the Health and Social Care Trusts. In England they are commissioned by
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in Windsor, Ascot and Maidenhead where some 28.1% of patients wanted surgeries open on Saturday but it was lowest in Wigan, where only 13.9% did.
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Harmoni HS Ltd was a major provider of primary care, including out-of-hours services, which started as a GP co-operative and is now owned by
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Skype, email and phone consultations for those who would find it easier." Results from the GP Patient Survey, an independent poll run by
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The new contract passed the responsibility for organising out-of-hours services from individual doctors to the
1274:"Gloucestershire's out-of-hours GP service is neither safe, effective, responsive nor well-led, report says" 663: 401: 318: 120: 680: 659: 378: 148: 321:, reached agreement with the firm to end the current contract at the end of May 2015 – 17 months early. 675: 577: 701:
Central Nottinghamshire Clinical Services was placed in Special Measures after an inspection by the
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provide a nationwide commercial GP service that runs out of hours, weekends and bank holidays.
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IC24 provides services in East Sussex, Brighton & Hove, Kent, East Surrey and West Sussex.
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Urgent Health UK- federation of Social Enterprise Unscheduled Primary Care Providers
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Provision of out-of-hours services is a particular problem in remote locations. The
709: 485: 278: 509:: HUC, Hertfordshire, Cambridgeshire & Peterborough, Luton & Bedfordshire 1073:"GP surgery hours: Fewer than 1-in-10 want Sunday opening in Greater Manchester" 160: 1230:"GP co-op takes over out-of-hours for 300,000 patients after provider collapse" 274: 266: 101: 720:
had been closed 50 times since December 2018 as no GPs were prepared to work.
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internet and the GP is able to sign up to whatever shifts they want to work."
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could be difficult, and that deputies were slow in responding to emergencies
360: 1182: 974:"Department of Health and NHS England: Out-of-hours GP services in England" 950: 849: 501: 327:
provides services in central London on a commercial basis outside the NHS.
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Birmingham & District General Practitioner Emergency Rooms (BADGER)
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and Malling Health (UK) Limited (Walsall, Herefordshire, and Sandwell)
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external links, and converting useful links where appropriate into
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and that it could jeopardise the safety of Out-of-hours services.
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and sometimes if the practice is closed for educational sessions.
572: 423: 407: 324: 297: 270: 258: 233: 207: 194: 185: 165: 1386: 628: 560: 455: 655: 946:"GP co-operatives mutate into out-of-hours social enterprises" 645: 349: 1362:"Vale GP unit closed 50 times since December, figures reveal" 398: 310: 189: 1139:"Enfield Clinical Commissioning Group appoints new chairman" 471: 440: 417: 389: 1095:"Concern over NHS 111 as CQC praises GP out-of-hours care" 604: 1047:"Seven day, 8am – 8pm, GP access for hard working people" 610: 587: 566: 554: 461:
East Berkshire Primary Care Out Of Hours Services Limited
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this is normally between 6.30pm and 8am, at weekends, at
1318:"Social enterprises now dominate GP out of hours sector" 460: 168:
and influenced the formulation of the 2004 GP contract.
1025:"NHS out of hours service to be tested in North Harris" 878:. Department of Health. 31 October 2000. Archived from 588:
Partnership of East London Co-operatives (PELC) Limited
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London Central and West Unscheduled Care Collaborative
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City & Hackney Urgent Healthcare Social Enterprise
1340:"One in ten areas left without GP out-of-hours cover" 845:"Out-of-hours GP service to replace Saturday surgery" 384:
Bridgewater Community Healthcare NHS Foundation Trust
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South Western Ambulance Service NHS Foundation Trust
1252:"New solution sought for out-of-hours GP service" 716:In June 2019 it was reported that the service at 443:- rated outstanding following inspection by the 435:County Durham and Darlington NHS Foundation Trust 35:may not follow Knowledge's policies or guidelines 1398: 1208:"Out-of-hours GP service holds consultation day" 666:, North Tyneside, Newcastle and South Tyneside, 605:South East London Doctors' Co-operative (SELDOC) 557:: Westminster, Ealing, Hounslow, and Hammersmith 520:: Pembrokeshire, Ceredigion, and Carmarthenshire 1161:"Care UK buys largest GP out-of-hours provider" 313:had a contract to run out-of-hours services in 921:"The True History of GP Out of Hours Services" 761:"The True History of GP Out of Hours Services" 1392:The True History of GP Out of Hours Services 1141:. North London Newspapers. 10 September 2014 545:KCW Co-operative: Kensington & Chelsea 89:are the arrangements to provide access to 1254:. Western Morning News. 16 September 2014 1075:. Manchester Evening News. 1 October 2014 1053:. Prime Minister's Office. 1 October 2013 658:(formerly Northern Doctors Urgent Care): 607:: Sutton, Lambeth, Southwark and Lewisham 399:Central Nottinghamshire Clinical Services 71:Learn how and when to remove this message 672:Western Cheshire GP Out of Hours Service 472:East Lancashire Medical Services Limited 232:In October 2014 GPs complained that the 1298:. Health Service Journal. 13 April 2017 1183:"Out of Hours Primary Medical Services" 567:NEMS Community Benefit Services Limited 363:: Barnet, Enfield, Haringey & Brent 252: 1399: 1117:"Private GP out-of-hours care 'worse'" 1027:. Stornoway Gazette. 24 September 2014 1005:. Health Service Journal. 11 July 2014 895: 344:Not for profit and NHS trust providers 336:Services including Now Healthcare and 236:service had not been inspected by the 1320:. Health Service Journal. 8 June 2018 1210:. Salisbury Journal. 9 September 2014 813:Royal Commission on the NHS Chapter 7 635:South Essex Emergency Doctors Service 333:runs the service in Gloucestershire. 175: 1276:. Gloucestershire Live. 4 April 2022 918: 738:"GP and other Out-of-Hours services" 513:Humber Teaching NHS Foundation Trust 15: 898:"A quick guide to GP co-operatives" 13: 1003:"Many unaware of out-of-hours GPs" 594:Salford Royal NHS Foundation Trust 139:The GP Co-operatives prior to 2004 14: 1423: 1407:Private providers of NHS services 1380: 1364:. The Lochside Press. 15 May 2019 629:Staffordshire Doctors Urgent Care 518:Hywel Dda GP Out of Hours Service 502:Hampshire Doctors on Call Service 480:East of England Ambulance Service 304:Nestor Primecare Services Limited 758: 418:City Health Care Partnership CIC 300:provides services in Wiltshire. 20: 1354: 1332: 1310: 1288: 1266: 1244: 1222: 1200: 1175: 1153: 1131: 1109: 1087: 1065: 1039: 1017: 995: 966: 599:South Central Ambulance Service 325:Zafash Medical Services Limited 938: 912: 889: 865: 837: 804: 778: 752: 730: 696: 265:had contracts for services in 111:Most Out-of-hours services in 1: 723: 685:Yorkshire Doctors Urgent Care 294:provides services in Croydon 243: 121:Clinical Commissioning Groups 790:Socialist Health Association 319:Clinical commissioning group 7: 1097:. GP Online. 3 October 2014 896:Girach, Mo (26 July 2012). 681:Yorkshire Ambulance Service 551:(West Yorkshire and Craven) 379:Bolton NHS Foundation Trust 149:Royal Commission on the NHS 10: 1428: 919:Rose, Eric (10 May 2013). 786:"General Medical Services" 676:Wirral Community NHS Trust 524:Integrated Care 24 Limited 441:Cumbria Health on Call Ltd 1342:. Pulse. 3 February 2017 1232:. Pulse. 3 December 2018 1163:. Pulse. 6 November 2012 451:Derbyshire Health United 430:Derbyshire Health United 132:General medical services 703:Care Quality Commission 526:: Brighton & Hove, 467:East Cheshire NHS Trust 445:Care Quality Commission 424:Core Care Links Limited 238:Care Quality Commission 125:Care Quality Commission 1119:. BBC News. 1 May 2015 718:Vale of Leven Hospital 646:Urgent Care 24 Limited 573:Newham GP Co-operative 563:Stockport and Trafford 498:: Greenwich and Bexley 367:Barts Health NHS Trust 361:Barndoc Healthcare Ltd 981:National Audit Office 652:, Halton and Knowsley 203:National Audit Office 135:much of the country. 87:Out-of-hours services 373:Beacon Health Centre 317:but NHS Kernow, the 253:Commercial providers 95:General Practitioner 41:improve this article 954:. 20 September 2013 816:. HMSO. July 1979. 420:: Hull and Knowsley 404:and Nottinghamshire 357:: Bury and Rochdale 331:Practice Plus Group 182:primary care trusts 100:are closed; in the 53:footnote references 983:. 9 September 2014 885:on 7 January 2013. 490:Manchester, Oldham 482:NHS Trust: Norfolk 176:Changes after 2004 708:In February 2017 640:Taurus Healthcare 549:Local Care Direct 130:The contract for 81: 80: 73: 1419: 1374: 1373: 1371: 1369: 1358: 1352: 1351: 1349: 1347: 1336: 1330: 1329: 1327: 1325: 1314: 1308: 1307: 1305: 1303: 1292: 1286: 1285: 1283: 1281: 1270: 1264: 1263: 1261: 1259: 1248: 1242: 1241: 1239: 1237: 1226: 1220: 1219: 1217: 1215: 1204: 1198: 1197: 1195: 1193: 1179: 1173: 1172: 1170: 1168: 1157: 1151: 1150: 1148: 1146: 1135: 1129: 1128: 1126: 1124: 1113: 1107: 1106: 1104: 1102: 1091: 1085: 1084: 1082: 1080: 1069: 1063: 1062: 1060: 1058: 1043: 1037: 1036: 1034: 1032: 1021: 1015: 1014: 1012: 1010: 999: 993: 992: 990: 988: 978: 970: 964: 963: 961: 959: 942: 936: 935: 933: 931: 916: 910: 909: 907: 905: 893: 887: 886: 884: 877: 869: 863: 862: 860: 858: 841: 835: 834: 832: 830: 808: 802: 801: 799: 797: 782: 776: 775: 773: 771: 756: 750: 749: 747: 745: 734: 710:Pulse (magazine) 690:Urgent Health UK 540:Northamptonshire 530:, Norfolk, East 76: 69: 65: 62: 56: 24: 23: 16: 1427: 1426: 1422: 1421: 1420: 1418: 1417: 1416: 1397: 1396: 1383: 1378: 1377: 1367: 1365: 1360: 1359: 1355: 1345: 1343: 1338: 1337: 1333: 1323: 1321: 1316: 1315: 1311: 1301: 1299: 1294: 1293: 1289: 1279: 1277: 1272: 1271: 1267: 1257: 1255: 1250: 1249: 1245: 1235: 1233: 1228: 1227: 1223: 1213: 1211: 1206: 1205: 1201: 1191: 1189: 1181: 1180: 1176: 1166: 1164: 1159: 1158: 1154: 1144: 1142: 1137: 1136: 1132: 1122: 1120: 1115: 1114: 1110: 1100: 1098: 1093: 1092: 1088: 1078: 1076: 1071: 1070: 1066: 1056: 1054: 1045: 1044: 1040: 1030: 1028: 1023: 1022: 1018: 1008: 1006: 1001: 1000: 996: 986: 984: 976: 972: 971: 967: 957: 955: 944: 943: 939: 929: 927: 917: 913: 903: 901: 894: 890: 882: 875: 871: 870: 866: 856: 854: 843: 842: 838: 828: 826: 824: 810: 809: 805: 795: 793: 784: 783: 779: 769: 767: 759:Rose, Dr Eric. 757: 753: 743: 741: 736: 735: 731: 726: 699: 601:: Thames Valley 375:: Isle of Wight 369:: Tower Hamlets 346: 255: 246: 201:A study by the 178: 141: 84: 77: 66: 60: 57: 38: 29:This article's 25: 21: 12: 11: 5: 1425: 1415: 1414: 1409: 1395: 1394: 1389: 1382: 1381:External links 1379: 1376: 1375: 1353: 1331: 1309: 1287: 1265: 1243: 1221: 1199: 1174: 1152: 1130: 1108: 1086: 1064: 1038: 1016: 994: 965: 937: 911: 888: 864: 836: 822: 803: 777: 751: 728: 727: 725: 722: 698: 695: 687: 686: 683: 678: 673: 670: 664:Northumberland 653: 643: 637: 632: 631:part of Vocare 626: 617: 608: 602: 596: 591: 585: 575: 570: 564: 558: 552: 546: 543: 542:, South Essex. 521: 515: 510: 504: 499: 493: 483: 477: 476:Emdoc: Bromley 474: 469: 464: 458: 453: 448: 447:in April 2017. 438: 432: 427: 421: 415: 410: 408:Chorley Medics 405: 402:Leicestershire 396: 387: 381: 376: 370: 364: 358: 352: 345: 342: 275:Great Yarmouth 267:Cambridgeshire 254: 251: 245: 242: 177: 174: 140: 137: 102:United Kingdom 93:at times when 82: 79: 78: 61:September 2019 33:external links 28: 26: 19: 9: 6: 4: 3: 2: 1424: 1413: 1410: 1408: 1405: 1404: 1402: 1393: 1390: 1388: 1385: 1384: 1363: 1357: 1341: 1335: 1319: 1313: 1297: 1291: 1275: 1269: 1253: 1247: 1231: 1225: 1209: 1203: 1188: 1184: 1178: 1162: 1156: 1140: 1134: 1118: 1112: 1096: 1090: 1074: 1068: 1052: 1048: 1042: 1026: 1020: 1004: 998: 982: 975: 969: 953: 952: 947: 941: 926: 922: 915: 899: 892: 881: 874: 868: 852: 851: 846: 840: 825: 819: 815: 814: 807: 791: 787: 781: 766: 762: 755: 739: 733: 729: 721: 719: 714: 711: 706: 705:in May 2015. 704: 694: 691: 684: 682: 679: 677: 674: 671: 669: 665: 661: 660:Staffordshire 657: 654: 651: 647: 644: 641: 638: 636: 633: 630: 627: 625: 621: 618: 616: 612: 609: 606: 603: 600: 597: 595: 592: 589: 586: 583: 579: 576: 574: 571: 568: 565: 562: 559: 556: 553: 550: 547: 544: 541: 537: 533: 529: 525: 522: 519: 516: 514: 511: 508: 505: 503: 500: 497: 494: 491: 487: 484: 481: 478: 475: 473: 470: 468: 465: 462: 459: 457: 456:Devon Doctors 454: 452: 449: 446: 442: 439: 436: 433: 431: 428: 425: 422: 419: 416: 414: 411: 409: 406: 403: 400: 397: 395: 391: 388: 385: 382: 380: 377: 374: 371: 368: 365: 362: 359: 356: 353: 351: 348: 347: 341: 339: 334: 332: 328: 326: 322: 320: 316: 312: 308: 305: 301: 299: 295: 293: 289: 286: 284: 280: 276: 272: 268: 264: 263:Take Care Now 260: 250: 241: 239: 235: 230: 227: 222: 221:David Cameron 218: 216: 215:Western Isles 211: 209: 204: 199: 196: 191: 187: 183: 173: 169: 167: 162: 161:Carson Report 157: 153: 150: 145: 136: 133: 128: 126: 122: 118: 114: 109: 107: 106:Bank Holidays 103: 99: 96: 92: 88: 75: 72: 64: 54: 50: 49:inappropriate 46: 42: 36: 34: 27: 18: 17: 1412:Primary care 1366:. 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Retrieved 732: 715: 707: 700: 688: 578:OWLS CIC Ltd 569:(Nottingham) 335: 329: 323: 309: 302: 296: 290: 287: 256: 247: 231: 219: 212: 200: 179: 170: 158: 154: 146: 142: 129: 110: 86: 85: 67: 58: 43:by removing 30: 1236:26 December 697:Performance 338:Push Doctor 292:Virgin Care 83:NHS service 1401:Categories 1346:3 February 1101:11 October 857:10 October 823:0101761503 796:18 October 724:References 615:Shropshire 582:Lancashire 561:Mastercall 492:and Sefton 463:: Richmond 244:Evaluation 226:Ipsos MORI 91:healthcare 1324:29 August 1079:7 October 930:7 October 770:8 October 650:Liverpool 486:GO To DOC 426:: Grimsby 283:Worcester 98:surgeries 45:excessive 668:Cornwall 611:Shropdoc 496:Grabadoc 315:Cornwall 113:Scotland 1368:20 July 900:. Pulse 740:. 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Index

external links
improve this article
excessive
inappropriate
footnote references
Learn how and when to remove this message
healthcare
General Practitioner
surgeries
United Kingdom
Bank Holidays
Scotland
Wales
Clinical Commissioning Groups
Care Quality Commission
General medical services
Royal Commission on the NHS
Carson Report
NHS 111
primary care trusts
Harmoni
Serco
NHS 111
National Audit Office
NHS 111
Western Isles
David Cameron
Ipsos MORI
NHS 111
Care Quality Commission

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